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Dell 962 All In One Photo Printer 21H0420.book - Page 89

Contacting Dell, Technical Assistance

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6 Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. 1 Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel. The Express Service Code label is located on the right side on top of the cover. NOTE: Dell's Express Service Code system may not be available in all countries. 2 In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home and Home Office) customers should call 1-800-624-9896. If you are calling from a different country or are in a different Service area, see "Contacting Dell" on page 90 for your local telephone number. 3 Follow the menu prompts in the automated telephone system to speak with a technical support representative. Contacting Dell 89

Section	Page
Getting Started	11
Understanding the Printer Parts	11
Accessing Your User’s Guide	14
Setting Up Your Printer	14
Understanding the Operator Panel	15
Installing the Operator Panel	15
Using the Operator Panel	15
Operator Panel Menus	18
Understanding the Automatic Paper Type Sensor	32
Loading Paper	34
Load Plain Paper Into the Paper Support	34
Load an Original Document Into the ADF	36
Placing Your Original Document on the Scanner Glass	38
Using the Printer	39
Printing	39
Printing a Document	39
Printing Collated Copies of Your Document	39
Printing Photos	40
Printing More Than one Page on a Sheet of Paper	41
Printing an Image as a Multi-page Poster	42
Printing Last Page First	42
Printing a Banner	42
Printing Other Projects	43
Copying	43
Copying Documents Using the Operator Panel	43
Copying Documents Using Your Computer	43
Copying Photos Using the Operator Panel	44
Copying Photos Using Your Computer	44
Collating Copies Using the Operator Panel	45
Changing Copy Settings	45
Scanning	46
Using the Operator Panel	46
Using the Printer Software	47
Scanning Photos	47
Scanning to Your Computer Over a Network	48
Scanning Multiple Pages or Images	48
Editing Scanned Text Using Optical Character Recognition (OCR)	49
Editing Scanned Images	50
Saving an Image on Your Computer	50
E-mailing a Scanned Image or Document	50
Enlarging or Reducing Images or Documents	51
Faxing	52
Setting up the Printer With Equipment	52
Faxing Using the Printer Operator Panel	55
Sending a Fax From the Computer	57
Speed Dial	62
Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial)	64
Broadcast Send	64
Adding Fax Numbers From Which to Block Faxes	65
Using Auto Fax Convert	65
Understanding the Software	67
Using the Dell Printer Solution Center	67
Using the Dell All-In-One Center	68
Using Printing Preferences	69
Printing Preferences Tabs	70
Using Dell Picture Studio v2.0	70
Ink Cartridge Maintenance	71
Replacing Ink Cartridges	71
Aligning Ink Cartridges	74
Cleaning the Ink Cartridge Nozzles	75
Troubleshooting	77
Setup Problems	77
Computer Problems	77
Removing and Reinstalling Software	78
Printer Problems	79
General Problems	80
Fax Problems	80
Paper Problems	81
Error Messages and Lights	84
Improving Print Quality	86
Contacting Dell	89
Technical Assistance	89
Automated Order-Status Service	90
Contacting Dell	90
Appendix	107
U.S. Terms and Conditions of Sale	107
Limited Warranties and Return Policy	110
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)	110
Total Satisfaction Return Policy (U.S. Only)	113
Dell Inc. Ink and Toner Cartridges Limited Warranties	114
Dell Software License Agreement	114
Regulatory Notices	116

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Contacting Dell

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you.

Call technical support from a telephone near or at the printer so that technical support can

assist you with any necessary procedures. When calling Dell, use your Express Service

Code to help expedite the routing of your call to the proper support personnel.

The Express Service Code label is located on the right side on top of the cover.

NOTE:

Dell's Express Service Code system may not be available in all countries.

In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home and

Home Office) customers should call 1-800-624-9896.

If you are calling from a different country or are in a different Service area, see "Contacting

Dell" on page 90 for your local telephone number.

Follow the menu prompts in the automated telephone system to speak with a technical

support representative.