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Troubleshooting

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4.2 Troubleshooting 4.2.1 Removing a Paper Jam TM-H6000II Technical Reference Guide CAUTION: Do not touch the paper feed motor because it can be very hot. If the paper is jammed in the paper roll section, turn the printer off. Next, open the paper roll cover. Then remove the jammed paper and put the roll back in the printer and close the cover. If the paper is jammed in the slip section, turn off the printer and remove the jammed paper and use a fresh sheet. If you cannot remove the jammed paper easily, open the unit cover. Move the tabs on the sides of the cover forward and then lift the cover, as shown below. Tab Push the levers backward to open the unit as shown below, and then remove the jammed paper. Lever Lever If the paper roll cover cannot be opened because paper is caught in the autocutter in the receipt section, follow the instructions in the autocutter section below. Rev. A Maintenance & Troubleshooting 4-3

Section	Page
TM-H6000II	1
Technical Reference guide	1
Revision Information	3
About This Manual	4
Aim of the Manual	4
Contents of the Manual	4
Related Software and Documents	5
Safety Precautions	7
EMC and Safety Standards Applied	7
CE Marking	7
FCC Compliance Statement For American Users	8
For Canadian Users	8
GEREÄUSCHPEGEL	8
Key to Symbols	8
Safety Precautions	9
Chapter 1	15
General Information	15
1.1 Features	15
1.1.1 Slip Section	15
1.1.2 Receipt Section	15
1.1.3 Both Receipt and Slip	15
1.1.4 About control method	16
1.2 Product Structure	16
1.2.1 Standard Parts Included with the Printer	16
1.2.2 Options	16
1.3 Consumables	17
1.3.1 Ribbons	17
1.3.2 Roll paper	17
1.4 Product Specifications	18
1.5 Printing and paper Specifications	19
1.5.1 Slip Section	19
1.5.1.1 Paper Specifications	20
1.5.1.2 Printable Area	23
1.5.1.3 Ribbon Cassette	24
1.5.2 Endorsement Section (Factory Option)	24
1.5.2.1 Paper Specifications	24
1.5.2.2 Printable Area	25
1.5.2.3 Ribbon Cassette	25
1.5.2.4 Notes on Using the Endorsement Print Mechanism	26
1.5.3 MICR Reader (When the Printer is Used with the MICR Reader)	26
1.5.3.1 Reading method	26
1.5.3.2 Recognition rating	26
1.5.3.3 Inserting direction and endorsement printing	26
1.5.3.4 Notes on using the MICR reader (only when the printer is used with MICR)	28
1.5.4 Receipt Section	29
1.5.4.1 Autocutter	30
1.5.4.2 Paper Roll Supply Device Section	31
1.5.4.3 Paper Specifications	32
1.5.4.4 Printable Area	33
1.5.4.5 Printing and Cutting Positions	33
1.6 Sensors	34
1.6.1 Paper Sensors	34
1.6.1.1 Receipt section	34
1.6.1.2 Slip section	34
1.6.2 Printer Cover Sensors	35
1.6.2.1 Receipt section	35
1.6.2.2 Slip section	35
1.7 Other Specifications	36
1.7.1 Internal Buffer	36
1.7.2 Electrical Characteristics	36
1.7.3 EMI and Safety Standards Applied	37
1.7.4 Reliability	38
1.7.4.1 Slip printer section:	38
1.7.4.2 Endorsement print mechanism section:	38
1.7.4.3 Receipt printer section:	38
1.7.5 Environmental Conditions	39
1.7.6 Installation	40
1.8 External Dimensions and Weight	41
1.9 Maintenance Area	42
1.10 Comparison Table	42
Chapter 2	45
System Planning	45
2.1 Control Method	45
2.1.1 Windows Driver (EPSON Advanced Printer Driver)	45
2.1.1.1 General Features of the EPSON Advanced Printer Driver	45
2.1.1.2 EPSON Advanced Printer Driver Components	46
2.1.1.3 EPSON Advanced Printer Driver Support Environment	46
2.1.2 EPSON OPOS ADK	47
2.1.2.1 General Features of EPSON OPOS ADK (OPOS Control)	47
2.1.2.2 EPSON OPOS ADK Contents	48
2.1.2.3 EPSON OPOS ADK Supported Environment	49
2.1.3 ESC/POS Command	49
2.1.4 How to Get a Driver	49
2.2 Connection Form and Cables	49
2.2.1 USB	49
2.3 Serial Connection	50
2.3.1 Stand alone	52
2.3.2 Y-connection	52
2.3.3 Pass-through connections	53
2.4 Parallel Connection	53
2.5 Ethernet	54
Chapter 3	55
Setup	55
3.1 Part Name and Basic Operation	55
3.1.1 part name	55
3.1.1.1 Connectors	55
3.1.2 The Control Panel	56
3.1.2.1 LED	56
3.1.2.2 Control Panel Buttons	57
3.2 Setup Flow	58
3.3 Printer setup	59
3.3.1 Installing or Replacing the Ribbon Cassette	60
3.3.2 Installing or Replacing the Optional Endorsement Ribbon Cassette	63
3.3.3 Installing or Replacing the Paper Roll	64
3.3.4 Connecting the Printer to the Host PC / POS Terminal	66
3.3.4.1 Serial interface model	66
3.3.4.2 Parallel Interface Models	67
3.3.4.3 USB Interface Models	67
3.3.4.4 Connecting a Drawer	69
3.3.5 Connecting the Power Supply Unit (PS-180/ 170)	69
3.4 Customizing	70
3.4.1 How to Confirm Current Settings	71
3.4.2 Adjusting the Roll Paper Width	71
3.4.3 Adjusting the Roll Paper Near End Detector	72
3.4.4 Adjusting the DIP Switches	73
3.4.4.1 Changing the DIP Switch Settings	73
3.4.4.2 Serial interface model	75
3.4.4.3 Parallel / Ethernet interface model	76
3.4.4.4 USB interface model	77
3.4.4.5 When Using Original Paper	78
3.4.5 Memory Switches	78
3.4.6 How to Use Two-Color Printing	79
3.5 Install a Printer Driver in the Host PC / POS Terminal	79
3.5.1 OPOS	79
3.5.1.1 Installing and Setting Up	79
3.5.1.2 Package contents of EPSON OPOS ADK.	82
3.5.2 Advanced Printer Driver (APD)	83
3.5.2.1 Installing and Setting Up	83
3.6 Self Tests	85
3.6.1 Running the Self Test on Roll Paper	85
3.6.2 Running the Self Test with Slip Paper	85
3.6.3 Running the Self Test with the Optional Endorsement Function	86
Chapter 4	87
Maintenance & Troubleshooting	87
4.1 Maintenance	87
4.1.1 Cleaning the Thermal Print Head	87
4.1.2 Cleaning the MICR Mechanism	87
4.1.2.1 Cleaning frequency	87
4.1.2.2 Cleaning sheet	88
4.1.2.3 Cleaning procedure	88
4.1.2.4 Self mode	88
4.1.2.5 Command mode	88
4.2 Troubleshooting	89
4.2.1 Removing a Paper Jam	89
4.2.2 Autocutter Jam	90
4.2.3 LED Blinking Pattern	90
4.2.3.1 Error Types	90
4.2.4 Printer prints “?“ or Incorrect Data With S	92
4.2.5 Hexadecimal Dump	92
4.3 Thermal Paper	94
4.3.1 Specified Monochrome Thermal Paper: NTP080-80	94
4.3.2 Other Qualified Suppliers for Thermal Paper	94
4.3.3 Specified Two-color Thermal Paper: ENTPB080080	95
Chapter 5	97
Application Development Information for OPOS	97
5.1 Bitmap Printing	97
5.1.1 Explanation of Bitmap Printing	97
5.1.2 Supplementary Explanation of Function	98
5.1.2.1 LetterQuality	98
5.1.2.2 Setting of printing position by escape sequence	98
5.1.2.3 Color bitmap printing	99
5.1.3 Printable bitmap format	99
5.2 Slip & MICR Combination	99
5.2.1 Recommended Flow	100
5.2.2 Sample Program	101
5.3 Cash Drawer	102
5.3.1 Drawer Open/Close	102
5.3.2 Checking Drawer Status	102
Chapter 6	103
Application Development Information for APD	103
6.1 Slip & MICR Combination	103
6.1.1 Recommended procedure	103
6.2 Bitmap Printing	104
6.2.1 Explanation of Bitmap Printing	104
6.2.2 Color bitmap printing	105
6.2.3 Printable bitmap format	105
6.3 Two-Dimensional Code	105
6.4 Drawer Control	105
6.4.1 Drawer Open	105
6.4.2 Checking Drawer Status	106
Appendix A	107
Character Code Tables	107
A.1 Page 0 (PC437: USA, Standard Europe)	107
A.2 Page 1 (Katakana)	108
A.3 Page 2 (PC850: Multilingual)	109
A.4 Page 3 (PC860: Portuguese)	110
A.5 Page 4 (PC863: Canadian-French)	111
A.6 Page 5 (PC865: Nordic)	112
A.7 Page 16 (WPC1252)	113
A.8 Page 17 (PC866: Cyrillic2)	114
A.9 Page 18 (PC852: Latin2)	115
A.10 Page 19 (PC858: Euro)	116
A.11 Page 254 (Space Page)	117
A.12 Page 255 (Space Page)	118

Match case Limit results 1 per page

Rev. A

Maintenance & Troubleshooting

4-3

TM-H6000II Technical Reference Guide

4.2

Troubleshooting

4.2.1

Removing a Paper Jam

CAUTION:

Do not touch the paper feed motor because it can be very hot.

If the paper is jammed in the paper roll section, turn the printer off. Next, open the paper roll

cover. Then remove the jammed paper and put the roll back in the printer and close the cover.

If the paper is jammed in the slip section, turn off the printer and remove the jammed paper and

use a fresh sheet. If you cannot remove the jammed paper easily, open the unit cover. Move the

tabs on the sides of the cover forward and then lift the cover, as shown below.

Push the levers backward to open the unit as shown below, and then remove the jammed paper.

If the paper roll cover cannot be opened because paper is caught in the autocutter in the receipt

section, follow the instructions in the autocutter section below.

Tab

Lever