Dell PowerVault DL4000 Dell PowerVault DL4000 Systems Owner's Manual - Page 72

Troubleshooting An SD Card, Troubleshooting A Hard Drive

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14. Close the system. 15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the system. 16. If the memory problem is still indicated, repeat step 12 through step 15 for each memory module installed. If the problem persists after all memory modules have been checked, see Getting Help. Troubleshooting An SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: Certain SD cards have a physical write-protect switch on the card. If the write-protect switch is turned on then the SD card is not writeable. 1. Enter the System Setup and ensure that the Internal SD Card Port is enabled. 2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3. Open the system. CAUTION: If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup, you must follow the instructions in step 4 through step 7 to avoid loss of data. NOTE: When an SD card failure occurs, the internal dual SD module controller notifies the system. On the next reboot, the system displays a message indicating the failure. 4. If the Internal SD Card Redundancy option is set to Disabled, replace the failed SD card with a new SD card. 5. If SD card 1 has failed, remove the card from SD card slot 1. If SD card 2 has failed, install a new SD card in SD card slot 2 and proceed to step 7. 6. Remove the card present in SD card slot 2 and insert it into SD card slot 1. 7. Insert the new SD card into SD card slot 2. 8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 10. Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is enabled. 11. Check if the SD card is functioning properly. If the problem persists, see Getting Help. Troubleshooting A Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. 72

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14.
Close the system.
15.
As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the
system.
16.
If the memory problem is still indicated, repeat step 12 through step 15 for each memory module installed.
If the problem persists after all memory modules have been checked, see
Getting Help
.
Troubleshooting An SD Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE:
Certain SD cards have a physical write-protect switch on the card. If the write-protect switch is turned on
then the SD card is not writeable.
1.
Enter the System Setup and ensure that the
Internal SD Card Port
is enabled.
2.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system.
CAUTION: If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen
of the System Setup, you must follow the instructions in step 4 through step 7 to avoid loss of data.
NOTE:
When an SD card failure occurs, the internal dual SD module controller notifies the system. On the next
reboot, the system displays a message indicating the failure.
4.
If the
Internal SD Card Redundancy
option is set to
Disabled
, replace the failed SD card with a new SD card.
5.
If SD card 1 has failed, remove the card from SD card slot 1. If SD card 2 has failed, install a new SD card in SD
card slot 2 and proceed to step 7.
6.
Remove the card present in SD card slot 2 and insert it into SD card slot 1.
7.
Insert the new SD card into SD card slot 2.
8.
Close the system.
9.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
10.
Enter the System Setup and ensure that the
Internal SD Card Port
and
Internal SD Card Redundancy
mode is
enabled.
11.
Check if the SD card is functioning properly.
If the problem persists, see
Getting Help
.
Troubleshooting A Hard Drive
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up
all files on the hard drive.
1.
Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
72