Dell STUDIO HYBRID Setup Guide - Page 31

If a solid blue screen appears, If you have other software problems, Start - drivers

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If a solid blue screen appears - Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your pointer or mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. If you have other software problems - • Back up your files immediately. • Use a virus‑scanning program to check the hard drive or CDs. • Save and close any open files or programs and shut down your computer through the Start menu. • Check the software documentation or contact the software manufacturer for troubleshooting information: - Ensure that the program is compatible with the operating system installed on your computer. Solving Problems - Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. - Ensure that the program is installed and configured properly. - Verify that the device drivers do not conflict with the program. - If necessary, uninstall and then reinstall the program. 29

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29
Solving Problems
If a solid blue screen appears
— Turn the
computer off. If you are unable to get a
response by pressing a key on your keyboard or
moving your pointer or mouse, press and hold
the power button for at least 8 to 10 seconds
until the computer turns off. Then restart your
computer.
If you have other software problems
—
Back up your files immediately.
•
Use a virus‑scanning program to check the
•
hard drive or CDs.
Save and close any open files or programs
•
and shut down your computer through the
Start
menu.
Check the software documentation or
•
contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible
–
with the operating system installed on
your computer.
Ensure that your computer meets the
–
minimum hardware requirements needed
to run the software. See the software
documentation for information.
Ensure that the program is installed and
–
configured properly.
Verify that the device drivers do not
–
conflict with the program.
If necessary, uninstall and then reinstall
–
the program.