HP BladeSystem bc2500 Setup and Installation Guide HP BladeSystem bc2000 and b - Page 84

Problems After Initial Boot

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Problems After Initial Boot Once your blade PC has passed POST, you may still encounter errors, such as an inability to load your operating system. Use Table D-14 to troubleshoot blade PC installation problems that occur after the initial boot. Table D-14 Problems After Initial Boot Problem Possible Cause You cannot install the operating system. You cannot access the network. You cannot access the PXE desktop. You cannot boot an installed operating The boot order is incorrect. system. The hard drive has failed. The operating system image has corrupted. Possible Solution Be sure that the NIC link LED on the front of the blade PC is green or blinking green. If not, check the network connections on the rear of the system. Be sure that you are connected to the network through NIC A (PXE enabled by default), and that the link LED is green or blinking green. Go into Computer Setup and change the boot order. Look for error messages to determine if a hard drive has failed. Contact HP or your authorized service provider for replacement parts and service. Look for error messages to determine if the operating system image has corrupted. Re-install the operating system. You can access information on service and support upgrades by visiting the following Web site: www.hp.com/go/bizsupport 76 Appendix D Troubleshooting ENWW

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Problems After Initial Boot
Once your blade PC has passed POST, you may still encounter errors, such as an inability to load your
operating system. Use Table D-14 to troubleshoot blade PC installation problems that occur after the
initial boot.
Table D-14
Problems After Initial Boot
Problem
Possible Cause
Possible Solution
You cannot install the operating system.
You cannot access the network.
Be sure that the NIC link LED on the front
of the blade PC is green or blinking
green. If not, check the network
connections on the rear of the system.
You cannot access the PXE desktop.
Be sure that you are connected to the
network through NIC A (PXE enabled by
default), and that the link LED is green or
blinking green.
You cannot boot an installed operating
system.
The boot order is incorrect.
Go into Computer Setup and change the
boot order.
The hard drive has failed.
Look for error messages to determine if
a hard drive has failed.
Contact HP or your authorized service
provider for replacement parts and
service.
The operating system image has
corrupted.
Look for error messages to determine if
the operating system image has
corrupted.
Re-install the operating system.
You can access information on service and support upgrades by visiting the following Web site:
www.hp.com/
go/bizsupport
76
Appendix D
Troubleshooting
ENWW