Dell Latitude XPi Reference Guide

Dell Latitude XPi Manual

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  • Dell Latitude XPi | Reference Guide - Page 1
    Dell®Latitude® XPi CD Reference and Troubleshooting Guide ®
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    Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and Latitude are registered trademarks, Dell Dimension and DeskDock are trademarks, and DellWare is a registered service mark of Dell Computer Corporation; Microsoft, MS-DOS, Windows, and Windows NT are
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    , allow the computer to acclimate to room temperature before turning on power. • If using alternating current (AC) power, plug the AC adapter power cable into a properly grounded power source. Be sure that nothing rests on your adapter's power cable and that the cable is not located where it can be
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    after turning off the computer before removing the memory module or disconnecting the device to help avoid possible damage to the system board. • Before you clean your computer, turn it off, unplug it from its power source, and remove the battery. • Clean your computer with a soft cloth dampened
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    2. Disconnect your computer and peripherals from AC power to reduce the potential for personal injury or shock. Also, disconnect any telephone or telecommunication line from the computer. 3. Remove the battery from the battery compartment. 4. Open the input/output (I/O) panel door on the back of
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    from your body before you touch any of your computer's electronic components, such as a memory module. You can do so by touching an unpainted metal surface on the computer's I/O panel : See "Protecting Against Electrostatic Discharge" in the safety instructions at the front of this guide. viii
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    This Guide This guide is intended for anyone who uses the Dell Latitude XPi CD portable computer. It can be used by both first-time and experienced computer users who want to learn about the features of the computer. This guide also provides basic troubleshooting procedures and instructions for
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    of setting up your system- creating program diskette sets. Look for the Dell DiskMaker icon in the Dell Accessories folder or group. The Dell Service and Support Policies provides information about service and support policies, guarantees, and warranties (in the United States only). Look for the
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    of an instruction. Example: "Type format to format the diskette in drive A." • optional. Example: del [drive:] [[path]filename] [/p] or it can be text that you are instructed to type as part of a command (referred message appears on your screen: No boot device available • Variables are symbols for
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    xii
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    Accessing the Dell Control Center 2-1 Using the System Setup Program 2-1 Working With System Setup Screens 2-2 System Setup Options 2-5 AC 2-5 Admin Password 2-5 Alarm Resume 2-5 Asset Tag 2-5 Battery 2-5 Battery Status 2-5 BIOS Version 2-5 Boot Sequence 2-6 Boot Speed 2-6 Brightness
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    2-7 Infrared Data Port 2-7 Integrated Trackball 2-8 IntelliSpin 2-8 Internal Hard Drive 2-8 Keyboard Click 2-8 Lower PC Card Socket and Upper PC Card Socket 2-8 Microprocessor 2-9 Monitor Toggle 2-9 Parallel Mode 2-9 Power Management 2-9 Primary Password 2-10 Replicator Network 2-10
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    3-19 Troubleshooting a Power Failure 3-19 Total Power Failure When Using the AC Adapter 3-20 Total Power Failure When Using the Battery 3-21 No Power to a Part of the Computer 3-21 Troubleshooting the Diskette Drive 3-22 Troubleshooting the CD-ROM Drive 3-23 Troubleshooting the Hard-Disk Drive
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    Serial and Parallel Ports 3-27 Troubleshooting the Basic I/O Functions 3-28 Troubleshooting a Parallel Printer 3-28 Troubleshooting a Serial I/O Device 3-29 Troubleshooting the Infrared Ports 3-29 Troubleshooting Audio Functions 3-30 Chapter 4 Running the Dell Diagnostics 4-1 Features of the
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    Group 4-17 Why Run a Diskette Drives Test 4-17 Subtests 4-17 Hard-Disk Drives (Non-SCSI) Test Group 4-17 Why Run a Hard-Disk Drives Test 4-17 Subtests 4-18 IDE CD ROM Drives Test Group 4-18 Why Run an IDE CD ROM Drives Test 4-18 Subtests 4-18 Serial/Infrared Ports Test Group 4-19 Why Run
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    5-1 Dell Q&A 5-2 System User's Guide 5-2 Reference and Troubleshooting Guide 5-2 World Wide Web on the Internet 5-2 Commercial Online Services 5-3 Dell Diagnostics Program 5-3 AutoTech Service 5-3 TechFax Service 5-3 TechConnect BBS 5-4 Automated Order-Status System 5-4 Problems With
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    Colors Test B-6 Appendix C Regulatory Notices C-1 FCC Class B Notice (U.S. Only C-1 Modem Requirements C-2 Type of Service C-2 Telephone Company Procedures C-2 If Problems Arise C-2 Installation and Labeling C-2 Load Number C-2 IC Notice (Canada Only C-2 Canadian Modem Requirements C-3 EN
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    Screens 2-4 AC Adapter and Power Cable 3-2 Removing the Battery 3-2 External Cables 3-2 Diagnostics Menu 4-2 Main Screen of the Dell Diagnostics 4-4 Table 3-4. Table 3-5. Table 3-6. System Setup Navigation Keys 2-3 Boot Routine Indications 3-3 System Error Messages 3-5 Beep Codes 3-11 IRQ
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    Table 4-2. Table 4-3. Table 5-1. Table 5-2. Table 5-3. Table A-1. Table B-1. I/O Map 3-17 Option Parameters 4-7 Dell Diagnostics Tests 4-10 RAM Test Switches 4-13 Help Tools 5-2 International Dialing Codes 5-8 Dell Contact Numbers 5-10 Technical Specifications A-1 Color Attributes B-3 xxi
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    xxii
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    Chapter 1 Introduction The Dell® Latitude® XPi CD portable computer is an expandable multimedia system designed around an front infrared port diskette drive Figure 1-1. Front View of the Computer indicator panel microphone CD-ROM drive tilt-support foot (on each side of display) battery speaker
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    indicator panel I/O panel back infrared port hard-disk drive audio jacks PC Card slot speaker Advanced Port Replicator connector AC adapter connector Figure 1-2. Back View of the Computer power switch tilt-support foot Hardware Features Your Dell computer has the following features: • A Pentium
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    Latitude XPi Advanced Port Replicator, which integrates your portable computer into a desktop environment. The replicator also supports Ethernet or Token Ring network connections and small computer system interface (SCSI) devices, such as tape drives and hard-disk drives. • A lithium ion battery
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    • Hard-disk drives • Battery charger • AC adapter • PC Cards • 4-, 8-, and 16-MB memory modules • Carrying case • Auto adapter (for powering the computer from the cigarette lighter in your car) Instructions for connecting or installing these options are contained in the online System User's Guide
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    consumption when your computer is running on battery power. This chapter explains how to access and use system setup options and system utilities. About System Setup Options Your computer retains system configuration information in nonvolatile random-access memory (NVRAM) that is maintained by your
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    Windows NT, or any other operating system that is not Plug and Play aware, do not enter the System Setup too long and your operating system begins to load into memory, let the system complete the load operation; then shut down BIOS). 2-2 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    • Options The box on the left half of both screens lists options that define the installed hardware in your computer (Page 1) and the power conservation and security features for your computer (Page 2). Fields next to the options contain settings or values. You can change those values that appear
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    Corporation Dell Latitude XPi CD System Setup BIOS Version: AXX XXX Time: 13:17:02 Date: Mon Feb 12, 1997 Internal Hard Drive: 1216 MB Diskette Drive A: 3.5 inch, 1.44 MB Boot Speed: 150 MHz Boot Sequence: Diskette First Speaker Volume: High Keyboard Click: Disabled Serial Port: COM1 Infrared Data
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    illustration says Battery Not Installed. If you are not in the System Setup program, you can see the battery gauge illustration at any time by pressing . BIOS Version BIOS VERSION displays the version number and release date of the BIOS in your computer. A service technician Customizing
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    type in numbers in the month and day-of-the-month fields. Disk Time-Out DISK TIME-OUT lets you determine how long your harddisk drive remains idle before the drive motor turns off to conserve battery power. 2-6 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    if your software requires frequent hard-disk drive accesses, using a higher time-out setting may save battery power and time by minimizing the number of times the hard-disk drive must power up. NOTE: Set DISK TIME-OUT to DISABLED if using it causes compatibility problems with your software. A change
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    can use only one infrared port at a CD-ROM drive takes several seconds to determine the proper speed. You cannot access the disc during that time. Internal Hard Drive INTERNAL HARD DRIVE displays the capacity of your computer's hard-disk drive Dell Latitude XPi CD Reference and Troubleshooting Guide
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    a network parallel adapter. • NORMAL puts supports with special drivers that need Power Management POWER MANAGEMENT allows you to enable or disable power conservation features when you are using battery or AC power. If you want to use any of the time-out options while using battery power, the BATTERY
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    ) before activating suspend-to-disk mode to conserve battery power. Settings for this option in both AC and BATTERY are: • DISABLED • 30 MINUTES • 1 HOUR • 2 HOURS • 3 HOURS • 4 HOURS • 6 HOURS • 8 HOURS (the default) • 12 HOURS 2-10 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    FN>. Press the power switch to resume service calls. The service tag is also accessed by certain Dell support software, including diagnostics. There are no user-selectable settings for this option. NOTE: Convert the service tag number into an express service , such as low-battery beeps, will sound
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    battery power. Settings for this option in both AC and BATTERY are: • DISABLED • 1 MINUTE • 2 MINUTES • 3 MINUTES • 4 MINUTES • 5 MINUTES • 10 The amount of memory displayed changes if you install or remove a memory module. Possible settings Dell Latitude XPi CD Reference and Troubleshooting Guide
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    utilities and drivers separately, or if Dell installed MS-DOS only on your harddisk drive, install the utilities according to the instructions that online System User's Guide. The utility contains help files. In MS-DOS, use the PCM configuration utility on the hard-disk drive. For more information
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    your computing needs change. Use the instructions in this subsection to remove the S2D partition if you need the space for other purposes and to recreate the partition when necessary. Depending on the amount of system memory installed in 2-14 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    type cd c:\dell\util and press to change to the directory on your hard-disk drive that contains Dell did not install MS-DOS on your hard-disk drive • If you increase the amount of system memory by adding a memory Disk utility from your hard-disk drive, use the instructions in "Installing a
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    was successfully created. For more information on when and how to use suspendto-disk mode, see "Suspend-to-Disk Mode" in the online System User's Guide. 2-16 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    ) routine? NOTE: The boot routine is the operating system's attempt to load its files into memory from the bootup sector on the hard-disk drive or bootable diskette. Yes. Continue to step 4. No. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) 4. Did you receive
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    battery Figure 3-2. Removing the Battery • All cables to external devices battery parallel connector AC adapter cable Figure 3-1. AC Adapter and Power Cable monitor connector PS/2 connector serial connector Figure 3-3. External Cables 3-2 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    data on the hard-disk drive or CD-ROM drive. You can test this indicator by typing dir c: at an MS-DOS prompt and pressing . If the hard-disk drive/CD-ROM drive access indicator does not light up, see "Troubleshooting the Hard-Disk Drive" found later in this chapter. A series of beeps See
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    Setup Options You can easily correct certain system problems by verifying the settings for system setup options. When you boot your computer, it compares the system configuration for an explanation of the message and a recommended action. 3-4 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    different diskette. If the problem persists, see "Troubleshooting the Diskette Drive" found later in this chapter. Diskette subsystem reset failed The diskette drive controller may be faulty. Run the Diskette Drive Test Group in the Dell diagnostics. (For instructions, see Chapter 4, "Running the
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    the problem persists, try another drive. Then run the Hard-Disk Drive Test Group in the Dell diagnostics. (For instructions, see Chapter 4, "Running the Dell Diagnostics.") Hard-disk drive controller failure 1 The CD-ROM drive does not respond to commands from the computer. See "Troubleshooting
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    . If the problem persists, try another drive. Then run the Hard-Disk Drive Test Group in the Dell diagnostics. (For instructions, see Chapter 4, "Running the Dell Diagnostics.") Hard-disk drive read failure The hard-disk drive may be faulty. See "Troubleshooting the Hard-Disk Drive" found later
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    drive is your boot device, make sure the drive is installed, properly seated, and partitioned as a boot device. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User's Guide. 3-8 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    drive, see "Troubleshooting the Hard-Disk Drive" found later in this chapter. Shutdown failure A chip on the system board may be malfunctioning. Run the System Set Test Group in the Dell diagnostics. (For instructions, see Chapter 4, "Running the Dell Diagnostics.") Time-of-day clock lost power
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    4, "Running the Dell Diagnostics.") If you are still unable to resolve the problem, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) Table 3-3 lists the beep codes and possible corrective actions. 3-10 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    .) If the program does not load, call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") 1-3-1 through 2-4-4 An installed memory module is not being properly identified or used. See "Troubleshooting Memory" found later in this chapter. 3-1-1 Slave DMA register
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    BIOS shadowing failure. Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User's Guide. 3-12 Dell Latitude XPi CD Reference and Troubleshooting
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    problems. For detailed troubleshooting information on a particular program, see the documentation that accompanied the software or consult the support service can quickly use all available system memory, damage and/or destroy data stored on the hard-disk drive, and permanently affect the performance
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    when the computer boots or from an operating system prompt. These programs are designed to stay resident in system memory and thus always be available for use. Because they remain in the computer's memory, memory conflicts and errors can 3-14 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    boot file made especially for that program, for example. For help with this situation, call the support service offered by the manufacturer of the software you are using. Avoiding Interrupt Assignment Conflicts Problems port or infrared port is configured Guide. Troubleshooting Your Computer 3-15
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    are available for use by expansion cards and/or an expanded memory manager (EMM). When the microprocessor or a program addresses a location within the upper memory area, it is physically addressing a location within one of these devices. 3-16 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    memory 20000000-FFFBFFFF Reserved FFFC0000-FFFFFFFF BIOS ROM NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User's Guide. I/O Map Table 3-7 provides a map of memory -01F8 Hard-disk drive controller 0170-0178 CD-ROM controller
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    the memory module and reinstall it. NOTE: Memory modules are keyed, or designed, to fit into their sockets in only one direction. The sockets on the system board are notched so that the memory module can be firmly seated only one way. 3-18 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    diskette, hard-disk drive, or PC Cards that you removed in step 3. 10. Replace the battery. 11. Reconnect your computer and peripherals to AC power, and turn them on. 12. Does the computer work properly? Yes. The problem is resolved. No. If the computer is able to boot, run the Dell diagnostics to
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    Does the device function properly? If no other electrical device is available, continue to step 7. Yes. Power is available at the power source. See "No Power to a Part of the Computer" found later in this section. No. Continue to step 7. 3-20 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    its components before checking for signs of power. Yes. The problem is resolved. No. Continue to step 8. 8. Call Dell for technical assistance. See Chapter 5, "Getting Help," for instructions. Total Power Failure When Using the Battery If an AC adapter is not connected to your computer, the
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    ? Yes. The diskette drive problem has probably been resolved. If you continue to experience trouble, continue to step 5. No. Continue to step 5. 5. Call Dell for technical assistance. See Chapter 5, "Getting Help," for instructions. 3-22 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    Then run the IDE CD ROM Drives Test Group. Does your CD-ROM drive pass all the tests? Yes. Return to step 1, and perform this troubleshooting procedure again. If you continue to experience trouble, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) No. Go to step
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    by pressing . Does the hard-disk drive/CDROM drive access indicator blink during the boot routine, and does the drive boot the operating system? Yes. If a message bottom of the keyboard, sometimes behind a panel tab. 3-24 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    . During the boot routine, do the Num Lock, problem after running the diagnostics, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) 7. Call Dell for technical assistance. See Chapter 5, "Getting Help," for instructions. Troubleshooting Memory
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    computer, and connect an external monitor to the computer. Follow the procedure in the topic titled "Connecting an External Monitor" in the online System User's Guide. 3-26 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    the Video Test Group of the Dell diagnostics. (See Chapter 4, "Running the Dell Diagnostics," for instructions.) If you cannot isolate the problem after running the diagnostics, call Dell for technical assistance. (See Chapter 5, "Getting Help.") Troubleshooting an External Monitor During POST, the
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    on which device appears to be malfunctioning. Troubleshooting a Parallel Printer If the preceding procedure, "Troubleshooting the Basic I/O Functions," indicates that the problem is with a parallel printer, use the following procedure. 3-28 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    's authorized service centers for repair. 5. Attempt another print operation on the parallel printer. Does the print operation complete successfully? Yes. The problem is resolved. No. Call Dell for technical assistance. See Chapter 5, "Getting Help," for instructions. Troubleshooting a Serial
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    is functioning properly. If the problem persists, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) No. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) 3-30 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    responses or result in misleading error messages. NOTE: If the computer does not boot, call Dell for technical assistance. See Chapter 5, "Getting Help," for instructions. Features of the Dell Diagnostics To troubleshoot components or devices, run the appropriate test (test group or subtest) in the
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    this option first to increase the odds of tracing the source of the problem quickly. For a complete check of your system, select the RUN ALL TESTS option. To check a particular area of your system, select the RUN SPECIFIC TESTS option. 4-2 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    unplug the AC adapter, and do not reboot the computer. Interrupting the tests in any of these ways could lead to the loss of system data. It is important to quit the diagnostic program correctly because the program writes data to the computer's memory that can cause problems unless properly cleared
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    Dell Computer Corporation Dell Latitude XPi CD Diagnostics Version X.XX Available Test Groups RAM System Set Video Keyboard Mouse Diskette Drives Hard-Disk Drives (Non-SCSI) IDE CD ROM Drives Serial/Infrared . Because your printer is a 4-4 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    KEY-HELP option displays a list of key controls available for the selected option. The QUIT MENU option returns you to the Main menu. Running the Dell Diagnostics 4-5
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    numeric, you can type in the number. (If you make a mistake, type in zeros until the field is filled with zeros and then start again.) 4-6 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    can run only if this option is set to YES because they require user interaction. Set the PAUSE parameter to NO when you want to bypass subtests that require user interaction-such as when you run the diagnostics overnight. Running the
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    reboot the computer. 4. If necessary, start your operating system. 5. Insert the Dell Diagnostics Diskette into the diskette drive. 6. Double-click the Notepad icon. Then select OPEN from the File menu. monitor, change the default to YES. 4-8 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    diagnostics diskette from drive A and reboot the computer by pressing . CAUTION: It is important that you quit the diagnostic program correctly because the program writes data to the computer's memory that can cause problems unless properly cleared. Tests in the Dell Diagnostics The
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    PC Card Controller Test Tests the PC Card controller on the system board. Video Video Memory Test Video Hardware Test Text Mode Character Test Text Mode Color Test Text Mode Pages , see the Glossary in the online System User's Guide. 4-10 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    Hard-Disk Drives (Non-SCSI) IDE CD ROM Drives Serial/Infrared Ports Table 4-2. Dell Diagnostics Tests (Continued) Subtests Description Disk Controller Test Forced Error-Correction-Code Test Seek Test Read Test Write Test Tests a drive Dell Latitude XP/XPi the Dell Latitude XP/XPi Advanced Port
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    read that chapter for instructions on obtaining technical assistance , the diagnostics cannot load into memory. The RAM Test program has switches example, to run the RAM comprehensive subtest 10 times without pausing, stopping at a maximum Dell Latitude XPi CD Reference and Troubleshooting Guide
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    occurs or a subtest finishes. Pause (p) is the default value. Why Run a RAM Test? Faulty memory can cause a variety of problems that may not, at first glance, appear to be happening in RAM. If the computer is displaying the System Set Test Group if you are having Running the Dell Diagnostics 4-13
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    in the diagnostics. The following symptoms usually suggest a problem with a component or subassembly that warrants running a System that the interrupt controller sends the correct memory addresses to the microprocessor. • Coprocessor Calculation Dell Latitude XPi CD Reference and Troubleshooting Guide
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    . This test does not apply to the Dell Latitude LM. Video Test Group The subtests in or any of its subtests, you should make sure that the problem is not occurring in the software or caused by a hardware : • Video Memory Test Checks the read/write capability of the video memory in various video
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    of problems include the configuration of a program (which changes the function of the trackball or mouse), memory-resident programs like Sidekick or ProKey, and failure of a device driver button continues; the button seems to be stuck. 4-16 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    a CD-ROM drive in the options bay and attach the diskette drive to the parallel connector on the back of the computer. The subtests in the test group will fail if you do not have a diskette drive attached to the parallel connector. Why Run a Diskette Drives Test? Very often, a diskette drive problem
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    self-test. • Seek Test Checks the drive's ability to search for each block on the device. • Read Test Positions the read heads at each block of the device for reading data and verifies that all blocks on the device can be read correctly. 4-18 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    not run automatically as part of the IDE CD ROM Drives Test Group; you must select the subtest individually. • Eject Removable Media Checks the drive's ability to eject the CD tray. Serial/Infrared Ports Test Group The subtests in the Serial/Infrared Ports Test Group check the computer's interface
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    . For instructions, see problem CD with audio tracks; all other subtests require a CD with data tracks. If the external CD-ROM drive is empty, or if it contains a CD that does not have the required data or audio tracks, the subtest fails. 4-20 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    SCSI hard-disk drive fails during the boot routine. • Seek errors are reported by the operating system or application programs. • An error message appears on the screen stating that the computer cannot read from or write to a SCSI device. • Data on a SCSI device is corrupted or lost; these problems
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    to transmit and receive data. Shared RAM Test Performs a memory test on controllers with memorymapped shared RAM. On controllers with to verify the operation. Some controllers do not support shared RAM tests. • Display Information Test Dell Latitude XPi CD Reference and Troubleshooting Guide
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    Audio subtests are interactive. In both the FM Sound Playback Test and the Analog Sound Playback test, a series of musical tones is played through the computer's built-in speaker(s). A message on the display asks if a key to begin the test). Otherwise, press n. Running the Dell Diagnostics 4-23
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    4-24 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    of them. Describe what was happening when the error occurred. Note the steps you took to solve the problem. 5. Call Dell for help with installation and troubleshooting procedures. For instructions, see "Dell Contact Numbers" found later in this chapter. When you call, you can ask to speak to
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    service, online System User's Guide, Reference and Troubleshooting Guide Troubleshooting, step-by-step instructions Reference and Troubleshooting Guide, Dell diagnostics, Customer Technical Support, AutoTech service Unresolved problems requiring assistance from a Dell Customer Technical Support
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    . See Chapter 4, "Running the Dell Diagnostics," for instructions on using the diagnostics. You can use this diagnostic program to test major components or devices in the computer, if it can boot. AutoTech Service Dell's automated technical support service-AutoTech- provides recorded answers to the
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    Dell technician • Request a follow-up call or leave a message for a Dell technical support specialist • Order parts • Download basic input/output system (BIOS) and video driver upgrades • Download updates to the Dell the Dell diagnostics. 5-4 Dell Latitude XPi CD Reference and Troubleshooting Guide
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    Express Service icon in the Dell Accessories folder or program group. Double-click the icon and follow the directions. Keep a record of your diagnostic and troubleshooting activities by photocopying the Diagnostics Checklist in Figure 5-1 and filling it out whenever you experience a problem with
  • Dell Latitude XPi | Reference Guide - Page 100
    to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message or beep code Description of problem and troubleshooting procedures you performed Figure 5-1. Diagnostics Checklist 5-6 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 101
    contact Dell, use the telephone numbers and codes provided in Tables 5-2 and 5-3. Table 5-2 provides the various codes required to make long-distance and international calls. Table 5-3 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service
  • Dell Latitude XPi | Reference Guide - Page 102
    60 95 52 00 31 00 64 095 47 011 48 City Code 2 1 2 Not required 2 Not required 0 (1) (67) 6103 Not required 1 2 3 2 - - 5 20 - Not required 22 5-8 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 103
    Table 5-2. International Dialing Codes (Continued) Country (City) International Access Code Country Code City Code Singapore (Singapore) 005 65 Not required South Africa (Johannesburg) 09/091 27 11 Spain (Madrid) 07 34 1 Sweden (Upplands Vasby) 009 46 8 Switzerland (Geneva) 00
  • Dell Latitude XPi | Reference Guide - Page 104
    Austria* (Vienna) Switchboard 0224334100-0 Technical Support 0660-8779 Belgium* (Brussels) Customer Technical Support toll free: 0800 14856 Customer Service 02 466 91 99 Sales toll free: only-the call is rerouted to the U.S.). 5-10 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 105
    Table 5-3. Dell Contact Numbers (Continued) Country Department Name or Service Area Code Local Number or Toll-Free toll free: 1-800-950-1329 Czech Republic* (Prague) Technical Support 02 8728 221 Customer Service and Sales 02 879250 TechConnect BBS 02 66710274 * For technical assistance
  • Dell Latitude XPi | Reference Guide - Page 106
    normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only-the call is rerouted to the U.S.). 5-12 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 107
    Table 5-3. Dell Contact Numbers (Continued) Country Department Name or Service Area Code Local Number or Toll-Free Number Ireland* (Bray) Customer Technical Support 1-850-543-543 Sales 1-850-235-235 SalesFax 01 286 2020 Fax 01 286 6848 TechConnect BBS 01 204 4761 TechFax 01 204
  • Dell Latitude XPi | Reference Guide - Page 108
    900-37 toll free: 91-800-904-49 Customer Service 525 228-7878 Main 525 228-7800 Netherlands* (Amsterdam) Customer Technical Support toll free: 06-0996663 Direct Sales toll free: English only-the call is rerouted to the U.S.). 5-14 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 109
    Malaysia, New Zealand, and Singapore-see individual listings for these countries) Customer Technical Support 60 4 810-4977 Sales 60 4 810-4988 Spain* (Madrid) Technical Support 902.100.130 Customer Service 91 329 10 80 TechConnect BBS 91 329 33 53 Sales 91 902.100.185 Switchboard 91
  • Dell Latitude XPi | Reference Guide - Page 110
    979 01 89 Customer Service 022 979 01 50 U.K.* (Bracknell) Customer Technical Support (Dell Dimension™ systems 01344 720109 Customer Technical Support (Other systems 01344 286 5908 (English only-the call is rerouted to the U.S.). 5-16 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 111
    System toll free: 1-800-433-9014 AutoTech (Automated technical support toll free: 1-800-247-9362 Customer Technical Support: Dell Direct1 toll free: 1-800-247-9252 Major Accounts2 toll free: 1-800-247-9256 Dell Customer Service (Credit Return Authorization Numbers toll free: 1-800-624-9897
  • Dell Latitude XPi | Reference Guide - Page 112
    5-18 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 113
    16 KB External cache memory 256-KB pipelined-burst SRAM Math coprocessor internal to the microprocessor Chip Set and Bus System chip set Pico Power Vesuvius-LS Core Logic Microprocessor data bus width 64 table, see the Glossary in the online System User's Guide. Technical Specifications A-1
  • Dell Latitude XPi | Reference Guide - Page 114
    or ECP Monitor one 15-hole connector 1 The system supports fast-page-mode memory modules for memory upgrades. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User's Guide. A-2 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 115
    pin mini-DIN (this connector does not support more than one device at a time) Infrared two ports compatible with IrDA Standard 1.1 (Fast IR) Audio microphone-in line-in/audio-in headphones/speakers Advanced Port Replicator 200-pin the Dell Control
  • Dell Latitude XPi | Reference Guide - Page 116
    (Japan) Key travel 3.0 ± 0.5 mm (0.12 ± 0.02 inch) Key spacing 18.25 mm (0.72 inch) Layout QWERTY/AZERTY/Kanji NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User's Guide. A-4 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 117
    to 40°C (50° to 104°F) Discharge 10° to 40°C (50° to 104°F) Storage 40° to 65°C (-40° to 149°F) NiCad reserve battery: Voltage 7.2 V Operating time (approximate) . . . . 2 minutes (if computer is in battery swap mode); 40 days (if power is turned off) 2 Battery performance features such as charge
  • Dell Latitude XPi | Reference Guide - Page 118
    : Random 200 m/sec Full-stroke 500 m/sec 3 The CD-ROM drive in your computer may have different specifications. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User's Guide. A-6 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 119
    Specifications (Continued) CD-ROM Drive3 (Continued) Access time: Random 250 m/sec Full-stroke 550 m/sec Memory buffer 128 KB Physical (Computer) Height 63.0 mm (2.48 inches) Width 280.9 mm (11.06 inches) Depth 233.5 mm (9.19 inches) Weight (with battery and hard-disk drive) . . . . 3.3 kg
  • Dell Latitude XPi | Reference Guide - Page 120
    Operating 3048 m (10,000 ft) Storage 10,600 m (35,000 ft) 4 Measured with the hard-disk in head-park position. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User's Guide. A-8 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 121
    - Checks the video subsystem's ability to show screens full of solid colors and to display all pixels All of these tests, except the Video Memory Test and the Video Hardware Test, are interactive. These interactive tests display images on the display or monitor and require you to respond with the
  • Dell Latitude XPi | Reference Guide - Page 122
    -column x 25-line character set subtest screen. . Figure B-1. 80-Column x 25-Line Character Set Subtest Screen Figure B-2. 40-Column x 25-Line Character Set Subtest Screen B-2 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 123
    Text Mode Color Test The Text Mode Color Test contains three subtests that check the video subsystem's ability to present color in text modes. The following subsections describe these subtests. Color Attributes Subtest (80 x 25) The 80-column x 25-line color attributes subtest displays a pattern of
  • Dell Latitude XPi | Reference Guide - Page 124
    x 200 16-Color Graphics Mode Screen The 320- x 200-pixel 16-color graphics mode screen displays a series of Xs in 16 different colors with the name of the color beneath each X. Type y if all , type n. Figure B-3 shows part of this screen. B-4 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 125
    squares are the correct colors; otherwise, type n. 640 x 480 256-Color Graphics Mode Screen The 640- x 480-pixel 256-color graphics mode screen displays a series of squares with two colors in each square. Type y if all the squares appear to be correct; otherwise, type n. 800 x 600 16-Color Graphics
  • Dell Latitude XPi | Reference Guide - Page 126
    you are satisfied with the quality of the colors. Type y if all the pixels were present and if the correct colors were displayed; otherwise, type n. B-6 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 127
    used in accordance with the manufacturer's instruction manual, may cause interference with radio and Move the computer away from the receiver. • Plug the computer into a different outlet so that the Product name: Dell Latitude XPi CD • Model number: PPS • Company name: Dell Computer Corporation
  • Dell Latitude XPi | Reference Guide - Page 128
    a problem, it may temporarily discontinue service. When Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus). A statement in the form of "IC Class A C-2 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 129
    that changes or modifications not expressly approved by Dell Computer Corporation could void your authority to operate conditions may not prevent degradation of service in some situations. Repairs to certified the electrical ground connections of the power utility, telephone lines, and internal
  • Dell Latitude XPi | Reference Guide - Page 130
    is important to install and use this equipment in accordance with the manufacturer's instruction manual. Class 2 Notice This equipment complies with the limits for a Class business purposes. Class B devices are for nonbusiness purposes. C-4 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 131
    protection device in the form of a fuse with a nominal value no larger than 10 amperes (A). All the equipment that works together must switch off when the power supply cable plug is removed from the power supply socket, which should be located near the equipment and easily accessible. A protection
  • Dell Latitude XPi | Reference Guide - Page 132
    C-6 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 133
    damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied
  • Dell Latitude XPi | Reference Guide - Page 134
    ; sound cards; speakers; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell's system integration D-2 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 135
    are returned to Dell's facility. To request warranty service, you must call Dell's Customer Technical Support within the warranty Dell, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Dell
  • Dell Latitude XPi | Reference Guide - Page 136
    . THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR D-4 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 137
    damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied
  • Dell Latitude XPi | Reference Guide - Page 138
    diskette(s), CD(s), power cables, and other items included with a product must be returned with it. This "Total Satisfaction" Return Policy does not apply to DellWare products, which may be returned under DellWare's current return policy. D-6 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 139
    messages BIOS upgrade, 2-6 version, 2-5 boot device selecting, 2-6 boot routine about, 3-1 booting the computer, 2-6 bulletin board service. See TechConnect BBS C cables shielded cables, C-1 troubleshooting, 3-2 cache memory, 1-3 calling Dell, 5-7 card. See PC Cards cautions, x CD-ROM drive about
  • Dell Latitude XPi | Reference Guide - Page 140
    drives, CD-ROM drive diskette drive failure during POST, 3-22 location, 1-1 testing, 4-17 type, 2-7 Diskette Drives Test Group Dell diagnostics, 4-17 display about, 1-2 adjusting, 2-6 location, 1-1 power management, 2-7 troubleshooting, 3-26 dropped or damaged computer, 3-19 2 Dell Latitude XPi CD
  • Dell Latitude XPi | Reference Guide - Page 141
    BBS, 5-4 TechFax service, 5-3 user's documentation, 5-2 I I/O address map, 3-17 I/O connectors, 1-2 I/O functions, 3-28 I/O panel, 1-2 IDE CD ROM Drives Test Group Dell diagnostics, 4-18 indicator panel, 1-1 infrared ports about, 1-3 location, 1-1, 1-2 mapping, 2-7 troubleshooting, 3-29 input
  • Dell Latitude XPi | Reference Guide - Page 142
    ) errors during POST, 3-27 monitor connector, 1-3 Mouse Test Dell diagnostics, 4-16 N Network Interface Test Group Dell diagnostics, 4-21 nonvolatile random-access memory. See NVRAM notational conventions, x notes, x NVRAM, 2-1, 3-10 4 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 143
    POST CD-ROM drive check, 3-23 diskette drive check, 3-22 external keyboard/keypad check, 3-24 external monitor check, 3-27 hard-disk drive check, 3-23 memory check, 3-25 power failure AC power, 3-21 battery power, 3-21 power failure (continued) cable connections, 3-2 partial, 3-21 troubleshooting
  • Dell Latitude XPi | Reference Guide - Page 144
    Subtest option in Dell diagnostics, 4-6 support technical, 5-1 suspend mode activating, 2-12 deactivating on alarm or modem ring, 2-10 suspend-to-disk mode, 2-10 Suspend-to-Disk utility, 2-14, 2-15 system features, 1-2 specifications, A-1 6 Dell Latitude XPi CD Reference and Troubleshooting Guide
  • Dell Latitude XPi | Reference Guide - Page 145
    system memory, 2-12 system messages, 3-4 System Set Test Group Dell diagnostics, 4-13 System Setup program about, 2-1 AC option, 2-5 Admin Password option, 2-5 Alarm Resume option, 2-5 Asset Tag option, 2-5 Battery option, 2-5 Battery Status option, 2-5 BIOS version option, 2-5 Boot Sequence option
  • Dell Latitude XPi | Reference Guide - Page 146
    or disabling, 2-8 location, 1-1 testing, 4-16 troubleshooting about, 3-1 AC power failure, 3-20 audible signs of problems, 3-3 audio functions, 3-30 basic problems, 3-1 battery power failure, 3-21 beep codes, 3-4 CD-ROM drive, 3-23 checking connections, 3-2 Diagnostics Checklist, 5-6 diskette
  • Dell Latitude XPi | Reference Guide - Page 147
    Video Hardware Test, B-1 video memory, 2-13 Video Memory Test, B-1 video scan alignment test. See video tests, Text Mode Character Test video subsystem. See Video Test Group Video Test Group Dell diagnostics, 4-15 video tests Color Palettes Test, B-5 Graphics Mode Test, B-4 Solid Colors Test, B-6
  • Dell Latitude XPi | Reference Guide - Page 148
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XPi CD Reference and Troubleshooting Guide