Dell Force10 S4820T Installing the S4820T System - Page 55

Technical Support, The iSupport Website, Accessing iSupport Services

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9 Technical Support This chapter contains the following sections: • The iSupport Website • Contacting the Technical Assistance Center • Requesting a Hardware Replacement The iSupport Website iSupport provides a range of documents and tools to assist you with effectively using Dell Force10 equipment and mitigating the impact of network outages. Through iSupport you can obtain technical information regarding Dell Force10 products, access to software upgrades and patches, and open and manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated, secure access to these services. Accessing iSupport Services The URL for iSupport is http://www.force10networks.com/support/. You must have a userid and password to access iSupport services. To request a userid and password, follow these steps: Step Task 1 On the Dell Force10 Support page, click the Account Request link. 2 Fill out the User Account Request form and click Send. You will receive your userid and password by E-mail. 3 To access iSupport services, click the LOGIN link and enter your userid and password. Technical Support | 55

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Technical Support
|
55
9
Technical Support
This chapter contains the following sections:
•
The iSupport Website
•
Contacting the Technical Assistance Center
•
Requesting a Hardware Replacement
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Dell Force10
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Force10 products, access to software upgrades and patches, and open and
manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated,
secure access to these services.
Accessing iSupport Services
The URL for iSupport is
You must have a userid and password
to access iSupport services.
To request a userid and password, follow these steps:
Step
Task
1
On the Dell Force10 Support page, click the
Account Request
link.
2
Fill out the User Account Request form and click
Send
. You will receive your userid and password by E-mail.
3
To access iSupport services, click the
LOGIN
link and enter your userid and password.