Dell Precision M70 User's Guide - Page 28

Using the Dell Diagnostics - windows 7 drivers

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Back to Contents Page Using the Dell Diagnostics Dell Precision™ Mobile Workstation M70 User's Guide Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell computers. NOTE: The Drivers and Utilities CD is optional and may not ship with your computer. Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell. 1. Shut down the computer. 2. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 3. Connect the computer to an electrical outlet. 4. Diagnostics can be invoked one of two ways: a. Turn on the computer. When the DELL™ logo appears, press immediately. Select Diagnostics from the boot menu and press . NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again. b. Press and hold the key while powering the system on. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities CD. The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display. l During the assessment, answer any questions that appear. l If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press ; to continue to the next test, press ; to retest the component that failed, press . l If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell. If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue. 5. Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Starting the Dell Diagnostics From the Drivers and Utilities CD 1. Insert the Drivers and Utilities CD. 2. Shut down and restart the computer. When the DELL logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

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Back to Contents Page
Using the Dell Diagnostics
Dell Precision™ Mobile Workstation M70 User's Guide
Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "
Lockups and Software Problems
" and run the Dell Diagnostics before you contact Dell
for technical assistance.
It is recommended that you print these procedures before you begin.
Start the Dell Diagnostics from either your hard drive or from the
Drivers and Utilities
CD (also known as the
ResourceCD
).
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
1.
Shut down the computer.
2.
If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.
3.
Connect the computer to an electrical outlet.
4.
Diagnostics can be invoked one of two ways:
a.
Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.
b.
Press and hold the <Fn> key while powering the system on.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.
l
During the assessment, answer any questions that appear.
l
If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next
test, press <y>; to retest the component that failed, press <r>.
l
If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell.
If the Pre-boot System Assessment completes successfully, you receive the message
Booting Dell Diagnostic Utility Partition. Press any key to
continue
.
5.
Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
Starting the Dell Diagnostics From the Drivers and Utilities CD
1.
Insert the
Drivers and Utilities
CD.
2.
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTICE:
The Dell Diagnostics works only on Dell computers.
NOTE:
The
Drivers and Utilities
CD is optional and may not ship with your computer.
NOTE:
If your computer cannot display a screen image, contact Dell.
NOTE:
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft
®
Windows
®
desktop. Then shut down
your computer and try again.
NOTE:
If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the
Drivers and Utilities
CD.