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HP 6840 HP Deskjet 6800 Printer series - (Windows) User's Guide - Page 138

Troubleshooting

UPC - 829160429724

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HP Deskjet 6800 series printer 11 Troubleshooting • Ethernet problems • Wireless communication problems • Printer is not printing • Paper jam • Paper problems • Print quality is poor • Document is misprinted • Photos are not printing correctly • Banners are not printing correctly • Borderless printing problems • Error messages • Printer lights are on or flashing • Document prints slowly • PictBridge problems • If you continue to have problems 11.1 Ethernet problems Printer does not print Print an HP Report page. If the HP Report page does not print, verify the following: • The printer is set up and powered on. • The print cartridges are installed correctly. • The printer is on and the paper tray is loaded. • The printer is free of paper jams. If any of these items are problems,, then see the printer is not printing page. If the HP Report page does print, try the following steps: Link light If the printer still does not print, then look at the Link light on the back of the printer: 138

Section	Page
1 HP Deskjet 6800 series printer	1
2 Special features	2
3 Getting started	3
3.1 Printer features	3
3.2 Buttons and lights	5
Power button and light	6
Print Cancel button	6
Resume button and light	6
3.3 Print Cartridge Status lights	6
3.4 Paper trays	7
In tray	7
Out tray	8
3.5 Photo/envelope feeder	9
Envelopes	10
Photos	10
Postcards	11
3.6 Print cartridges	12
Using print cartridges	12
Everyday printing	12
Quality color photos	12
Quality black and white photos	12
Replacing print cartridges	12
3.7 Ink-backup mode	13
Ink-backup mode output	13
Exiting ink-backup mode	14
3.8 Automatic Paper-Type Sensor	14
4 Connecting to the printer	15
4.1 USB	15
4.2 Wireless networking	15
4.2.1 Wireless networking basics	16
Wi-Fi	16
802.11g and 802.11b	16
802.11a	16
Adapters and access points	16
Adapters	16
Access points	17
Reducing interference in a wireless network	18
Wireless network examples	18
Communication modes	18
Infrastructure mode	18
Ad hoc mode	19
Wireless network settings	19
Network name (SSID)	19
Wireless profiles	20
Wireless security	20
Printing	20
4.2.2 Wireless network examples	20
Ad hoc networks	20
Infrastructure networks	21
Mixed wired and wireless networks	21
4.2.3 Wireless profiles	22
Example	22
4.2.4 Network name (SSID)	23
Example	24
The printer is configured for network_1	24
The laptop is configured for network_2	24
The laptop is reconfigured for network_1	25
4.2.5 Wireless security	25
Infrastructure networks	25
Ad hoc networks (wireless direct-connect)	26
Wireless security basics	26
4.2.6 Authentication and encryption	26
Authentication	26
Definition	26
Types of authentication	26
Encryption	27
Definition	27
Types of encryption	27
4.2.7 Wi-Fi Protected Access (WPA)	29
WPA is a network feature	29
Encryption	29
Configuring the printer to use WPA	29
4.2.8 Wired equivalent privacy (WEP)	30
WEP is a network feature	30
WEP keys	30
Configuring the printer to use WEP	30
4.2.9 Open system	31
Configuring the printer for an open system	31
4.2.10 Installing the printer on a wireless network	31
4.2.11 Wireless Status light	31
Signal Strength indicator	32
4.2.12 Report Page button	33
4.2.13 Network icon	33
4.2.14 Wireless radio	34
How the wireless radio works	34
Wireless Status light	34
Disabling and enabling the wireless radio	34
Disabling the wireless radio	34
Enabling the wireless radio	35
4.2.15 HP Report page	35
Printing an HP Report page	35
Selecting the language	35
Understanding the HP Report page	36
General information	36
802.11 wireless	37
Miscellaneous	39
4.2.16 Embedded Web server (EWS)	39
4.2.17 Resetting the printer to the factory default settings	40
4.2.18 Networking glossary	41
numbers	41
a	41
b	42
c	42
d	42
e	42
f	42
g	43
h	43
i	43
l	43
m	43
n	44
p	44
r	44
s	44
t	44
u	44
w	44
4.3 Wired Ethernet networking	45
4.3.1 Ethernet basics	46
Hardware	46
Hubs, switches, and routers	46
Cables	46
Network communication	47
TCP/IP	47
IP address	47
Internet connections	47
Ethernet network examples	47
Printing	47
4.3.2 Ethernet network examples	47
Shared Internet connection with a router acting as a gateway	48
Shared internet connection with a PC acting as a gateway	48
DSL or cable Internet connection without a gateway	48
Ethernet network without an Internet connection	49
4.3.3 Installing the printer on an Ethernet network	49
4.3.4 Connecting the printer to an Ethernet network	49
4.3.5 Installing the printer software	50
Previous installations	51
Software installation	51
4.3.6 Ethernet lights	51
Link light	51
Activity light	52
5 Printing photos from a digital camera	53
5.1 PictBridge	53
5.2 PictBridge printing	54
Printing	54
5.3 PictBridge problems	55
Images in a connected digital camera do not print	55
PictBridge lights are flashing	56
5.4 Using the Auto Two-Sided Print Accessory with Small Paper Tray when printing from a digital camera	57
Configuring the printer to feed paper from the accessory	57
Re-configuring the printer to feed paper from the In tray	57
6 Printing photos from a computer	58
6.1 Enhancing your photos	58
6.2 PhotoREt	59
6.3 HP digital photography options	59
Opening the HP digital photography options dialog box	59
Using the HP digital photography options dialog box	59
6.4 Maximum dpi	60
6.5 Exif Print	61
6.6 Printing borderless photos	62
Guidelines	62
Printing	62
6.7 Photo print cartridge	64
Installing the photo print cartridge	64
Using the photo print cartridge	64
Storing the photo print cartridge	65
6.8 Using advanced color settings	65
6.9 Color management	66
6.10 Gray photo print cartridge	67
Installing the gray photo print cartridge	67
Using the gray photo print cartridge	67
Storing the gray photo print cartridge	67
6.11 Printing black-and white-photos	67
Printing a black-and-white photo	68
Printing a color photo in black and white	68
6.12 Storing and handling photo paper	68
Storage	69
Handling	69
6.13 Saving money when printing photos	69
HP Everyday Photo Paper	69
6.14 Small borderless photos	69
Guidelines	69
Preparing to print	70
Printing	70
6.15 Large borderless photos	71
Guidelines	71
Preparing to print	71
Printing	72
6.16 Panoramic borderless photos	72
Guidelines	72
Preparing to print	73
Printing	73
6.17 Small photos with a white border	74
Guidelines	74
Preparing to print	74
Printing	75
6.18 Large photos with a white border	76
Guidelines	76
Preparing to print	76
Printing	76
6.19 Panoramic photos with a white border	77
Guidelines	77
Preparing to print	77
Printing	78
7 Printing other documents	79
7.1 Email	80
Guidelines	80
Preparing to print	80
Printing	80
7.2 Letters	81
Guidelines	81
Preparing to print	81
Printing	81
7.3 Documents	82
Guidelines	82
Preparing to print	82
Printing	83
7.4 Envelopes	83
Guidelines	83
Preparing to print	83
Printing	84
7.5 Postcards	84
Guidelines	84
Preparing to print	84
Printing	85
7.6 Brochures	85
Guidelines	85
Preparing to print	86
Printing	86
7.7 Greeting cards	86
Guidelines	86
Preparing to print	87
Printing	87
7.8 Transparencies	88
Guidelines	88
Preparing to print	88
Printing	88
7.9 Labels	89
Guidelines	89
Preparing to print	89
Printing	89
7.10 Index cards and other small media	90
Guidelines	90
Preparing to print	90
Printing	91
7.11 Booklets	91
Guidelines	91
Preparing to print	92
Printing	92
7.12 Posters	93
Guidelines	93
Preparing to print	93
Printing	93
7.13 Banners	94
Guidelines	94
Preparing to print	94
Printing	95
7.14 Iron-on transfers	95
Guidelines	95
Preparing to print	96
Printing	96
8 Printing tips	97
8.1 Printing shortcuts	97
8.1.1 General everyday printing	98
8.1.2 Photo printing-borderless	98
8.1.3 Photo printing-with white borders	99
8.1.4 Two-sided, duplex, printing	99
8.1.5 Presentation printing	99
8.1.6 Fast/economical printing	99
8.1.7 Postcard printing	99
8.2 Print task quick sets	100
Using a print task quick set	100
Creating a print task quick set	101
Deleting a print task quick set	101
8.3 Using the 250-Sheet Plain Paper Tray Accessory	101
8.4 Printing in grayscale	102
8.5 Setting the printer default settings	102
8.6 Setting the page order	103
8.7 Printing collated copies	104
8.8 Automatic two-sided printing	105
Binding type	106
Book binding	106
Tablet binding	107
8.9 Manual two-sided printing	108
8.10 Printing multiple pages on a single sheet of paper	111
8.11 Print preview	112
8.12 Selecting a paper type	113
Using the Automatic Paper-Type Sensor	113
Selecting a specific paper type	114
8.13 Selecting a print quality	114
8.14 Resizing a document	115
Printing on different paper size	115
Shrinking or enlarging text and graphics	116
8.15 Watermarks	117
Applying an existing watermark to a document	117
Creating or changing a watermark	118
8.16 Printing a borderless brochure	119
Guidelines	119
Printing	119
8.17 Printing a different first page	120
Load paper	120
Printing	121
8.18 Setting a custom paper size	122
Defining a custom paper size	122
8.19 Selecting a paper source	123
9 Printer software	125
9.1 Printer Properties dialog box	125
9.2 Using What's This? help	125
9.3 Device Status window	126
Not operational over a wireless connection	127
10 Maintenance	128
10.1 Installing print cartridges	128
Print cartridges	128
Print cartridge combinations	128
Selection numbers	128
Ink back-up mode	129
Installation instructions	129
10.2 Aligning print cartridges	132
10.3 Calibrating color	132
10.4 Automatically cleaning print cartridges	132
10.5 Manually cleaning the print cartridges	133
Gathering cleaning supplies	133
Preparing to clean	133
Cleaning instructions	134
10.6 Printing a test page	134
10.7 View estimated ink levels	134
10.8 Removing ink from skin and clothing	135
10.9 Maintaining print cartridges	135
Storing print cartridges	135
Inserting the print cartridge into the print cartridge protector	135
Removing the print cartridge from the print cartridge protector	136
10.10 Maintaining the printer body	136
10.11 Printer toolbox	137
11 Troubleshooting	138
11.1 Ethernet problems	138
Printer does not print	138
Link light	138
Activity light	139
Cannot open the printer's embedded Web server (EWS)	140
A personal software firewall is blocking communication between the printer and the computer	140
11.2 Wireless communication problems	140
Check the Wireless Status light	141
	141
Printer's network settings do not match the settings for the network	142
Printer has the wrong network settings	142
Computer's wireless card is set to the wrong wireless profile	143
The radio signal is weak	143
Reducing interference in a wireless network	143
A personal software firewall is blocking communication between the printer and the computer	144
The Wireless Access Point filters MAC addresses	144
Printer has the wrong network settings	144
11.3 Printer is not printing	145
Verify the following	145
Check the printer lights	145
Check the printer cable connection	145
If the printer still does not print	145
11.4 Paper jam	146
Accessories?	147
11.5 Paper problems	147
Printer prints on multiple sheets at once	147
Paper weight	147
Paper is loaded improperly	147
Printer will not feed paper	147
Printer ejects the paper	147
Other paper problems	148
11.6 Print quality is poor	148
Streaks and missing lines	148
Print is faded	148
Blank pages print	149
Too much or too little ink appears on the page	149
Adjust the ink volume and dry time	149
Select a specific paper type	149
11.7 Document is misprinted	150
Text and images are misaligned	150
Document is printed off-center or at an angle	150
Parts of the document are missing or printed in the wrong place	150
Envelope is printed at an angle	150
Document does not reflect the new print settings	150
11.8 Photos are not printing correctly	150
Check the paper tray	150
Check the printer properties	151
Colors are tinted or incorrect	151
Part of the photo is faded	152
Fading occurs on the edges of a photo	152
Fading occurs near the edges of a photo	152
11.9 Banners are not printing correctly	153
Check the paper tray	153
Check the printer properties	153
Check the software	153
11.10 Borderless printing problems	153
Part of the photo is faded	154
Fading occurs on the edges of a photo	154
Fading occurs near the edges of a photo	154
Streaks appear in a light portion of a photo	155
Image is printed at an angle	155
Printout has an unwanted border	156
For most photo paper types	156
For photo paper with a tear-off tab	156
Ink smears	157
11.11 Error messages	158
Out of paper message	158
If the In tray or optional lower tray contains paper	158
If the In tray or optional lower tray is empty	158
The error message 'there was an error writing to USB port' appears	158
The error message 'there was an error writing to LPT1' appears	158
The error message 'two-way communication cannot be established' or 'printer not responding' appears	158
11.12 Printer lights are on or flashing	159
What the lights indicate	159
Wireless Status light is flashing	159
Power light is flashing	159
Resume light is flashing	159
There might be a paper jam	159
Print cartridge status light is on or flashing	159
If the light is on and not flashing	159
If the light is on and flashing	159
All lights are flashing	160
Power-cord light	160
11.13 Document prints slowly	160
Multiple software applications are open	160
Complex documents, graphics, or photographs are printing	160
Best or maximum dpi print mode is selected	161
Printer driver is outdated	161
Computer does not meet system requirements	161
Printer is in ink-backup mode	161
11.14 If you continue to have problems	161
12 Optional accessories	162
12.1 Automatic Two-Sided Printing Accessory (duplexer)	162
12.1.1 Installing the duplexer	163
12.1.2 Enabling the duplexer	164
12.1.3 Printing a booklet automatically	164
Guidelines	165
Printing	165
12.1.4 Automatic two-sided printing problems	166
Paper jam occurs inside the Automatic Two-Sided Printing Accessory	166
Paper jam	166
Option for two-sided printing cannot be selected	167
Only one side of the page prints when the two-sided printing option is enabled	167
Binding margin is in the wrong place	167
Paper size changes when the two-sided printing option is selected	168
Colors look faded	168
12.1.5 Automatic Two-Sided Printing Accessory specifications	168
Dimensions when attached to printer	168
Skew (second side of printed page)	168
Media weight	168
Media sizes	168
12.2 250-Sheet Plain Paper Tray Accessory	169
12.2.1 Installing the 250-Sheet Plain Paper Tray Accessory	169
12.2.2 Loading the 250-Sheet Plain Paper Tray Accessory	170
Two parts	170
Setting the paper size	171
Loading paper	173
12.2.3 Printing a different first page with the 250-Sheet Plain Paper Tray Accessory	174
Guidelines	174
Load paper	174
Printing	174
12.2.4 250-Sheet Plain Paper Tray Accessory specifications	175
Dimensions	175
Weight	175
Media weight	176
Media sizes	176
12.3 Auto Two-Sided Print Accessory with Small Paper Tray	176
12.3.1 Installing the Auto Two-Sided Print Accessory with Small Paper Tray	177
12.3.2 Printing postcards	178
Guidelines	178
Preparing to print	178
Printing	179
12.3.3 Small photos	179
Guidelines	179
Preparing to print	180
Printing	180
12.3.4 Envelopes	181
Guidelines	181
Preparing to print	181
Printing	182
12.3.5 Problems with the Auto Two-Sided Print Accessory with Small Paper Tray	183
Paper jam	183
Option for two-sided printing cannot be selected	185
Paper size changes when the two-sided printing option is selected	185
Binding margin is in the wrong place	185
Only one side of the page prints when the two-sided printing option is enabled	185
Colors look faded	186
12.3.6 Auto Two-Sided Print Accessory with Small Paper Tray specifications	186
Dimensions when attached to printer	186
Duplexing specifications	186
Small paper tray specifications	186
13 Supplies	188
13.1 Paper	188
13.2 USB cables	188
13.3 Accessories	188
Automatic Two-Sided Printing Accessory	188
Auto Two-Sided Print Accessory with Small Paper Tray	188
250-Sheet Plain Paper Tray Accessory	188
14 Specifications	189
14.1 Printer specifications	189
14.2 Environmental statement	189
Reduction and elimination	189
Recycling	189
Energy consumption	190
14.3 Print cartridge recovery	190