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Epson WorkForce Pro WF-4630 User Manual - Page 302

Cannot Receive Faxes with a Telephone Connected to Your Product

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• Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a color fax. • If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Using the Fax Setup Wizard Selecting the Line Type Selecting Advanced Fax Settings Receiving Faxes Automatically Printing Fax Reports Related topics Loading Paper Cannot Receive Faxes with a Telephone Connected to Your Product If you cannot receive faxes when a telephone is connected to your product, try these solutions: • Make sure your telephone is connected to your product's EXT port. • Make sure the Receive Mode is set to Manual. Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a connection has been made before you hang up. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Using the Fax Setup Wizard 302

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
Status Icon Information	16
Status Button Information	17
Setting a Password and Locking the Control Panel	18
Entering Characters on the LCD Screen	20
Using Presets	20
Changing LCD Screen Language	22
Adjusting Control Panel Sounds	23
Adjusting the Screen Brightness	24
Turning Off the Operation Time Out Setting	25
Product Parts Locations	26
Product Parts - Top	27
Product Parts - Inside	29
Product Parts - Back	30
Using Eco Mode and Other Power Saving Settings	31
Changing the Eco Settings	31
Changing the Sleep Timer Settings	32
Changing the Power Off Timer Settings	33
Epson Connect Solutions for Smartphones, Tablets, and More	34
Using Epson Email Print	34
Using the Epson iPrint Mobile App	34
Using Epson Remote Print	35
Using Epson Scan to Cloud	35
Using AirPrint	36
Using Google Cloud Print	36
Wi-Fi or Wired Networking	38
Wi-Fi Infrastructure Mode Setup	38
Selecting Wireless Network Settings From the Control Panel	39
Wi-Fi Direct Mode Setup	42
Enabling Wi-Fi Direct Mode	43
Wi-Fi Protected Setup (WPS)	45
Using WPS to Connect to a Network	46
Printing a Network Status Sheet	47
Changing or Updating Network Connections	49
Accessing the Web Config Utility	49
Changing a USB Connection to a Wi-Fi Connection	49
Changing a Wi-Fi Connection to a Wired Network Connection	50
Connecting to a New Wi-Fi Router	50
Disabling Wi-Fi Features	51
Loading Paper	52
Loading Paper in the Cassette	52
Loading Paper and Envelopes in the Rear Paper Feed Slot	56
Paper Loading Capacity	61
Available Epson Papers	62
Selecting the Paper Settings for Each Source - Control Panel	64
Paper Type Settings	65
Selecting Default Paper Settings - Administrator	66
Selecting the Default Printer Settings	66
Paper Source Settings Options	68
Setting the Universal Print Settings	68
Universal Print Settings Options	70
Placing Originals on the Product	71
Placing Originals on the Scanner Glass	71
Placing Originals in the Automatic Document Feeder	72
Copying	75
Copying Documents or Photos	75
Copying Options	76
Printing From a Computer	79
Printing with Windows	79
Selecting Basic Print Settings - Windows	79
Paper Source Options - Windows	81
Print Quality Options - Windows	82
Multi-Page Printing Options - Windows	82
Selecting Double-sided Printing Settings - Windows	83
Double-sided Printing Options - Windows	85
Print Density Adjustments - Windows	86
Selecting Additional Layout and Print Options - Windows	87
Custom Color Correction Options - Windows	89
Image Options and Additional Settings - Windows	90
Header/Footer Settings - Windows	90
Selecting a Printing Preset - Windows	91
Selecting Extended Settings - Windows	93
Extended Settings - Windows	94
Printing Your Document or Photo - Windows	95
Selecting Default Print Settings - Windows	96
Changing the Language of the Printer Software Screens	97
Changing Automatic Update Options	98
Printing with OS X	99
Selecting Basic Print Settings - OS X	100
Paper Source Options - OS X	103
Print Quality Options - OS X	104
Print Options - OS X	104
Selecting Page Setup Settings - OS X	105
Selecting Print Layout Options - OS X	106
Selecting Double-sided Printing Settings - OS X	107
Double-sided Printing Options and Adjustments - OS X	108
Managing Color - OS X	109
Color Matching and Color Options - OS X	110
Selecting Printing Preferences - OS X	111
Printing Preferences - OS X	112
Printing Your Document or Photo - OS X	113
Checking Print Status - OS X	114
Cancelling Printing Using a Product Button	115
Scanning	116
Starting a Scan	116
Starting a Scan Using the Product Control Panel	116
Adding and Assigning Scan Jobs	118
Starting a Scan with Document Capture Pro or Document Capture	119
Starting a Scan Using the Epson Scan Icon	122
Starting a Scan from a Scanning Program	124
Selecting Epson Scan Settings	126
Scan Modes	126
Selecting the Scan Mode	126
Scanning in Office Mode	127
Available Document Source Settings - Office Mode	130
Selecting a Scan Area - Office Mode	130
Available Image Adjustments - Office Mode	133
Scanning in Professional Mode	134
Available Document Source Settings - Professional Mode	137
Available Image Types - Professional Mode	137
Selecting a Scan Area - Professional Mode	137
Available Image Adjustments - Professional Mode	140
Selecting a Scan Size - Professional Mode	142
Image Preview Guidelines	145
Scan Resolution Guidelines	145
Selecting Scan File Settings	146
Available Scanned File Types and Optional Settings	148
Scanning with OS X Using Image Capture	149
Available Scan Settings - OS X Image Capture	151
Scanning Special Projects	152
Scanning to a SharePoint Server or Cloud Service	152
Scanning Multi-Page Originals as Separate Files	154
Faxing	156
Connecting a Telephone or Answering Machine	156
Setting Up Fax Features	160
Setting Up Basic Fax Features	161
Selecting Your Country or Region	161
Selecting the Date and Time	162
Using the Fax Setup Wizard	165
Selecting the Line Type	167
Setting the Number of Rings to Answer	169
Selecting Advanced Fax Settings	171
User Default Settings - Fax	173
Send Settings - Fax	174
Receive Settings - Fax	175
Output Settings - Fax	176
Basic Settings - Fax	177
Security Settings - Fax	178
Setting Up Fax Features Using the Fax Utility - Windows	179
Setting Up Fax Features Using the Fax Utility - OS X	181
Setting Up Contacts and Contact Groups	182
Setting Up Contacts Using the Product Control Panel	183
Creating a Contact	183
Editing or Deleting a Contact	185
Creating a Contact Group	187
Editing or Deleting a Contact Group	189
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	191
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	194
Sending Faxes	196
Sending Faxes from the Product Control Panel	196
Sending a Fax Using the Keypad, Contact List, or History	196
Fax Sending Options	198
Sending a Fax at a Specified Time	200
Sending a Fax on Demand	201
Sending a Stored Fax	202
Dialing Fax Numbers from a Connected Telephone	204
Sending Faxes Using the Fax Utility - Windows	205
Sending Faxes Using the Fax Utility - OS X	208
Receiving Faxes	211
Fax Reception	211
Receiving Faxes Automatically	212
Receiving Faxes Manually	212
Receiving a Fax by Polling	213
Viewing a Fax on the LCD Screen	213
Checking Fax Status	214
Printing Fax Reports	215
Fax Report Options	216
Using USB Flash Drives With Your Product	217
Inserting a USB Flash Drive	217
USB Device Photo File Specifications	217
Removing a USB Flash Drive	217
Viewing and Printing From the LCD Screen	218
Printing JPEG Photos	218
Printing TIFF Files	220
Photo Adjustment Options - Device Mode	220
Print Setting Options - Device Mode	221
Transferring Files on a USB Flash Drive	222
Setting Up File Sharing for File Transfers From Your Computer	222
Transferring Files from a USB Flash Drive to Your Computer	223
Replacing Ink Cartridges and Maintenance Boxes	225
Check Cartridge and Maintenance Box Status	225
Checking Cartridge Status on the LCD Screen	225
Checking Cartridge and Maintenance Box Status with Windows	226
Checking Cartridge and Maintenance Box Status with OS X	229
Purchase Epson Ink Cartridges and Maintenance Box	230
Ink Cartridge and Maintenance Box Part Numbers	230
Removing and Installing Ink Cartridges	231
Printing With Black Ink and Expended Color Cartridges	235
Printing With Expended Color Cartridges - Windows	235
Printing With Expended Color Cartridges - OS X	236
Conserving Low Black Ink with Windows	238
Replacing the Maintenance Box	238
Adjusting Print Quality	242
Print Head Maintenance	242
Print Head Nozzle Check	242
Checking the Nozzles Using the Product Control Panel	242
Checking the Nozzles Using a Computer Utility	244
Print Head Cleaning	246
Cleaning the Print Head Using the Product Control Panel	246
Cleaning the Print Head Using a Computer Utility	248
Print Head Alignment	250
Aligning the Print Head Using the Product Control Panel	251
Aligning the Print Head Using a Computer Utility	253
Cleaning the Paper Guide	255
Cleaning and Transporting Your Product	257
Cleaning Your Product	257
Transporting Your Product	259
Solving Problems	260
Checking for Software Updates	260
Product Status Messages	261
Status Menu Error Codes	262
Running a Product Check	265
Resetting Control Panel Defaults	267
Solving Setup Problems	268
Noise After Ink Installation	268
Software Installation Problems	268
Solving Network Problems	269
Product Cannot Connect to a Wireless Router or Access Point	269
Network Software Cannot Find Product on a Network	270
Product Does Not Appear in OS X Printer Window	271
Cannot Print Over a Network	271
Cannot Scan Over a Network	273
Solving Copying Problems	274
Product Makes Noise, But Nothing Copies	274
Product Makes Noise When It Sits for a While	274
Solving Paper Problems	274
Paper Feeding Problems	275
Paper Jam Problems Inside the Product	275
Paper Jam Problems in the Cassette	277
Paper Jam Problems in the Duplexer (Rear Cover)	279
Document Jams in the Automatic Document Feeder	281
Paper Ejection Problems	284
Solving Problems Printing from a Computer	284
Nothing Prints	284
Product Icon Does Not Appear in Windows Taskbar	285
Printing is Slow	286
Solving Page Layout and Content Problems	287
Inverted Image	287
Too Many Copies Print	288
Blank Pages Print	288
Incorrect Margins on Printout	288
Incorrect Characters Print	289
Incorrect Image Size or Position	290
Slanted Printout	290
Solving Print Quality Problems	290
White or Dark Lines in Printout	291
Blurry or Smeared Printout	291
Faint Printout or Printout Has Gaps	293
Grainy Printout	293
Incorrect Colors	294
Solving Scanning Problems	295
Scanning Software Does Not Operate Correctly	295
Cannot Start Epson Scan	296
Solving Scanned Image Quality Problems	297
Image Consists of a Few Dots Only	297
Line of Dots Appears in All Scanned Images	298
Straight Lines in an Image Appear Crooked	298
Image is Distorted or Blurry	298
Image Colors are Patchy at the Edges	299
Image is Too Dark	299
Back of Original Image Appears in Scanned Image	299
Ripple Patterns Appear in an Image	299
Scanned Image Colors Do Not Match Original Colors	300
Scan Area is Not Adjustable in Thumbnail Preview	300
Scanned Image Edges are Cropped	301
Solving Faxing Problems	301
Cannot Send or Receive Faxes	301
Cannot Receive Faxes with a Telephone Connected to Your Product	302
When to Uninstall Your Product Software	303
Uninstalling Product Software - Windows	303
Uninstalling Product Software - OS X	304
Where to Get Help	304
Technical Specifications	306
Windows System Requirements	306
OS X System Requirements	307
Printing Specifications	307
Scanning Specifications	308
Automatic Document Feeder (ADF) Specifications	308
Fax Specifications	309
Paper Specifications	309
Printable Area Specifications	310
Ink Cartridge Specifications	312
Dimension Specifications	313
Electrical Specifications	313
Environmental Specifications	314
Interface Specifications	314
Network Interface Specifications	315
Safety and Approvals Specifications	316
Notices	317
General Product Safety Instructions	317
Ink Cartridge Safety Instructions	319
LCD Screen Safety Instructions	320
Wireless Connection Safety Instructions	320
Telephone Equipment Safety Instructions	320
FCC Compliance Statement	321
Software Notice	323
Trademarks	326
Copyright Notice	326
libTIFF Software Acknowledgment	327
A Note Concerning Responsible Use of Copyrighted Materials	327
Default Delay Times for Power Management for Epson Products	328