D-Link DSM 330 User Guide - Page 35

Troubleshooting DivX Connected User Guide D Troubleshooting This section contains some common solutions to problems that may occur while using DivX Connected. Problem or Occurrence Remote control does not work Device has no power No pictures on TV The wireless connection is not working Possible Explanations How to Correct The batteries may be positioned incorrectly in the remote control The batteries have no more voltage The device is not receiving a signal from the remote control Power cord is not plugged in Power is not on Connections to TV may not be in place; check TV manual for more information Incorrect input signal selected on the TV Router not set up with correct MAC address Adapter improperly set up to communicate with router or access point Access point is unavailable Incorrect key entered, cannot connect Encryption mode not currently supported Check the polarity of the batteries with the remote control. If incorrect, change battery position. Exchange batteries for fresh batteries Make sure you are within range of the device and that you are pointing the remote control at the device Check that the AC power cord is plugged into the power receptacle and the AC adapter. Check that the power jack is plugged securely into the back of the media player. Press the power button on the front of the media player Check the connections to the TV and ensure the plugs are firmly in place. Consult your TV manual to determine how to get the video input you have connected to the media player to display on the TV. Make sure that the TV is set to display the correct input signal Follow the instructions accompanying your router for correct setup and enter the correct MAC address for your server Follow the instructions accompanying your adapter for correct setup Search for an available access point within range and be sure your router is set up correctly Re-enter the key that enables you to access the home network Make sure that you are using one of the supported encryption modes (See Supported Encryption Modes) Copyright © 2007, DivX, Inc., Confidential 31