Epson Stylus Pro 10000 - Photographic Dye Ink Product Support Bulletin(s) - Page 63

Please refer to the White and Purple Epson Preferred Warranty Program booklet - printer ink

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Q6. How can you tell the difference between a Archival Ink cartridge and a Dye Ink cartridge other then the part number on the cartridge? A6. The easiest way is to look at the color of the ink cartridge plastic covers: Archival Ink cartridge plastic covers are very dark Grey Dye Ink cartridge plastic covers are light Grey Q7. If I change my mind about the type of ink (Pigment or Dye) I want my printer to be after it is initially installed can I switch form Dye to Pigment, or Pigment to Dye inks afterward? A7. NO. Once the printer is configured with the original "Ink Cartridge Starter Set" the printer from then on will only accept the ink type of the original starter set. No printer ink conversion is available. Q8. Why can't I use the same printer and just swap back and forth between Dye and Pigment inks? A8. The reasons are many, however the most noticeable problems if the two inks were mixed would be: The inks would become gummed up and the ink flow would be greatly reduced or not flow at all, not to mention the head and ink nozzles would become restricted or be plugged completely. Safeguards are built into the ink cartridges and the printer itself to automatically prevent any potential issues related to the use of incorrect inks. Q9. I have recently installed my printer and now I have a Wrong Ink Cartridge error in the display with the Lt. Cyan ink LED on, what is the problem and how can it be resolved? A9. The installation requires the printer to be powered up first then the display will indicate No Ink Cartridge, at that time the starter set of ink cartridges should be installed. The printer will then perform an initial charge of the ink system. The initial charge can take several minutes to complete. If for some reason this sequence did not complete successfully the printer displays the Wrong Ink Cartridge error with the Lt. Cyan Led lit. Should you experience this issue call Epson Support for assistance at 888-377-6611. Please refer to the White and Purple Epson Preferred Warranty Program booklet for additional warranty information and your Unit ID number. Page 2 of 2

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Page 2 of 2
Q6.
How can you tell the difference between a Archival Ink cartridge and a Dye Ink cartridge
other then the part number on the cartridge?
A6.
The easiest way is to look at the color of the ink cartridge plastic covers:
Archival Ink cartridge plastic covers are very dark Grey
Dye Ink cartridge plastic covers are light Grey
Q7.
If I change my mind about the type of ink (Pigment or Dye) I want my printer to be after it is
initially installed can I switch form Dye to Pigment, or Pigment to Dye inks afterward?
A7.
NO. Once the printer is configured with the original “Ink Cartridge Starter Set” the printer
from then on will only accept the ink type of the original starter set. No printer ink conversion
is available.
Q8.
Why can’t I use the same printer and just swap back and forth between Dye and Pigment
inks?
A8.
The reasons are many, however the most noticeable problems if the two inks were mixed
would be:
The inks would become gummed up and the ink flow would be greatly reduced or
not flow at all, not to mention the head and ink nozzles would become restricted or
be plugged completely.
Safeguards are built into the ink cartridges and the printer itself to automatically
prevent any potential issues related to the use of incorrect inks.
Q9.
I have recently installed my printer and now I have a Wrong Ink Cartridge error in the display
with the Lt. Cyan ink LED on, what is the problem and how can it be resolved?
A9.
The installation requires the printer to be powered up first then the display will indicate No
Ink Cartridge, at that time the starter set of ink cartridges should be installed. The printer
will then perform an initial charge of the ink system. The initial charge can take several
minutes to complete. If for some reason this sequence did not complete successfully the
printer displays the Wrong Ink Cartridge error with the Lt. Cyan Led lit.
Should you experience this issue call Epson Support for assistance at 888-377-6611.
Please refer to the White and Purple Epson Preferred Warranty Program booklet for
additional warranty information and your Unit ID number.