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A Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco Small Business IP phone. Product Resources Support Cisco Small Business Support Community Online Technical Support and Documentation (Login Required) Phone Support Contacts Software Downloads (Login Required) Product Documentation IP Phone Accessories Cisco SPA 9000 Voice System www.cisco.com/go/smallbizsupport www.cisco.com/support www.cisco.com/en/US/support/ tsd_cisco_small_ business_support_ center_contacts.html Go to tools.cisco.com/support/downloads, and enter the model number in the Software Search box. www.cisco.com/en/US/products/ps10499/ tsd_products_support_series_home.html http://cisco.com/en/US/products/ps10042/ tsd_products_support_series_home.html www.cisco.com/en/US/products/ps10030/ tsd_products_support_series_home.html Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 87

Section	Page
Getting Started	8
About This Document	8
Overview of the Cisco Small Business Pro IP Phones	10
Understanding Your Phone’s Lines and Buttons	11
Phone Components	11
Softkey Buttons	13
Using Keypad Shortcuts	15
Cisco SPA 500S Attendant Console	16
Caring for Your Phone	17
Installing Your Phone	18
Before You Begin	19
Phone Connections	19
Connecting the Handset	20
Installing the Stand (Optional)	20
Mounting the Phone to the Wall (Optional)	21
Reversing the Handset Retention Tab	25
Connecting the Power	26
Connecting Your Phone to the Network	27
Connecting the Phone to the Wireless Network	27
Connecting a PC to Your Phone (Optional)	28
Connecting Wired and Wireless Headsets (Optional)	28
Verifying Phone Startup	29
Upgrading Your Phone’s Firmware	30
Determining Your Current Firmware Version	30
Download the Firmware	31
Get Your Phone’s IP Address	31
Install the Firmware	32
Using Basic Phone Functions	33
Using Phone Hardware and Accessories	34
Using the Speakerphone	34
Using the Headset with Your IP Phone	34
Switching Between the Handset/Headset/Speakerphone During a Call	34
Sending Audio to the Phone Speaker	34
Choosing Your Preferred Audio Device	35
Adjusting Call Volume and Muting	36
Adjusting Call Volume	36
Adjusting the Ringer Volume	36
Using Mute	36
Placing or Answering a Call	36
Using Dial Assistance	37
Putting a Call on Hold	37
Resuming a Call	38
Ending a Call	38
Transferring Calls	38
Performing an Attended Transfer	39
Performing an Unattended (Blind) Transfer	39
Transferring a Held Call to an Active Call	40
Redialing	40
Viewing and Returning Missed Calls	41
Turning the Missed Calls Shortcut On and Off	42
Forwarding Calls	42
Forwarding All Calls	43
Forwarding Calls When Your Phone is Busy	43
Forwarding Calls When You Don’t Answer the Phone	44
Delaying Call Forwarding When You Don’t Answer the Phone	44
Stopping Call Forwarding	45
Setting Do Not Disturb	45
Activating Do Not Disturb	45
Deactivating Do Not Disturb	46
Turning Call Waiting On and Off	46
Picking Up a Call	47
Parking a Call	48
Placing a Three-Way Conference Call	49
Conferencing a Held Call with an Active Call	50
Using the Phone Directories	51
Using Your Personal Directory	51
Using the Corporate Directory	52
Using the Call History Lists	53
Viewing the Call History Lists	53
Calling from the Call History Lists	54
Deleting a Number from the Call History Lists	54
Saving a Call History List Number to Your Directory	54
Setting or Changing a Phone Password	55
Accessing Voicemail	55
Using Advanced Phone Features	56
Configuring Privacy and Security Features	57
Blocking Caller ID	57
Blocking Anonymous Calls	57
Using Secure Call	58
Enabling Dial Assistance	59
Creating Speed Dials	59
Creating Speed Dials on Unused Line Buttons	60
Creating Numerical Speed Dials	60
Using Speed Dials	61
Using the Paging Feature	61
Paging Another Phone	62
Paging a Group of Phones	62
Configuring Auto Answer	62
Monitoring/Accessing Another Phone from Your Phone	62
Customizing Your LCD Screen	63
Changing the LCD Screen Contrast	63
Changing the Screen Backlight Settings	64
Configuring the Phone Screen Saver	64
Turning on the Screen Saver	66
Using Ring Tones	66
Changing Your Ring Tone	66
Configuring Date and Time Parameters on Your Phone	67
Setting Your Phone’s Date and Time	67
Using Star Codes	67
Using the Interactive Voice Response Menu on the Cisco SPA 501G	69
Advanced Procedures for Technical Support Personnel	72
Rebooting Your Phone	73
Using the Web Interface	74
Logging in to the Web Interface	75
Setting Do Not Disturb	76
Configuring Call Forwarding	76
Configuring Call Waiting	77
Blocking Caller ID	78
Blocking Anonymous Calls	78
Using Your Personal Directory	79
Viewing Call History Lists	79
Creating Speed Dials	80
Accepting Text Messages	80
Adjusting Audio Volume	81
Changing the LCD Contrast	82
Configuring the Phone Screen Saver	82
Using the Cisco SPA 500S Attendant Console	84
Connecting the Cisco SPA 500S Attendant Console to the IP Phone	85
Connecting a Single Cisco SPA 500S	86
Connecting a Second Cisco SPA 500S	90
Configuring the Cisco SPA 500S	92
Using the Cisco SPA 500S	93
Monitoring the Cisco SPA 500S	93