HP Bc1500 HP PC Session Allocation Manager (SAM) Administrator User Guide - Page 44

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HP SAM Administrator User Guide

Blade Service Error Codes

BC0024—Internal error. Contact your HP SAM support team.


BC0026—Error communicating with the Terminal Services subsystem. Contact your HP SAM

support team.

BC0028—Failed to set up UDP server port. Check if another program is already using the same

UPD port (usually port 47777 by default).

BC0029—Failed to receive UDP data from network (recvfrom() failed). Check your network

and/or firewall settings.

BC0030—Failed to acknowledge SYNC request from server. This may cause the machine to be

marked offline during a sync. Check your network and/or firewall settings.

BC0032—Failed to acknowledge PRECONNECT request from server. This may cause the

machine to be skipped during allocation. Check your network and/or firewall settings.

BC0035—No gateway/Web server defined. See the blade service installation section above on

how to create the correct CFG file contents.

BC0036—Failed to connect to gateway/Web server. Check the blade service installation section

above on how to create the correct CFG file contents. Make sure the server name is correct and it

is reachable by using that name.

BC0037—Failed to connect to gateway/Web server. Check the blade service installation section

above on how to create the correct CFG file contents. Make sure the server name is correct and it

is reachable by using that name.

BC0038—Japanese support requested, but the dsvc0411.dll which provides the Japanese support

is not there. Reinstall.


BC0040—Internal error accessing WMI. Contact your HP SAM support team.

BC0041—Internal error—failed to connect to WMI. Contact your HP SAM support team.


BC0043—Failed to read Win32_SystemEnclosure WMI class. Contact your HP SAM support

team.

BC0044—Failed to read Win32_ComputerSystem WMI class. Contact your HP SAM support

team.

BC0045—Failed to read Win32_BaseBoard WMI class. Contact your HP SAM support team.

BC0046—Failed to read Win32_NetworkAdapterConfiguration WMI class. Contact your HP

SAM support team.

BC0047—Failed to read Win32_NetworkAdapterConfiguration WMI class. Contact your HP

SAM support team.

BC0048—Failed to query a specific WMI property. Contact your HP SAM support team.

BC0049—Failed to register a WMI event. Contact your HP SAM support team.

BC0050—Problem accessing WMI, possibly related to missing QFE documented in MS KB

828653.

BC0100—

Failed to setup timer

. Internal error, possibly due to low memory conditions. Close

other applications or increase memory.

Section	Page
Contents	3
Introduction	5
1.1 Overview	5
1.1.1 Key Features	5
1.1.2 How It Works (High Level Overview)	6
1.2 HP SAM Hardware and Software Requirements	7
1.2.1 HP SAM Web and SQL Server Requirements	7
1.2.1.1 HP SAM Web Server Hardware Requirements	7
1.2.1.2 HP SAM Web Server Software Requirements	7
1.2.1.3 HP SAM SQL Database Server Hardware Requirements	8
1.2.1.4 HP SAM SQL Database Server Software Requirements	8
1.2.2 HP SAM Blade Service Requirements	8
1.2.3 Client Access Device Requirements	8
1.2.3.1 Thin Client	8
1.2.3.2 Desktop or Notebook PC	9
1.2.4 Other Requirements	9
1.2.4.1 Create a Service Account	9
1.2.4.2 Obtain Administrative Rights	9
1.2.4.3 Change the Firewall	10
1.2.4.4 Active Directory	10
Installation	11
2.1 Install the HP SAM Web Server and SQL Software	11
2.1.1 Grant Users HP SAM Administrator Access	13
2.1.2 Configure HP SAM System Settings	13
2.2 Install and Validate the HP SAM Blade Service Software	13
2.2.1 Install the HP SAM Blade Service	13
2.2.2 Create the HP SAM Registration Service Configuration File	14
2.2.3 Start/Restart the HP SAM Registration Service	15
2.2.4 Test the HP SAM Blade Service	15
2.3 Install and Validate the HP SAM Client Software	16
2.3.1 Internet Explorer-Based Client	16
2.3.2 Windows XP Embedded-Based Client	17
2.3.3 Windows CE 5.0-Based Client	19
2.4 Deploy the HP SAM Blade Service to All HP SAM Blade PCs	19
2.5 Deploy HP SAM Client Software to All HP SAM Access Devices	20
Administration	21
3.1 Log-In	21
3.2 General Navigation and User Interface Design	21
3.2.1 Search Using Wildcards	21
3.2.2 Display More (or Fewer) Items Per Page	22
3.2.3 Move Columns	22
3.2.4 Sort Result List	22
3.2.5 Select More Than One Item	22
3.3 Managing the HP SAM Administrator Access List	22
3.3.1 Add Individual Users to the HP SAM Administrator Role	23
3.3.2 Adding Security Groups or Organization Units to the HP SAM Administrator Role	23
3.3.3 Remove Users From the HP SAM Administrator Role	24
3.4 HP SAM Administrator Console Tabs	24
3.4.1 Home Tab	24
3.4.2 Users and Roles Tab	24
3.4.2.1 Manage Roles	24
3.4.2.2 Manage HP SAM Users	25
3.4.2.3 Add New Users	26
3.4.3 Resources Tab	26
3.4.3.1 Show Resources	27
3.4.3.2 Auto Refresh Feature	27
3.4.3.3 View Details	27
3.4.3.4 Operations	28
3.4.4 Policies Tab	28
3.4.4.1 Create or Update a Policy	29
3.4.5 System Settings Tab	29
3.4.5.1 General	29
3.4.5.2 Active Directory	30
3.4.5.3 Automated Synchronization Scheduler	31
3.4.5.4 Automated Log Maintenance Scheduler	31
3.4.5.5 Licensing	32
3.4.6 Reports Tab	32
3.4.6.1 Resource Capacity Consumption Report	32
3.4.6.2 Resource Capacity Consumption Trend Report	33
3.4.6.3 Resource Utilization Report	34
3.4.7 Log Tab	35
Firewall Rules	37
Frequently Asked Questions	39
Blade Service Error Codes	43

HP Bc1500 HP PC Session Allocation Manager (SAM) Administrator User Guide - Page 44

BC0043-Failed to read Win32_SystemEnclosure WMI class. Contact your HP SAM support

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