HP Bc1500 HP PC Session Allocation Manager (SAM) Administrator User Guide - Page 43

HP SAM Administrator User Guide

www.hp.com

C-1

C

Blade Service Error Codes

The following is a list of possible errors which the blade service writes to the event log file on the

blade PC. If you encountered critical issue on the blade, note the error code and communicate it

to the support team.

BC0001—Internal error accessing WMI. Contact your HP SAM support team.

BC0002—Internal error accessing WMI. Contact your HP SAM support team.

BC0003—Internal error failed to spawn threads, usually due to low memory. Close other

applications or increase memory.

BC0005—Internal error. Contact your HP SAM support team.

BC0006—Internal error, usually due to low memory problems. Close other applications or

increase memory.

BC0007—Update thread failed to spawn. Internal error, possibly due to low memory conditions.

Close other applications or increase memory.

BC0008—Failed to start service (OpenSCManager() error). Make sure the service is running

under the local system account with sufficient permission to start/stop the service.

BC0009—Failed to start service (OpenService() error) Make sure the service is running under

the local system account with sufficient permission to start/stop the service.

BC0010—Failed to start service (StartService() error). Make sure the service is running under

the local system account with sufficient permission to start/stop the service.

BC0011—Failed to start service (status check error). Make sure the service is running under the

local system account with sufficient permission to start/stop the service.

BC0012—Internal error setting up service. Make sure the service is running under the local

system account with sufficient permission to start/stop the service.

BC0013—Service configuration file (tattoo) was not found. See the blade service installation

section above for the list folder where the CFG file must be stored and that the service has read

access to it.

BC0014—Could not find the Gateway section in the configuration file. See the blade service

installation section above on how to create the correct CFG file contents.

BC0015—Internal program error. Contact your HP SAM support team.




BC0020—Memory allocation error. Close other applications or increase memory.



BC0023—Internal error. Contact your HP SAM support team.

Section	Page
Contents	3
Introduction	5
1.1 Overview	5
1.1.1 Key Features	5
1.1.2 How It Works (High Level Overview)	6
1.2 HP SAM Hardware and Software Requirements	7
1.2.1 HP SAM Web and SQL Server Requirements	7
1.2.1.1 HP SAM Web Server Hardware Requirements	7
1.2.1.2 HP SAM Web Server Software Requirements	7
1.2.1.3 HP SAM SQL Database Server Hardware Requirements	8
1.2.1.4 HP SAM SQL Database Server Software Requirements	8
1.2.2 HP SAM Blade Service Requirements	8
1.2.3 Client Access Device Requirements	8
1.2.3.1 Thin Client	8
1.2.3.2 Desktop or Notebook PC	9
1.2.4 Other Requirements	9
1.2.4.1 Create a Service Account	9
1.2.4.2 Obtain Administrative Rights	9
1.2.4.3 Change the Firewall	10
1.2.4.4 Active Directory	10
Installation	11
2.1 Install the HP SAM Web Server and SQL Software	11
2.1.1 Grant Users HP SAM Administrator Access	13
2.1.2 Configure HP SAM System Settings	13
2.2 Install and Validate the HP SAM Blade Service Software	13
2.2.1 Install the HP SAM Blade Service	13
2.2.2 Create the HP SAM Registration Service Configuration File	14
2.2.3 Start/Restart the HP SAM Registration Service	15
2.2.4 Test the HP SAM Blade Service	15
2.3 Install and Validate the HP SAM Client Software	16
2.3.1 Internet Explorer-Based Client	16
2.3.2 Windows XP Embedded-Based Client	17
2.3.3 Windows CE 5.0-Based Client	19
2.4 Deploy the HP SAM Blade Service to All HP SAM Blade PCs	19
2.5 Deploy HP SAM Client Software to All HP SAM Access Devices	20
Administration	21
3.1 Log-In	21
3.2 General Navigation and User Interface Design	21
3.2.1 Search Using Wildcards	21
3.2.2 Display More (or Fewer) Items Per Page	22
3.2.3 Move Columns	22
3.2.4 Sort Result List	22
3.2.5 Select More Than One Item	22
3.3 Managing the HP SAM Administrator Access List	22
3.3.1 Add Individual Users to the HP SAM Administrator Role	23
3.3.2 Adding Security Groups or Organization Units to the HP SAM Administrator Role	23
3.3.3 Remove Users From the HP SAM Administrator Role	24
3.4 HP SAM Administrator Console Tabs	24
3.4.1 Home Tab	24
3.4.2 Users and Roles Tab	24
3.4.2.1 Manage Roles	24
3.4.2.2 Manage HP SAM Users	25
3.4.2.3 Add New Users	26
3.4.3 Resources Tab	26
3.4.3.1 Show Resources	27
3.4.3.2 Auto Refresh Feature	27
3.4.3.3 View Details	27
3.4.3.4 Operations	28
3.4.4 Policies Tab	28
3.4.4.1 Create or Update a Policy	29
3.4.5 System Settings Tab	29
3.4.5.1 General	29
3.4.5.2 Active Directory	30
3.4.5.3 Automated Synchronization Scheduler	31
3.4.5.4 Automated Log Maintenance Scheduler	31
3.4.5.5 Licensing	32
3.4.6 Reports Tab	32
3.4.6.1 Resource Capacity Consumption Report	32
3.4.6.2 Resource Capacity Consumption Trend Report	33
3.4.6.3 Resource Utilization Report	34
3.4.7 Log Tab	35
Firewall Rules	37
Frequently Asked Questions	39
Blade Service Error Codes	43

HP Bc1500 HP PC Session Allocation Manager (SAM) Administrator User Guide - Page 43

Blade Service Error Codes

Page 43 highlights