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HP 8350 User Guide - Page 56

Wrong HP Smart Document Scan Software profile is used when a button is pressed (Windows), Slides - camera

UPC - 829160967080

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Chapter 10 Buttons do not work After each step, start a scan to see if the buttons are working. If the problem continues, proceed with the next step. ● A cable might be loose. Ensure that the USB cable, the accessory cable, and the power cable are securely connected. ● Turn off the scanner, wait 30 seconds, and then turn the scanner back on. ● Restart your computer. ● The buttons might be disabled. Windows users should try the following procedure: - Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list. - Open Properties, and then click the Events tab. From the Scanner events list, select Scan Document button press. - Ensure that the HP Scanning software option is selected. - Windows 98 and Windows 2000: Ensure that the Disable Device Events option is not selected. - Windows Me and Windows XP: Ensure the Take No Action option is not selected. An unexpected program opens when a customizable button is pressed Depending on the computer operating system and the HP scanning software installed on the computer, an unexpected program might open when a button is pressed. ● You expect to see either HP Solution Center or HP Smart Document Scan Software ● A non-HP scanning program opens when a button is pressed You expect to see either HP Solution Center or HP Smart Document Scan Software If you expected to see either HP Solution Center or HP Smart Document Scan Software, verify that the program that you want is installed on the computer: ● HP Solution Center: Click Start, point to Programs or All Programs, point to HP. You should see HP Solution Center. ● Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 8350, 8390, and then look for HP Smart Document Scan Software. If the program that you want is not installed, then use the appropriate HP scanning software CD to install the program. If the program that you want is installed, then use the HP Button Settings Utility to configure the buttons for the program. For more information, see Configure the scanner customizable buttons. A non-HP scanning program opens when a button is pressed If a non-HP scanning program opens when a button is pressed, follow these steps: 1. Do one of the following: - Windows XP: Click Start, and then click Control Panel. - Other Windows versions: Click Start, point to Settings, and then click Control Panel. 2. Click Scanners and Cameras. 54 HP Scanjet 8300 series

Section	Page
Contents	2
HP Scanjet 8300 series User Guide	4
Scanner hardware	4
Automatic document feeder (ADF)	4
Transparent materials adapter (TMA)	4
Scanner front panel buttons	5
Customizable button labels	5
Scanning software	5
Available scanning software	6
Windows	6
Macintosh	7
How to determine which software programs are installed on the computer	7
Windows	7
Macintosh	8
Where to get additional information	8
HP Scanjet 8300 series Setup and Support Guide	8
Windows users	9
HP Button Settings Utility help	9
Macintosh users	9
Accessibility	10
Button Disable Utility (WIndows)	10
How to use the scanner buttons	11
Customizable buttons	11
How to determine which software program is controlling the customizable buttons	11
Customizable button 1	13
Customizable button 2	14
Customizable button 3	15
Customizable button 4	16
Copy buttons	17
Scan Document To buttons	18
Cancel button	19
Button Settings button	19
Power Save button	19
How to start a scan	21
Scan from the scanner front panel buttons	21
Scan from the HP scanning software (Windows)	21
Scan from HP Smart Document Scan Software	21
Scan from HP Solution Center	21
Scan from the HP Photosmart Software	22
Scan from other software programs	22
Scan from the HP scanning software (Macintosh)	22
Scan from HP Device Manager	22
Scan using HP Scan Pro	22
Scan from HP Photosmart Studio	23
Scan from other software programs	23
How to scan documents	24
Scan with the automatic document feeder (ADF)	24
Choose acceptable paper for the ADF	24
Load originals in the ADF	24
Scan one-sided documents from the ADF	25
Scan two-sided documents from the ADF	25
Scan a document for editable text	26
Scan a document as an image	27
Scan a document to a PDF	28
How to scan pictures and film	30
Scan pictures	30
Scan a picture	30
Scan multiple pictures with one scan	30
Scan film	31
Scan positives (such as 35 mm slides)	31
Scan negatives	33
Other scanning functions	37
Make copies	37
Scan to a destination	39
Save a document or image to a drive or CD	40
Send a scan to an e-mail program	41
Change scan settings	42
Configure the scanner customizable buttons	43
Open the HP Button Settings Utility	43
Configure buttons tab	43
Configure the customizable buttons for document scanning	43
HP Smart Document Scan Software scan profiles	43
Assign a profile to a customizable button	44
Configure the customizable buttons for picture scanning	44
General info tab	44
Care and maintenance	46
Order maintenance and scanning supplies	46
Clean the scanner glass	46
Clean the transparent materials adapter (TMA)	47
Clean and maintain the automatic document feeder (ADF)	47
Use the cleaning cloth in the ADF	47
Clean the ADF window	47
Clean the feed-roller assembly manually	49
Maintain the ADF	50
Troubleshooting	51
Scanner initialization or hardware problems	51
Reset the scanner	51
Scanner has stopped working correctly	51
Check the cables	52
Scanner operation problems	52
Scanner will not turn on	53
Scanner lamp stays on	53
Scanner does not scan right away	53
Scanned image is fuzzy	53
Scanner is scanning items very slowly	53
The image is completely black or completely white	54
Scanned images are not straight	54
Vertical white stripes appear on the printed page	54
Scanner glass needs to be cleaned	54
Scanner does not perform a two-sided scan (Macintosh)	54
Scanner buttons are not working correctly	54
Buttons do not work	55
An unexpected program opens when a customizable button is pressed	55
You expect to see either HP Solution Center or HP Smart Document Scan Software	55
A non-HP scanning program opens when a button is pressed	55
Wrong HP Smart Document Scan Software profile is used when a button is pressed (Windows)	56
Slides, negatives, and TMA issues	56
HP image-scanning software is not installed on the computer (Windows)	56
HP image-scanning software is not installed on the computer (Mac)	56
Incorrect colors print, or the image is too light or dark	57
Dots or streaks appear in the scanned image	57
The scanned images are dark	57
The TMA does not work	57
No light or only dim light is visible in the TMA after selecting slides or negatives in the Scan dia ...	57
Automatic document feeder (ADF) problems	57
Paper jamming, skewing, misfeeds, or multiple-page feeds	58
Paper does not feed from the ADF	58
The bottom of the scanned image is cut off	58
The scanned images have streaks or scratches	58
An item loaded in the ADF jams repeatedly	59
Clear jams from the ADF	59
Clear a jam from the start of the paper path	59
Clear a jam at the end of the paper path	60
Remove a paper jam within the ADF	61
Replace the feed-roller assembly	62
Contact HP Support	62
Scanner error messages	63
Error 01	63
Error 02	63
Error 03	63
Error 04	63
Error 05	63
Error 06	64
Error 07	64
Error 08	64
Error 09	64
Error 10	64
Error 16	64
Error 17	65

Match case Limit results 1 per page

Buttons do not work

After each step, start a scan to see if the buttons are working. If the problem continues,

proceed with the next step.

●

A cable might be loose. Ensure that the USB cable, the accessory cable, and the

power cable are securely connected.

●

Turn off the scanner, wait 30 seconds, and then turn the scanner back on.

●

Restart your computer.

●

The buttons might be disabled. Windows users should try the following procedure:

–

Open

Control Panel

, select

Scanners and Cameras

, and then select your

scanner model from the list.

–

Open

Properties

, and then click the

Events

tab. From the

Scanner events

list,

select

Scan Document button press

–

Ensure that the

HP Scanning software

option is selected.

–

Windows 98 and Windows 2000: Ensure that the

Disable Device Events

option

is not selected.

–

Windows Me and Windows XP: Ensure the

Take No Action

option is not

selected.

An unexpected program opens when a customizable button is pressed

Depending on the computer operating system and the HP scanning software installed

on the computer, an unexpected program might open when a button is pressed.

●

You expect to see either HP Solution Center or HP Smart Document Scan Software

●

A non-HP scanning program opens when a button is pressed

You expect to see either HP Solution Center or HP Smart Document Scan Software

If you expected to see either HP Solution Center or HP Smart Document Scan Software,

verify that the program that you want is installed on the computer:

●

HP Solution Center: Click

Start

, point to

Programs

All Programs

, point to

You should see

HP Solution Center

●

Click

Start

, point to

Programs

All Programs

, point to

Scanjet

, point

8350, 8390

, and then look for

HP Smart Document Scan Software

If the program that you want is not installed, then use the appropriate HP scanning

software CD to install the program.

If the program that you want is installed, then use the HP Button Settings Utility to

configure the buttons for the program. For more information, see

Configure the scanner

customizable buttons

A non-HP scanning program opens when a button is pressed

If a non-HP scanning program opens when a button is pressed, follow these steps:

Do one of the following:

–

Windows XP: Click

Start

, and then click

Control Panel

–

Other Windows versions: Click

Start

, point to

Settings

, and then click

Control

Panel

Click

Scanners and Cameras

Chapter 10

HP Scanjet 8300 series