Dell S5830dn Smart Printer User Guide - Page 197
Incorrect characters print, Job prints from the wrong tray or on the wrong paper, Step 1
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Troubleshooting 197 Incorrect characters print Action Step 1 Make sure that the printer is not in Hex Trace mode. Note: If Ready Hex appears on the display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Yes Deactivate Hex Trace mode. No Go to step 2. Is the printer in Hex Trace mode? Step 2 a From the control panel, select Standard Network or Contact technical support. Network [x], and then set PCL SmartSwitch or PS SmartSwitch to On. b Resend the print job. The problem is solved. Do incorrect characters print? Job prints from the wrong tray or on the wrong paper Action Step 1 a Check if you are printing on a supported paper. b Print the document. Yes The problem is solved. Is the document printed from the correct tray or on the correct paper? Step 2 The problem is a Depending on your operating system, specify the paper size solved. from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Print the document. Is the document printed from the correct tray or on the correct paper? Step 3 a Check if the trays are not linked. b Print the document. The problem is solved. Is the document printed from the correct tray or on the correct paper? No Go to step 2. Go to step 3. Contact technical support.