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Dell S5830dn Smart Printer User Guide - Page 222

Contacting technical support

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Troubleshooting 222 Action Step 5 Temporarily disable the Web proxy servers. Note: Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. Yes Go to step 6. Are the Web proxy servers disabled? Step 6 The problem is Access the Embedded Web Server again by typing the correct IP solved. address in the address ﬁeld. Did the Embedded Web Server open? No Contact your system support person. Contact technical support. Contacting technical support When you call technical support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to ﬁnd a solution. You need to know your printer model type and the service tag number or express service code. For more information, see the label at the back of the printer. The service tag number is listed on the menu settings page. For more information, check the Dell Support Web site at http://support.dell.com.

Section	Page
Contents	2
Safety information	6
Conventions	6
Learning about the printer	8
Finding information about the printer	8
Selecting a location for the printer	9
Printer configurations	11
Understanding the printer control panel	13
Using the printer control panel	13
Understanding the status of the sleep button and indicator light	13
Understanding the home screen	14
Using the touch-screen buttons	15
Setting up and using the home screen applications	17
Finding the IP address of the computer	17
Accessing the Embedded Web Server	17
Finding information about the home screen applications	17
Customizing the home screen	18
Using Background and Idle Screen	18
Setting up Forms and Favorites	18
Understanding Eco-Settings	19
Setting up Remote Operator Panel	19
Exporting and importing a configuration	20
Additional printer setup	21
Installing internal options	21
Available internal options	21
Accessing the controller board	21
Installing a memory card	24
Installing an Internal Solutions Port	26
Installing an optional card	30
Installing a printer hard disk	31
Removing a printer hard disk	35
Installing hardware options	37
Order of installation	37
Installing optional trays	38
Attaching cables	39
Setting up the printer software	41
Installing the printer software	41
Adding available options in the print driver	41
Networking	42
Connecting the printer using the Wireless Setup Wizard	42
Connecting the printer to a wireless network using Wi-Fi Protected Setup	43
Connecting the printer to a wireless network using the Embedded Web Server	43
Changing port settings after installing an internal solutions port	44
Setting up serial printing (Windows only)	44
Verifying printer setup	45
Printing a menu settings page	45
Printing a network setup page	45
Loading paper and specialty media	46
Setting the paper size and type	46
Configuring Universal paper settings	46
Loading the 250- or 550-sheet tray	46
Loading the 2100-sheet tray	54
Loading the multipurpose feeder	60
Linking and unlinking trays	64
Linking and unlinking trays	64
Creating a custom name for a paper type	64
Assigning a custom paper type	65
Paper and specialty media guide	66
Using specialty media	66
Tips on using card stock	66
Tips on using envelopes	66
Tips on using labels	67
Tips on using letterhead	67
Tips on using transparencies	67
Paper guidelines	68
Paper characteristics	68
Selecting paper	69
Selecting preprinted forms and letterhead	69
Using recycled paper and other office papers	69
Storing paper	70
Supported paper sizes, types, and weights	71
Paper types and weights supported by the printer	71
Paper sizes supported by the printer	71
Paper sizes, types, and weights supported by the output options	73
Printing	76
Printing a document	76
Printing from a computer	76
Adjusting toner darkness	76
Printing from a flash drive	77
Printing from a flash drive	77
Supported flash drives and file types	78
Printing from a mobile device	79
Printing from a mobile device using Mopria Print Service	79
Printing from a mobile device using Google Cloud Print	79
Printing from a mobile device using AirPrint	79
Printing from a mobile device using Dell Document Hub	79
Printing confidential and other held jobs	80
Storing print jobs in the printer	80
Printing confidential and other held jobs	80
Canceling a print job	81
Canceling a print job from the printer control panel	81
Canceling a print job from the computer	81
Understanding printer menus	82
Menus list	82
Paper menu	83
Default Source menu	83
Paper Size/Type menu	83
Configure MP menu	86
Substitute Size menu	86
Paper Texture menu	87
Paper Weight menu	88
Paper Loading menu	90
Custom Types menu	91
Custom Names menu	91
Custom Bin Names menu	91
Universal Setup menu	92
Bin Setup menu	93
Reports menu	94
Reports menu	94
Network/Ports menu	95
Active NIC menu	95
Standard Network or Network [x] menu	95
Reports menu	97
Network Card menu	97
TCP/IP menu	97
IPv6 menu	99
Wireless menu	99
AppleTalk menu	100
Standard USB menu	101
Parallel [x] menu	102
Serial [x] menu	104
SMTP Setup menu	107
Security menu	108
Miscellaneous Security Settings menu	108
Confidential Print menu	108
Disk Wiping menu	109
Security Audit Log menu	110
Set Date and Time menu	110
Settings menu	111
General Settings	111
General Settings menu	111
Flash Drive Menu	116
Print Settings menu	116
Print Settings	119
Setup menu	119
Finishing menu	120
Quality menu	123
Job Accounting menu	123
Utilities menu	125
XPS menu	125
PDF menu	126
PostScript menu	126
PCL Emul menu	126
PPDS menu	129
HTML menu	131
Image menu	132
Help menu	132
Saving money and the environment	134
Saving paper and toner	134
Using recycled paper	134
Conserving supplies	134
Saving energy	135
Using Eco-Mode	135
Reducing printer noise	135
Adjusting Sleep mode	136
Using Hibernate mode	136
Adjusting the brightness of the printer display	137
Recycling	137
Recycling Dell products	137
Securing the printer	138
Using the security lock feature	138
Statement of Volatility	138
Erasing volatile memory	139
Finding printer security information	139
Maintaining the printer	140
Cleaning the printer	140
Emptying the hole punch box	140
Checking the status of parts and supplies on the printer control panel	141
Estimated number of remaining pages	141
Ordering supplies	141
Ordering supplies using Printer Home	141
Storing supplies	141
Replacing supplies	142
Replacing the toner cartridge	142
Replacing the imaging unit	144
Replacing a staple cartridge	147
Moving the printer	148
Before moving the printer	148
Moving the printer to another location	149
Shipping the printer	150
Managing the printer	151
Checking the virtual display	151
Modifying confidential print settings	151
Copying printer settings to other printers	151
Clearing jams	153
Avoiding jams	153
Identifying jam locations	155
Paper jam in the front cover	157
Paper jam in the rear door	159
Paper jam in the standard bin	161
Paper jam in the duplex unit	161
Paper jam in trays	162
Paper jam in the multipurpose feeder	163
Staple jam in the finisher	165
Paper jam in the staple finisher	168
Paper jam in the output expander	169
Paper jam in the mailbox	170
Troubleshooting	172
Understanding the printer messages	172
Cartridge, imaging unit mismatch [41.xy]	172
Change [paper source] to [custom string] load [orientation]	172
Change [paper source] to [custom type name] load [orientation]	172
Change [paper source] to [paper size] load [orientation]	172
Change [paper source] to [paper type] [paper size] load [orientation]	172
Check tray [x] connection	173
Close door or insert cartridge	173
Close rear door	173
Complex page, some data may not have printed [39]	173
Configuration change, some held jobs were not restored [57]	173
Defective flash detected [51]	174
Disk full [62]	174
Disk must be formatted for use in this device	174
Disk near full. Securely clearing disk space.	174
Empty the hole punch box	174
Error reading USB drive. Remove USB.	174
Error reading USB hub. Remove hub.	175
Imaging unit low [84.xy]	175
Imaging unit nearly low [84.xy]	175
Imaging unit very low, [x] estimated pages remain [84.xy]	175
Incompatible output bin [x] [59]	175
Incompatible tray [x] [59]	175
Incorrect paper size, open [paper source] [34]	175
Insert hole punch box	176
Insert staple cartridge	176
Insert Tray [x]	176
Install bin [x]	176
Install Tray [x]	176
Insufficient memory for Flash Memory Defragment operation [37]	176
Insufficient memory, some Held Jobs were deleted [37]	177
Insufficient memory, some held jobs will not be restored [37]	177
Insufficient memory to collate job [37]	177
Insufficient memory to support Resource Save feature [35]	177
Load [paper source] with [custom string] [paper orientation]	177
Load [paper source] with [custom type name] [paper orientation]	177
Load [paper source] with [paper size] [paper orientation]	178
Load [paper source] with [paper type] [paper size] [paper orientation]	178
Load Multipurpose Feeder with [custom string] [paper orientation]	178
Load Multipurpose Feeder with [custom type name] [paper orientation]	178
Load Multipurpose Feeder with [paper size] [paper orientation]	179
Load Multipurpose Feeder with [paper type] [paper size] [paper orientation]	179
Load staples	179
Maintenance kit low [80.xy]	179
Maintenance kit nearly low [80.xy]	179
Maintenance kit very low, [x] estimated pages remain [80.xy]	180
Memory full [38]	180
Network [x] software error [54]	180
Non-Dell [supply type], see User’s Guide [33.xy]	180
Not enough free space in flash memory for resources [52]	180
Paper changes needed	181
Parallel port [x] disabled [56]	181
Reattach bin [x]	181
Reattach bins [x] – [y]	182
Reinstall missing or unresponsive cartridge [31.xy]	182
Reinstall missing or unresponsive fuser [31.xy]	182
Reinstall missing or unresponsive imaging unit [31.xy]	183
Remove defective disk [61]	183
Remove packaging material, [area name]	183
Remove paper from all bins	183
Remove paper from bin [x]	183
Remove paper from [linked set bin name]	183
Remove paper from standard output bin	183
Replace cartridge, 0 estimated pages remain [88.xy]	183
Replace defective imaging unit [31.xy]	184
Replace imaging unit, 0 estimated pages remain [84.xy]	184
Replace maintenance kit, 0 estimated pages remain [80.xy]	184
Replace missing cartridge [31.xy]	184
Replace missing fuser [31.xy]	184
Replace missing imaging unit [31.xy]	184
Replace unsupported cartridge [32.xy]	184
Replace unsupported fuser [32.xy]	184
Replace unsupported imaging unit [32.xy]	185
Restore held jobs?	185
Serial port [x] disabled [56]	185
Some held jobs were not restored	185
Standard network software error [54]	185
Standard USB port disabled [56]	185
Supply needed to complete job	186
Too many bins attached [58]	186
Too many disks installed [58]	186
Too many flash options installed [58]	186
Too many trays attached [58]	186
Tray [x] paper size unsupported	186
Unformatted flash detected [53]	187
Unsupported disk	187
Unsupported option in slot [x] [55]	187
USB port [x] disabled [56]	187
Solving printer problems	187
Basic printer problems	188
The printer is not responding	188
Printer display is blank	189
Hardware and internal option problems	189
2100-sheet tray problems	189
Cannot detect internal option	191
Tray problems	192
Internal Solutions Port does not operate correctly	193
USB/parallel interface card does not operate correctly	193
Paper feed problems	194
Jammed pages are not reprinted	194
Paper frequently jams	194
Solving print problems	195
Printing problems	195
Confidential and other held documents do not print	195
Envelope seals when printing	196
Unable to read flash drive	196
Incorrect characters print	197
Job prints from the wrong tray or on the wrong paper	197
Large jobs do not collate	198
Multiple-language PDF files do not print	198
Print job takes longer than expected	199
Print jobs do not print	200
Printing slows down	201
Tray linking does not work	201
Unexpected page breaks occur	202
Print quality problems	202
Characters have jagged or uneven edges	202
Clipped pages or images	203
Compressed images appear on prints	204
Gray background on prints	204
Horizontal voids appear on prints	205
Incorrect margins on prints	206
Paper curl	207
Print irregularities	207
Print is too dark	209
Print is too light	210
Printer is printing blank pages	211
Printer is printing solid black pages	212
Repeating defects appear on prints	213
Shadow images appear on prints	214
Skewed print	214
Streaked horizontal lines appear on prints	215
Streaked vertical lines appear on prints	216
Transparency print quality is poor	218
Toner specks appear on prints	218
Toner fog or background shading appears on prints	218
Toner rubs off	219
Uneven print density	220
Vertical voids appear on prints	220
Embedded Web Server does not open	221
Contacting technical support	222
Appendix	223
Dell Technical Support Policy	223
Contacting Dell	223
Product power consumption	223
Sleep Mode	224
Hibernate Mode	224
Off mode	224
Total energy usage	224
Warranty and Return Policy	224