HP Bc1500 HP PC Session Allocation Manager (SAM) Administrator User Guide - Page 40

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HP SAM Administrator User Guide

Frequently Asked Questions

Question:

I got an error during blade service upgrade installation.

Answer:

Check to see if the event log is open. If so, you must close the log so the tool can

remove the old executable and upgrade to the new one.

Question:

How do I enable HP Sygate Security Agent on the Windows XP Embedded-based thin

client unit for the HP SAM client(s)?

Answer:

Go to HP Sygate Security Agent advance rules and create a new one for the HP SAM.

Add

IEXPLORE.EXE

and/or

hprdcw32.exe

to the

Application

tab. On the

Ports

and Protocol

tab, set protocol to

TCP

and enter

80,3389

on the remote port line if

you want both clients to work. Otherwise, make sure port 3389 is set for

IEXPLORE

.

You can set port 80 for the 32-bit Client or leave it alone (

all

). For advanced methods

such as an Altiris script, you can create the script similarly here or use the HP Sygate

Security Agent Policy Editor tool (download as a SoftPaq from the HP Web site).

Question:

I am unable to view the Japanese characters on the Web client.

Answer:

Check to make sure the Japanese fonts are installed on the client unit.

Question:

Can I administer the HP SAM server using another browser such as Opera and

Firefox?

Answer:

No, these browsers are not supported.

Question:

I restored my HP SAM database from tape backup after the HP SAM SQL server was

recovered from an unexpected failure. Is a synchronize operation enough to get all the

latest status for all computing resources?

Answer:

It depends on when the database backup was performed. There maybe some new

computing resources registered after the last backup was done. If so, those computing

resources do not exist in the backup data. The synchronize operation only works on

computing resources the system is aware of. If the status of those computing resources

was off-line, disconnected or on-line when the SQL server went down, then you must

find those computing resources and add them back to the HP SAM system. To do that,

stop and restart the blade service on those units. When in doubt, stop and restart the

blade service on all of the computing resources. This action has no impact to current

users active on the computing resources.

Question:

How can I change the HP SAM Web server http and/or https ports to some other value

beside the default 80 and 443?

Answer:

After changing desired value (TCP and/or SSL ports) in Internet Information Services

(IIS) Manager, you need to modify the

WEB.CONFIG

file located on the HP SAM

Web server in root of the HP SAM installation directory (usually

c:\Program

Files\Hewlett-Packard\SAM

). Use Notepad to edit the file. Modify the two lines

below:





To:

<add key="ClientServiceURL"

value="http://

YourSAMservername

:http

port

" />

Section	Page
Contents	3
Introduction	5
1.1 Overview	5
1.1.1 Key Features	5
1.1.2 How It Works (High Level Overview)	6
1.2 HP SAM Hardware and Software Requirements	7
1.2.1 HP SAM Web and SQL Server Requirements	7
1.2.1.1 HP SAM Web Server Hardware Requirements	7
1.2.1.2 HP SAM Web Server Software Requirements	7
1.2.1.3 HP SAM SQL Database Server Hardware Requirements	8
1.2.1.4 HP SAM SQL Database Server Software Requirements	8
1.2.2 HP SAM Blade Service Requirements	8
1.2.3 Client Access Device Requirements	8
1.2.3.1 Thin Client	8
1.2.3.2 Desktop or Notebook PC	9
1.2.4 Other Requirements	9
1.2.4.1 Create a Service Account	9
1.2.4.2 Obtain Administrative Rights	9
1.2.4.3 Change the Firewall	10
1.2.4.4 Active Directory	10
Installation	11
2.1 Install the HP SAM Web Server and SQL Software	11
2.1.1 Grant Users HP SAM Administrator Access	13
2.1.2 Configure HP SAM System Settings	13
2.2 Install and Validate the HP SAM Blade Service Software	13
2.2.1 Install the HP SAM Blade Service	13
2.2.2 Create the HP SAM Registration Service Configuration File	14
2.2.3 Start/Restart the HP SAM Registration Service	15
2.2.4 Test the HP SAM Blade Service	15
2.3 Install and Validate the HP SAM Client Software	16
2.3.1 Internet Explorer-Based Client	16
2.3.2 Windows XP Embedded-Based Client	17
2.3.3 Windows CE 5.0-Based Client	19
2.4 Deploy the HP SAM Blade Service to All HP SAM Blade PCs	19
2.5 Deploy HP SAM Client Software to All HP SAM Access Devices	20
Administration	21
3.1 Log-In	21
3.2 General Navigation and User Interface Design	21
3.2.1 Search Using Wildcards	21
3.2.2 Display More (or Fewer) Items Per Page	22
3.2.3 Move Columns	22
3.2.4 Sort Result List	22
3.2.5 Select More Than One Item	22
3.3 Managing the HP SAM Administrator Access List	22
3.3.1 Add Individual Users to the HP SAM Administrator Role	23
3.3.2 Adding Security Groups or Organization Units to the HP SAM Administrator Role	23
3.3.3 Remove Users From the HP SAM Administrator Role	24
3.4 HP SAM Administrator Console Tabs	24
3.4.1 Home Tab	24
3.4.2 Users and Roles Tab	24
3.4.2.1 Manage Roles	24
3.4.2.2 Manage HP SAM Users	25
3.4.2.3 Add New Users	26
3.4.3 Resources Tab	26
3.4.3.1 Show Resources	27
3.4.3.2 Auto Refresh Feature	27
3.4.3.3 View Details	27
3.4.3.4 Operations	28
3.4.4 Policies Tab	28
3.4.4.1 Create or Update a Policy	29
3.4.5 System Settings Tab	29
3.4.5.1 General	29
3.4.5.2 Active Directory	30
3.4.5.3 Automated Synchronization Scheduler	31
3.4.5.4 Automated Log Maintenance Scheduler	31
3.4.5.5 Licensing	32
3.4.6 Reports Tab	32
3.4.6.1 Resource Capacity Consumption Report	32
3.4.6.2 Resource Capacity Consumption Trend Report	33
3.4.6.3 Resource Utilization Report	34
3.4.7 Log Tab	35
Firewall Rules	37
Frequently Asked Questions	39
Blade Service Error Codes	43

HP Bc1500 HP PC Session Allocation Manager (SAM) Administrator User Guide - Page 40

Application, Ports, and Protocol, IEXPLORE, WEB.CONFIG, c:\Program, Files\Hewlett-Packard\SAM

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