Dell U3419W UltraSharp Monitor Users Guide - Page 69

Preset Modes, Color, Custom Color, Input Color Format, Adjust R/G/B value under

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Synchronization Screen is Problems scrambled or appears torn Safety Related Issues Intermittent Problems Visible signs of smoke or sparks Monitor mal functions on & off Missing Color Picture missing color Wrong Color Picture color not good • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. • Check for bent or broken pins in the video cable connector. • Restart the computer in the safe mode. • Do not perform any troubleshooting steps. • Contact Dell immediately. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. • Perform monitor self-test feature check. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. • Change the settings of the Preset Modes in the Color menu OSD depending on the application. • Adjust R/G/B value under Custom Color in Color menu OSD. • Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD. • Run the built-in diagnostics. Troubleshooting │ 69

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Troubleshooting± ±
│
± ± 69
Synchronization
Problems
Screen is
scrambled or
appears torn
•
Reset the monitor to factory settings.
•
Perform monitor self-test feature check to
determine if the scrambled screen appears in
self-test mode.
•
Check for bent or broken pins in the video
cable connector.
•
Restart the computer in the
safe mode
.
Safety Related
Issues
Visible signs
of smoke or
sparks
•
Do not perform any troubleshooting steps.
•
Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions
on & off
•
Ensure that the video cable connecting the
monitor to the computer is connected
properly and is secure.
•
Reset the monitor to factory settings.
•
Perform monitor self-test feature check to
determine if the intermittent problem occurs
in self-test mode.
Missing Color
Picture
missing color
•
Perform monitor self-test feature check.
•
Ensure that the video cable connecting the
monitor to the computer is connected
properly and is secure.
•
Check for bent or broken pins in the video
cable connector.
Wrong Color
Picture color
not good
•
Change the settings of the
Preset Modes
in
the
Color
menu OSD depending on the
application.
•
Adjust R/G/B value under
Custom Color
in
Color
menu OSD.
•
Change the
Input Color Format
to PC RGB
or YPbPr in the
Color
menu OSD.
•
Run the built-in diagnostics.