HP BladeSystem bc2500 Setup and Installation Guide HP BladeSystem bc2000 and b
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- HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 1
Setup and Installation Guide HP BladeSystem bc2000 and bc2500 Blade PC and PC Blade Enclosure - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 2
guide provides step-by-step instructions for installation, and reference information for operation, troubleshooting, and future upgrades for HP PC BladeSystem PC Blade consent of Hewlett-Packard Company. HP BladeSystem bc2000 and bc2500 Blade PC and PC Blade Enclosure Second Edition (September 2007) - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 3
About This Book This guide provides step-by-step instructions for installation, and reference information for operation, troubleshooting, and future upgrades for HP PC BladeSystem PC Blade technology, which is included in the Consolidated Client Infrastructure (CCI) solution. WARNING! Text set off - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 4
iv About This Book ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 5
Technical Support ...3 HP Web Site ...3 2 HP PC BladeSystem PC Blade Technology Hardware Features ...4 HP PC Blade Enclosure Standard Features 4 Interconnect Switch 5 Integrated Administrator 5 Redundant Power 5 Redundant Cooling 5 System Health LEDs 6 HP BladeSystem bc2000 and bc2500 Blade PC - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 6
15 Blade PCs ...15 Interconnect Switch ...15 Optional Installation Service ...16 4 Installing and Cabling the HP PC BladeSystem PC Blade Enclosure Measuring with the Rack Template ...17 Installing the Rack Rails ...19 Installing the Enclosure into the Rack 21 Cabling the HP PC BladeSystem PC Blade - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 7
does not start ...63 Enclosure diagnostic steps ...64 When the Blade PC Does Not Start 70 Blade PC Diagnostic Steps ...71 Problems After Initial Boot ...76 Remote Troubleshooting ...77 Opening a Remote Console Session to a Blade PC 77 Web-Based Interface 77 Command Line Interface 77 Accessing - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 8
82 Fan Health LEDs ...83 Blade PC and USB 1.1 Diagnostic Adapter LEDs 84 Switches ...86 Front Panel ...86 Rear Panel ...86 CMOS ...87 Appendix F Specifications Blade Enclosure ...88 Blade PC ...89 Hot-Plug Power Supply ...90 Appendix G Blade PC Battery PC Battery Replacement ...91 Index ...93 - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 9
1 About this guide This guide provides step-by-step instructions for installation, and reference information for operation, troubleshooting, and future upgrades for the HP PC BladeSystem PC Blade technology, which is included in the Consolidated Client Infrastructure (CCI) solution. NOTE: The cross- - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 10
This guide is for the person who installs, administers, and troubleshoots HP PC BladeSystem PC Blade technology. HP assumes you are qualified in the servicing of local occupational health and safety requirements and guidelines for manual material handling. 2 Chapter 1 About this guide ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 11
Servers Troubleshooting Guide ● Product Service Card ● HP PC BL Enclosure Interconnect Switch User Guide ● QuickSpecs Getting help If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations. Technical Support For - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 12
for up to 20 blade PCs. ● Interconnect Tray supporting an Interconnect Switch (standard configuration). ● Integrated Administrator for local and remote management and monitoring. ● Redundant power. ● Redundant cooling. ● System health LEDs. 4 Chapter 2 HP PC BladeSystem PC Blade Technology ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 13
(SSL) Web access ● Virtual power and Unit Identification (UID) buttons ● Access to any blade PC's Computer Setup (F10) Utility ● Support for command line scripting Redundant Power The HP PC Blade Enclosure includes two 600-W redundant hot-plug power supplies ● 1 + 1 redundancy ● Integrated hot-plug - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 14
LED HP BladeSystem bc2000 and bc2500 Blade PC Features The blade PC is simple to install, deploy, and service. A blade PC that requires out-of-the-rack upgrades, service, or maintenance can be easily replaced by another blade PC. The following figure shows a blade PC. A blade PC supports processor - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 15
core AMD Athlon 64 2100+ with 512KB cache. bc2500 models ship with a dual core AMD Athlon 64 X2 3000+ with 512KB cache per core. CAUTION: The processor heatsink assembly is integrated into the system board and cannot be removed. Memory The blade PC supports the following memory features: ● DDR-2 667 - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 16
Video The bc2000/bc2500 blade PC utilizes the AMD M690T support (first NIC only) ● Auto-negotiation of 10/100-Mbps link speeds ● Full-duplex Ethernet support ● Teaming for network fault tolerance or load balancing (also known as port bonding or trunking) 8 Chapter 2 HP PC BladeSystem PC Blade - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 17
boot order. ● HP Rapid Deployment Pack HP Rapid Deployment Pack features include: ◦ A graphical deployment console which provides intuitive drag-and-drop events, such as scripts and images, to deploy the operating systems and applications on any combination of blade PCs installed in the enclosures - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 18
the firmware (BIOS) from a remote location. ● HP PC Blade Switch The interconnect switch aggregates the forty 10/100 Ethernet blade PC network connections and one 10/100 Ethernet interface for see Deployment and Management on page 35. 10 Chapter 2 HP PC BladeSystem PC Blade Technology ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 19
Network Time Protocol. More detailed information and alternative ways of configuring NTP can be found in the HP BladeSystem PC Blade Enclosure Integrated Administrator for HP RCS guide. By default, the Integrated Administrator is configured to look for Network Time Protocol (NTP) servers using DHCP - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 20
availability from your HP PC BladeSystem PC Blade technology, be sure that your operating environment meets the required specifications for the following: ● Floor strength ● Space ● Power ● Electrical grounding ● Temperature ● Airflow Rack Warnings and Cautions Before installing your rack, observe - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 21
troubleshooting, or the system should be installed in a controlled access location where only qualified personnel have access to the system. WARNING! To reduce the risk of electrical shock or damage to the equipment: Only enter or perform service on specific parts of the HP PC BladeSystem PC Blade - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 22
infrastructure. Blade PCs have a PXE-enabled NIC (the first NIC only) and support bootable USB optical and USB diskette drives (attached via the diagnostic adapter). Shipping Contents NOTE: All of the rack-mounting hardware necessary for installing the HP PC Blade Enclosure into an HP, Compaq - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 23
, Compaq-branded, and third-party racks) that ships with the HP PC Blade Enclosure. CAUTION: Do not ship the blade PCs and enclosure while inside the rack without first installing the HP PC Blade Enclosure Shipping Bracket (part number PH555A). Failure to use the shipping bracket may cause damage to - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 24
Optional Installation Service You may choose to have HP install your HP CCI solution. This method helps ensure top performance from the start and is especially valuable for business-critical environments. Contact your HP account representative to obtain more detailed information and pricing. 16 - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 25
down the HP PC BladeSystem PC Blade Enclosure ● Installing a blade PC ● Removing a blade PC ● Installing additional memory ● Attaching the diagnostic adapter Measuring with the Rack Template Using the rack template, identify the proper holes for inserting the tabs on the vertical rack supports. Use - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 26
hole pattern on the rack template with the holes in the rack supports. 2. Starting at the top of the last item installed, secure the rack template against the front of the rack by sliding to the back of the rack. 18 Chapter 4 Installing and Cabling the HP PC BladeSystem PC Blade Enclosure ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 27
for the back of the rack. NOTE: Store the rack template for future use. Installing the Rack Rails 1. Measure the depth of your rack. 2. Be sure that the of the rack using the numbers on the rack rail as a guide (3). The depth of an HP branded rack (29 inches) is clearly indicated on the rack rails. - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 28
rails must be installed as tightly as possible. Failure to obtain a correct fit may result in damage to equipment. Once the right rack rail is properly installed, install the left rack rail using the same procedure. 20 Chapter 4 Installing and Cabling the HP PC BladeSystem PC Blade Enclosure ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 29
Installing the Enclosure into the Rack The enclosure ships with two different sizes of thumbscrews: ● Size 10-32 thumbscrews with white hexagonal washers, which are compatible with Compaq- branded racks and some HP and third-party racks ● Size M6 thumbscrews with black hexagonal washers, which are - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 30
person must assist with aligning the enclosure with the rails while the other two people support the weight of the enclosure. CAUTION: Do not remove the enclosure from the rack the enclosure fully into the rack (1). 22 Chapter 4 Installing and Cabling the HP PC BladeSystem PC Blade Enclosure ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 31
to secure the enclosure in the rack (2). Cabling the HP PC BladeSystem PC Blade Enclosure An HP PC BladeSystem PC Blade Enclosure requires no internal cabling. External cabling is achieved through the interconnect switch installed in your solution. The procedure for cabling an enclosure consists - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 32
unless the device is listed as a supported device on the Quickspecs. Connecting an unsupported external device to the enclosure link (RJ-45) connectors may damage your external device or the PC Blade Switch itself. To cable a HP PC Blade Enclosure already installed in a rack: 1. For accessing and - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 33
the cables so they do not block or restrict airflow from any of the fan openings. 5. Repeat steps 1 through 4 for each blade PC enclosure you have installed. Null-Modem Cable If you are cabling a serial device such as a laptop computer to the console connector on the Integrated Administrator, be - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 34
Store the blade PC blank for future use. NOTE: Before installing blade PCs for the first time, define your hardware configuration and deployment process. For more information see Deployment and Management on page 35. 26 Chapter 4 Installing and Cabling the HP PC BladeSystem PC Blade Enclosure ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 35
Install the blade PC: a. Align the blade PC with the blade PC bay on the enclosure and slide the blade PC partially into the enclosure. b. Press the release latch (1) on the blade PC. c. Pull down the ejector lever (2). CAUTION: The blade PC is keyed to fit only one way in the bay. If the blade PC - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 36
. To perform an emergency shut down of a blade PC, press and hold the blade power button for four seconds. CAUTION: Performing an emergency shutdown on a blade PC may result in the loss of any unsaved data. 28 Chapter 4 Installing and Cabling the HP PC BladeSystem PC Blade Enclosure ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 37
enclosure power button for four seconds. CAUTION: Performing an emergency shutdown on the enclosure may result in the loss of any unsaved data on all blade PCs. Removing a Blade PC To remove a blade PC: 1. Press the release latch (1). 2. Pull down the ejector lever (2). 3. Remove the - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 38
blade PCs support the following memory features: ● Unbuffered SODIMM DDR-2 667 (PC5300) memory For more information, refer to QuickSpecs located on the HP Web site: http://www.hp.com. ● 1-GB system memory expandable to 4-GB ● Two SODIMM slots To install SODIMMs on a blade PC: 1. Power down the blade - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 39
b. Remove the SODIMM from the blade PC (2). 6. Install SODIMM 1: a. Match the notch on the SODIMM with the tab on the SODIMM socket and insert the SODIMM into the socket at a slight angle (1). b. Press - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 40
the diagnostic connector on the blade PC (1). 3. Tighten the thumbscrews securing the diagnostic adapter in place (2). Use the following figure and table to identify connectors on the USB 2.0 diagnostic adapter. 32 Chapter 4 Installing and Cabling the HP PC BladeSystem PC Blade Enclosure ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 41
Item (1) (2) (3) (4) (5) (6) Description PS/2 Mouse connector PS/2 Keyboard connector Serial connector Video connector USB 2.0 #1 USB 2.0 #2 Use the following figure and table to identify connectors on the USB 1.1 diagnostic adapter. Item (1) (2) (3) Description PS/2 Mouse connector USB 1.1 #2 - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 42
(4) PS/2 Keyboard connector (5) USB 1.1 #1 (6) Video connector 34 Chapter 4 Installing and Cabling the HP PC BladeSystem PC Blade Enclosure ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 43
utilities supported by HP PC BladeSystem PC Blade technology. ◦ Supported operating systems ◦ Computer Setup (F10) Utility ◦ Flashbin Utility ◦ Remote ROM Flash ◦ HP PC Blade Enclosure Integrated Administrator ◦ HP Systems Insight Manager ◦ HP PC Blade Switch management tools and utilities Blade PC - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 44
instructions on how to attach the diagnostic adapter, see Installing and Cabling the HP PC BladeSystem PC Blade Enclosure on page 17. NOTE: You can hot-plug peripherals using the diagnostic adapter if they support hot-plug capability. Blade PC Features and Supported Software Configuring your blade - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 45
Blade PC configuration information can also be managed remotely using System Software Manager (SSM). For more information, refer to the following Web site: http://www.hp.com/go/ssm. NOTE: Support for Computer Setup options varies depending on the hardware configuration. Table 5-1 Computer Setup ( - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 46
exits Computer Setup. Computer Setup-Storage Menu NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-3 Computer Setup-Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 47
DMA Data Transfers Allows you to control how BIOS disk I/O requests are serviced. When Enable is selected, the BIOS will service ATA disk read and write requests with DMA data transfers. When Disable as drive C (if any devices are attached). ENWW Blade PC Features and Supported Software 39 - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 48
: Support for Service Boot Enables/disables the computer's ability to boot from an operating system installed on a network server. System IDs Allows you to set: ● Asset tag (18-byte identifier) and ownership tag (80-byte identifier displayed during POST). See the Desktop Management Guide - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 49
prompt (enable/disable or hidden/displayed). Enabling this feature will display the text F12 = Network Service Boot during POST. Disabling this feature prevents the text from being displayed. However, pressing F12 the time of day the BIOS powers on. ENWW Blade PC Features and Supported Software 41 - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 50
Table 5-6 Computer Setup-Advanced (for advanced users) (continued) PCI Devices ● Lists currently installed PCI devices and their IRQ settings. ● Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings have no effect - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 51
and Flashbin utility are available at: www.hp.com. 2. Power down the blade PC. For more information, see Powering Down a Blade PC on page 28. 3. Remove the blade PC. For more information, see Removing a Blade PC on page 29. 4. Install the blade PC in the enclosure. 5. Attach the diagnostic adapter - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 52
HP PC Blade Enclosure Integrated Administrator The HP PC Blade Enclosure Integrated Administrator is a centralized management and monitoring system for the HP PC Blade Enclosure and blade PCs (SSL) (Web interface) ◦ Customer installable SSL certificates 44 Chapter 5 Deployment and Management ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 53
levels of user access to groups For more information, including instructions on flashing the Integrated Administrator ROM, refer to the HP PC Blade Enclosure Integrated Administrator User Guide on the Documentation CD that ships with your enclosure. ENWW Blade PC Features and Supported Software 45 - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 54
. The system parameters that are monitored describe the status of all key blade PC and enclosure components. By being able to view the events that occur to these components, you can take immediate action. Use the instructions in the following section to view and print the event list from within - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 55
browser File/Print. HP BladeSystem PC Blade Switch Management Tools and Utilities The HP PC Blade interconnect switch offers Supported interfaces include: ● HTTP-based using Web browser ◦ Full-featured management interface ◦ Supported on all common Web browsers ENWW Blade PC Features and Supported - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 56
and Telnet access ◦ Full-featured management interface ◦ Access locally via the Integrated Administrator console connector or remotely via Telnet ● SNMP agent support for interconnect switch management, configuration, and monitoring using generic SNMP ◦ SNMP V1-V3 (RFC 1157) and RMON V1 (RFC 1757 - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 57
is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 58
in a particular installation. If this equipment does cause harmful interference to radio or ● Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 ● 1-800-HP-INVENT (1-800-474-6836) (For continuous quality improvement, calls may be recorded or monitored.) For questions - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 59
Canadian Notice (Avis Canadien) Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B Equipment - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 60
Japanese Notice Korean Notice Class A Equipment Class B Equipment Taiwanese Notice Laser Compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 61
procedures other than those specified herein or in the laser product's installation guide may result in hazardous radiation exposure. To reduce the risk of laser device other than those specified herein. Allow only HP Authorized Service technicians to repair the unit. Battery Replacement Notice Your - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 62
Chinese Restriction of Hazardous Substances (RoHS) The Table of Toxic and Hazardous Substances/Elements and their Content as required by China's Management Methods for Controlling Pollution by Electronic Information Products 54 Appendix A Regulatory Compliance Notices ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 63
for certain categories of electronic products offered for sale after July 1, 2006. To view the JIS C 0950 material declaration for this product, visit http://www.hp.com/go/jisc0950. ENWW Japanese Restriction of Hazardous Substances (RoHS) 55 - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 64
grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: ● Use a wrist strap connected by a ground or dissipating floor mats. ● Use conductive field service tools. ● Use a portable field service kit with a folding static-dissipating work mat. - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 65
numeric codes and text messages specific to blade PCs. For information about troubleshooting, see Troubleshooting on page 62. NOTE: Attempt the properly installed. ● Verify that the proper type of SODIMM is installed. ● Reseat the SODIMM(s). ● Replace the SODIMM(s). ● Replace the blade PC. An - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 66
off. ● Use a different keyboard that is known to work properly. ● Replace the blade PC. Hard drive is about to ● Run Drive Protection System if applicable. fail. ● Apply firmware patch (www.hp.com/ support). ● Back up contents and replace the hard drive. Hard drive has failed. ● Run IDE Self - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 67
blade PC. Clear CMOS Replace the blade PC. Clear CMOS. ● Replace the blade PC. Potential enclosure or ● Swap the blade PC to a different bay in the blade PC issue. enclosure and retest. ● Put the blade PC into a different enclosure. If the blade PC works in a different enclosure, troubleshoot - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 68
ok. If LED not green, troubleshoot the enclosure. For troubleshooting information, see Troubleshooting on page 62. ● If the enclosure health LED is green, check heatsink installation and operating ambient. Make sure every enclosure slot is filled with a blank or a blade PC. Re-flash the BMC firmware - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 69
blade PC works in a different enclosure, troubleshoot the original enclosure. For troubleshooting information, see Troubleshooting on page 62. ● Replace the blade. Previous POST under Informational message only. Recovery BIOS. POST under Recovery ● BIOS image. ● Re-flash the BIOS. If the problem - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 70
enclosure does not start after you have performed initial troubleshooting procedures, use the tables in this section to identify possible reasons for the problem and possible solutions. ● When the blade PC does not start You are provided with initial instructions on what to try and where to go for - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 71
does not start This section provides systematic instructions on what to try and where to go for help for the most common problems encountered during initial startup of the HP PC Blade Enclosure. If you are having specific blade PC trouble, see theWhen the Blade PC Does Not Start on page 70 section - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 72
for the problem, options HP or your authorized service provider for parts and service. If no, see Table D-8 Is the Fan Health LED Green? on page 69 CAUTION: Pressing the enclosure power button while the enclosure is running shuts down the enclosure and all blade PCs. 64 Appendix D Troubleshooting - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 73
fan cage in the rear of the enclosure. Caution: Pressing the enclosure power button while the enclosure is running shuts down the enclosure and all blade PCs. Be sure that the pins on the power supplies are not damaged. Be sure that the power supplies are fully seated in the power supply - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 74
for parts and service. Yes. If the fault LEDs on both power supplies are off, return to Table D-1 Enclosure diagnostic steps on page 64. CAUTION: Pressing the enclosure power button while the enclosure is running shuts down the enclosure and all blade PCs. 66 Appendix D Troubleshooting ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 75
enclosure power button while the enclosure is running shuts down the enclosure and all blade PCs. Yes, it is green. If the enclosure power LED is green, return wall assembly is not functioning properly. Contact HP or your authorized service provider for parts and service. Yes, it is amber. A - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 76
may be damaged. If these steps do not solve the problem, contact HP or your authorized service provider for assistance. Yes. Video is available for diagnosis. Health LED Green? on page 69 Contact HP or your authorized service provider for parts and service. 68 Appendix D Troubleshooting ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 77
the HP PC BladeSystem PC Blade Enclosure on page 17. Be sure that the Integrated Administrator console connector or the Integrated Administrator management connector is securely seated. Refer to the HP PC Blade Enclosure Integrated Administrator User Guide for further troubleshooting information - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 78
Not Start This section provides systematic instructions on what to try and where to go for help for the most common problems encountered during initial Power On Self-Test (POST) of a blade PC. The blade PC must first complete this test each time you power up, before it can load the operating system - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 79
PC comes on and turns green, the problem lies with the original bay. ● If the power LED on the blade PC does not come on, try placing a different blade PC in the original bay. If the power LED on the new blade PC comes on, the old blade PC may have failed. ● Contact HP or your authorized service - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 80
(bc2500 only) ● Ensure the enclosure health LED is green and health status is ok. If LED not green, troubleshoot the enclosure. ● If the enclosure health LED is green, check heatsink installation and operating ambient. Make sure every enclosure slot is filled with a blank or a blade PC. No - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 81
power supply has failed. Move the blade PC to a different bay to see if the blade PC functions properly. If this corrects the problem, there is a problem with the enclosure backplane. Contact HP or your authorized service provider for replacement parts and service. System board (hot swap circuitry - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 82
Displaying Information When Connected to the Blade PC Through the Diagnostic Adapter? on page 74. Table D-13 Is the Monitor Displaying Information When Connected to the Blade PC Through the Diagnostic Adapter? Answer Possible Reasons Possible Solutions 74 Appendix D Troubleshooting ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 83
the thumbscrews to secure the diagnostic adapter to the blade PC. Nonvolatile RAM (CMOS) may be corrupted. Clear CMOS. See CMOS on page 87 for instructions on clearing CMOS. The system ROM may be corrupted. Contact HP or your authorized service provider for assistance. Video is available for - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 84
as an inability to load your operating system. Use Table D-14 to troubleshoot blade PC installation problems that occur after the initial boot. Table D-14 Problems After Initial Boot Problem Possible Cause You cannot install the operating system. You cannot access the network. You cannot access - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 85
of managing blade PCs that can be helpful for troubleshooting: ● Opening a remote console session to a blade PC ● Accessing Computer Setup (F10) Utility of a blade PC ● Reviewing the activity of a blade PC ● Powering off a blade PC Opening a Remote Console Session to a Blade PC NOTE: Enclosure - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 86
the blade PC by typing the following commands sequentially: REBOOT BAY Yes 2. Connect to the blade PC by observing its bay number and typing: CONNECT BAY 3. When prompted to press F10 for the Computer Setup (F10) Utility, press Esc then 0. 78 Appendix D Troubleshooting - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 87
. Web-Based Interface To reboot or power off the blade PC using the Web-based user interface: 1. Click the Bays tab. 2. Click Bay List in the left panel. 3. Click the blade PC you wish to reboot or power off. 4. Click Virtual Buttons at the bottom of the screen. ENWW Remote Troubleshooting 79 - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 88
HDD ] } To power off the blade PC (immediately or otherwise) using the command line interface, type: POWEROFF BAY } {FORCE} NOTE: If the FORCE argument is invoked, the blade PC powers down immediately and could lose data or become unstable. 80 Appendix D Troubleshooting ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 89
Use the following figure and table to determine the location and function of the enclosure status LEDs on the front panel of the HP PC Blade Enclosure. Table E-1 Enclosure Front Panel LEDs Item LED Status (1) Enclosure unit ID (UID) Off = Blue = (2) Enclosure health Off= Green = ENWW - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 90
Switch HP BladeSystem PC Blade Switch LEDs provide the following information: ● Interconnect switch health ● Connector speed ● Link/activity Use the following figure and table to determine the location and function of the LEDs on the rear panel when the interconnect switch is installed. Table - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 91
Table E-2 Rear Panel LEDs with Interconnect Switch (continued) Amber = No AC power or over-voltage or over-temperature Blinking amber = Current limit (3) Enclosure power Off= No power to enclosure Amber = Enclosure shutdown; power available; hibernate Green = Enclosure power on (4) Fan - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 92
E-3 Hot-Plug Fan Health LEDs Item LED Status (1) Fan 1 Green = Normal (2) Fan 2 Amber = Failed (3) Fan 3 (4) Fan 4 Blade PC and USB 1.1 Diagnostic Adapter LEDs The blade PC and USB 1.1 diagnostic adapter LEDs have the same orientation and function. Use the following figures and table to - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 93
= Blinking green = Off = Amber = Green = Description Off Identification of blade PC Being accessed remotely Blade PC off Blade PC on and health good Blade PC degraded, or power-up prohibited by the Integrated Administrator Blade PC critical Blade PC critical (see Table D-11 Is the Health LED on the - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 94
Switches The HP CCI solution features switches in the following areas: ● Front panel ● Rear panel Front Panel Use the following figure and table to determine the location and function of the switches on the front panel of the enclosure and blade PC. Item (1) (2) (3) Description Blade PC UID button - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 95
Enclosure power button Integrated Administrator reset button Function Activates the UID LED for easy enclosure identification Powers the enclosure and all blade PCs up or down Restarts the Integrated Administrator NOTE: The enclosure power and UID buttons are recessed. A non-metallic tool, such as - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 96
F Specifications This appendix provides operating and performance specifications for the following HP CCI solution components: ● Blade enclosure ● Blade PC ● Hot-plug power supply Blade Enclosure Enclosure Operating and Performance Specifications Dimensions Height 13.34 cm Depth 68.58 cm - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 97
No direct sunlight. Storage maximum humidity of 95% is based on a maximum temperature of 45°C. Minimum pressure for storage is 70 KPa. Blade PC Blade PC Operating and Performance Specifications Dimensions Height 11.94 cm 4.7 in Depth 39.37 cm 15.5 in Width 2.03 cm 0.8 in Weight 1.0 kg - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 98
Hot-Plug Power Supply Hot-Plug Power Supply Operating and Performance Specifications Dimensions Height 9.14 cm 3.579 in Depth 28.45 cm 10.24 in Width 11.43 cm 4.47 in Weight 2.95 kg 6.5 lbs Input voltage specifications Rated input voltage 100 to 127 VAC 200 to 240 VAC Frequency - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 99
. See the Powering Down a Blade PC on page 28 section in Installing and Cabling the HP PC BladeSystem PC Blade Enclosure on page 17. 2. Remove the blade PC from the enclosure. See the Removing a Blade PC on page 29 section in Installing and Cabling the HP PC BladeSystem PC Blade Enclosure on page 17 - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 100
6. Install the blade PC in the enclosure. See the Installing a Blade PC on page 25 section in Installing and Cabling the HP PC BladeSystem PC Blade Enclosure on page 17. 7. Power up the blade PC. See the Powering Up the HP CCI Solution section in Installing and Cabling the HP PC BladeSystem PC Blade - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 101
installing 26 LEDs 6, 7, 84, 85 power button 86 powering down 28 powering up 28 removing 29 shipping contents 15 specifications 89 troubleshooting 70 UID button 86 weight 89 buttons blade PC power 86 blade PC (Avis Canadien) 51 CD-ROM drive, USB support 7 Class A 49 Class A equipment Canadian - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 102
ESR), troubleshooting 63 error messages blade PC event messages 46 POST 57 event messages, blade PCs 46 exclamation blade PC 7 hardware features 4 hazardous conditions symbols on equipment symbols 2 hazardous energy circuits symbol 2 help additional sources 3 installation service 16 technical support - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 103
88, 90 RJ-45 receptacle symbol 2 receptacle warning 2 S safety information 2 screwdriver symbol 2 service and support 3 SODIMMS supported 7 SODIMMs installing 30 removing 30 socket keys, locations 30 specifications blade PCs 89 enclosure 88 hot-plug power supplies 90 static electricity 56 symbols - HP BladeSystem bc2500 | Setup and Installation Guide HP BladeSystem bc2000 and b - Page 104
W warnings defined 2, 13 electric shock 2 heavy weight 2 hot surface 2 lasers, radiation 53 multiple sources of power 2 rack stability 3 RJ-45 receptacle 2 system 13 Web sites HP 3 service and support 76 weight symbol 2 warning 2 weight, blade PC 89 96 Index ENWW
Setup and Installation Guide
HP BladeSystem bc2000 and bc2500 Blade PC and PC
Blade Enclosure