Epson 695Wi Users Guide - Page 258

Parent topic: Solving Problems Solutions When "Error Occurred in the Easy Interactive Function" Message Appears If the "Error occurred in the Easy Interactive Function" message appears, contact Epson for help. Parent topic: Solving Interactive Problems Related references Where to Get Help Solutions When the Interactive Pens Do Not Work If the interactive pens do not work, try the following solutions: • The pens turn off automatically when not in use. Pick up the pen to turn it back on. • Make sure you are not covering the black section near the tip of the pen. • Make sure the pen tip is securely attached to the pen. • If the pen tip is worn out, dirty, or damaged, you may need to replace it. • Try replacing the soft pen tip with the hard pen tip. • Make sure nothing is blocking the signal between the pen and the interactive pen receiver on the projector. • Try holding the pen at a different angle so that your hand is not blocking the signal. • Make sure the cable cover is in place to keep cables from blocking the signal. • Make sure the pen battery has enough power. Press the button on the side of the pen to check remaining battery power. Try replacing the battery. • If you are projecting from a computer, make sure the USB cable is connected to the computer and projector. • Dim the room lights and turn off any fluorescent lights. Make sure the projection surface and pen receiver are not in direct sunlight or other sources of bright lighting. • Remove any decorative lights from around the projector or projection surface. • Make sure the interactive pen receiver on the projector is clean and free from dust. • Make sure there is no interference from infrared remote controls, mice, or infrared microphones. • Make sure the USB Type B option on the Extended menu is set to Easy Interactive Function or USB Display/Easy Interactive Function. • Make sure you have calibrated the system. Try recalibrating. 258