Home » HP Manuals » Laser Printers » HP Color LaserJet Enterprise MFP M480 » Manual Viewer

HP Color LaserJet Enterprise MFP M480 Color LaserJet Enterprise MFP M480 User - Page 214

General fax problems, Check fax accessory status, The fax failed to send

View all HP Color LaserJet Enterprise MFP M480 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 214 highlights

Check fax accessory status If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the status. 1. From the Home screen, scroll to and select Reports. 2. Open the following menus: a. Configuration/Status Pages b. Configuration Page 3. Touch the Print button to print the report, or touch the View button to view the report on the screen. The report consists of several pages. NOTE: The printer IP address or host name is listed on the Jetdirect Page. 4. On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading, check the Modem Status. The following table identifies the status conditions and possible solutions. NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the feature. Table 9-14 Analog-fax accessory troubleshooting Status conditions Possible solutions Operational / Enabled1 Operational / Disabled1 The analog-fax accessory is installed and ready. The fax accessory is installed, but you have not configured the required fax settings yet. The fax accessory is installed and operational; however, the HP Digital Sending utility has either disabled the printer fax feature or has enabled LAN fax. When LAN fax is enabled, the analog-fax feature is disabled. Only one fax feature, either LAN fax or analog fax, can be enabled at a time. NOTE: If LAN fax is enabled, the Scan to Fax feature is unavailable on the printer control panel. Non-Operational / Enabled/Disabled1 The printer has detected a firmware failure. Upgrade the firmware. Damaged / Enabled/Disabled1 The fax accessory has failed. Reseat the fax accessory card and check for bent pins. If the status is still DAMAGED, replace the analog-fax accessory card. 1 ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is turned off). General fax problems Learn about solutions for common fax problems. The fax failed to send Verify the fax issue, and try the suggested solution. JBIG is enabled, and the receiving fax machine does not have JBIG capability. 202 Chapter 9 Solve problems

Section	Page
Printer overview	13
Warning icons	13
Potential shock hazard	14
Printer views	15
Printer front view	15
Printer back view	15
Control-panel view	16
Printer specifications	19
Technical specifications	19
Supported operating systems	20
Mobile printing solutions	22
Printer dimensions	22
Power consumption	24
Electrical specifications	24
Acoustic emissions	25
Operating-environment range	25
Printer hardware setup and software installation	25
Paper trays	27
Load paper to Tray 1 (multipurpose tray)	27
Load Paper Tray 1 (multipurpose tray)	27
Tray 1 paper orientation	29
Load paper to Tray 2	30
Load paper Tray 2	30
Tray 2 paper orientation	33
Use alternative letterhead mode	34
Load paper to Tray 3 (optional accessory)	34
Load paper Tray 3	34
Tray 3 paper orientation	36
Use alternative letterhead mode	38
Load and print envelopes	38
Print envelopes	38
Envelope orientation	39
Load and print labels	39
Manually feed labels	40
Label orientation	40
Supplies, accessories, and parts	43
Order supplies, accessories, and parts	43
Ordering	43
Supplies and accessories	43
Customer self-repair parts	45
Configure the HP toner-cartridge-protection supply settings	46
Introduction	46
Enable or disable the Cartridge Policy feature	46
Enable or disable the Cartridge Protection feature	48
Replace the toner cartridges	50
Toner cartridge information	50
Remove and replace the toner cartridges	53
Print	57
Print tasks (Windows)	57
How to print (Windows)	57
Automatically print on both sides (Windows)	58
Manually print on both sides (Windows)	58
Print multiple pages per sheet (Windows)	59
Select the paper type (Windows)	59
Additional print tasks	60
Print tasks (macOS)	60
How to print (macOS)	60
Automatically print on both sides (macOS)	61
Manually print on both sides (macOS)	61
Print multiple pages per sheet (macOS)	62
Select the paper type (macOS)	62
Additional print tasks	62
Store print jobs on the printer to print later or print privately	63
Introduction	63
Create a stored job (Windows)	63
Create a stored job (macOS)	64
Print a stored job	65
Delete a stored job	65
Information sent to printer for Job Accounting purposes	66
Mobile printing	66
Introduction	66
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	66
HP ePrint via email	67
AirPrint	68
Android embedded printing	68
Print from a USB flash drive	68
Enable the USB port for printing	69
Print USB documents	69
Print using high-speed USB 2.0 port (wired)	70
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus	70
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)	70
Copy	73
Make a copy	73
Copy on both sides (duplex)	75
Additional copy tasks	76
Scan	79
Set up Scan to Email	79
Introduction	79
Before you begin	79
Step one: Access the HP Embedded Web Server (EWS)	80
Step two: Configure the Network Identification settings	80
Step three: Configure the Send to Email feature	81
Step four: Configure the Quick Sets (optional)	90
Step five: Set up Send to Email to use Office 365 Outlook (optional)	90
Set up Scan to Network Folder	93
Introduction	93
Before you begin	93
Step one: Access the HP Embedded Web Server (EWS)	93
Step two: Set up Scan to Network Folder	94
Set up Scan to SharePoint	103
Introduction	103
Before you begin	103
Step one: Access the HP Embedded Web Server (EWS)	103
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set	104
Scan a file directly to a SharePoint site	105
Quick Set scan settings and options for Scan to SharePoint	107
Set up Scan to USB Drive	108
Introduction	108
Step one: Access the HP Embedded Web Server (EWS)	108
Step two: Enable Scan to USB Drive	109
Step three: Configure the Quick Sets (optional)	109
Default scan settings for Scan to USB Drive setup	110
Default file settings for Save to USB setup	111
Scan to email	112
Introduction	112
Scan to email	112
Scan to job storage	114
Introduction	114
Scan to job storage on the printer	114
Print from job storage on the printer	116
Scan to network folder	116
Introduction	117
Scan to network folder	117
Scan to SharePoint	119
Introduction	119
Scan to SharePoint	119
Scan to USB drive	121
Introduction	121
Scan to USB drive	121
Use HP JetAdvantage business solutions	123
Additional scan tasks	123
Fax	125
Set up fax	125
Introduction	125
Set up fax by using the printer control panel	125
Change fax configurations	126
Fax dialing settings	126
General fax send settings	127
Fax receive settings	128
Send a fax	129
Create a fax printing schedule	131
Block incoming faxes	131
Create a list of blocked fax numbers	131
Delete numbers from the list of blocked fax numbers	132
Additional fax tasks	132
Manage the printer	133
Advanced configuration with the HP Embedded Web Server (EWS)	133
Introduction	133
How to access the HP Embedded Web Server (EWS)	134
HP Embedded Web Server features	134
Configure IP network settings	143
Printer sharing disclaimer	143
View or change network settings	143
Rename the printer on a network	143
Manually configure IPv4 TCP/IP parameters from the control panel	144
Manually configure IPv6 TCP/IP parameters from the control panel	144
Link speed and duplex settings	145
Printer security features	146
Introduction	146
Security statements	146
Assign an administrator password	146
IP Security	147
Encryption support: HP High Performance Secure Hard Disks	147
Lock the formatter	147
Energy-conservation settings	147
Set the sleep timer and configure the printer to use 1 watt or less of power	147
Set the sleep schedule	148
Set the idle settings	148
HP Web Jetadmin	149
Software and firmware updates	149
Solve problems	151
Control panel help system	151
Reset factory settings	151
Introduction	152
Method one: Reset factory settings from the printer control panel	152
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	152
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	152
Change the “Very Low” settings	153
Order supplies	154
Printer does not pick up paper or misfeeds	154
Introduction	154
The printer does not pick up paper	154
The printer picks up multiple sheets of paper	157
The document feeder jams, skews, or picks up multiple sheets of paper	160
Clear paper jams	161
Paper jam locations	161
Auto-navigation for clearing paper jams	162
Experiencing frequent or recurring paper jams?	162
31.13 jam error in the document feeder	162
13.B2.D1 jam error in tray 1	166
13.B2.D2 jam error in tray 2	168
13.A3 jam error in tray 3	171
13.B2 jam error in rear door	174
13.B4, 13.B5 jam error in fuser input	177
13.B9 jam error in fuser output	179
13.D1, 13.D3 jam error in the duplexer	181
13.E1 jam error in the output bin	183
Resolving color print quality problems	183
Introduction	183
Troubleshoot print quality	184
Improve copy image quality	196
Check the scanner glass for dirt and smudges	196
Calibrate the scanner	198
Check the paper settings	198
Check the image-adjustment settings	198
Optimize copy quality for text or pictures	199
Edge-to-edge copying	199
Improve scan image quality	200
Check the scanner glass for dirt and smudges	200
Check the resolution settings	201
Check the color settings	202
Check the image-adjustment settings	202
Optimize scan quality for text or pictures	203
Check the output-quality settings	203
Improve fax image quality	204
Check the scanner glass for dirt and smudges	204
Check the send-fax resolution settings	206
Check the image-adjustment settings	206
Optimize fax quality for text or pictures	206
Check the error-correction setting	207
Check the fit-to-page setting	207
Send to a different fax machine	207
Check the sender's fax machine	208
Solve wired network problems	208
Introduction	208
Poor physical connection	208
The computer is unable to communicate with the printer	208
The printer is using incorrect link and duplex settings for the network	209
New software programs might be causing compatibility problems	209
The computer or workstation might be set up incorrectly	209
The printer is disabled, or other network settings are incorrect	209
Solve wireless network problems	209
Introduction	209
Wireless connectivity checklist	209
The printer does not print after the wireless configuration completes	210
The printer does not print, and the computer has a third-party firewall installed	211
The wireless connection does not work after moving the wireless router or printer	211
Cannot connect more computers to the wireless printer	211
The wireless printer loses communication when connected to a VPN	211
The network does not appear in the wireless networks list	211
The wireless network is not functioning	212
Reduce interference on a wireless network	212
Solve fax problems	212
Checklist for solving fax problems	212
General fax problems	214
Service and support	217
HP limited warranty statement	217
UK, Ireland, and Malta	218
Austria, Belgium, Germany, and Luxemburg	218
Belgium, France, and Luxemburg	219
Italy	220
Spain	220
Denmark	221
Norway	221
Sweden	221
Portugal	222
Greece and Cyprus	222
Hungary	222
Czech Republic	223
Slovakia	223
Poland	223
Bulgaria	224
Romania	224
Belgium and the Netherlands	224
Finland	225
Slovenia	225
Croatia	225
Latvia	225
Lithuania	226
Estonia	226
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	226
Long life consumable and maintenance kit limited warranty statement	227
HP policy on non-HP supplies	227
HP anticounterfeit Web site	227
Data stored on the toner cartridge	228
End User License Agreement	228
Customer self-repair warranty service	232
Customer support	232
Environmental product stewardship program	233
Protecting the environment	233
Ozone production	233
Power consumption	233
Toner consumption	233
Paper use	233
Plastics	234
HP LaserJet print supplies	234
Paper	234
Material restrictions	234
Battery information	234
Disposal of waste equipment by users (EU, UK, and India)	235
Electronic hardware recycling	235
Brazil hardware recycling information	235
Chemical substances	235
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	236
SEPA Ecolabel User Information (China)	236
The regulation of the implementation on China energy label for printer, fax, and copier	236
Restriction on Hazardous Substances statement (India)	236
WEEE (Turkey)	236
Substances Table (China)	237
Material Safety Data Sheet (MSDS)	237
EPEAT	237
Substances Table (Taiwan)	238
For more information	238
Regulatory information	239
Regulatory statements	239
Regulatory model identification numbers	239
European Union & United Kingdom Regulatory Notice	239
FCC regulations	240
Canada - Industry Canada ICES-003 Compliance Statement	240
VCCI statement (Japan)	240
EMC statement (Korea)	240
EMC statement (China)	240
Power cord instructions	240
Power cord statement (Japan)	241
Laser safety	241
Laser statement for Finland	241
Nordic Statements (Denmark, Finland, Norway, Sweden)	242
GS statement (Germany)	242
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	243
EMI statement (Taiwan)	244
Product stability	244
Telecom (fax) statements	244
Fax Cord Statement	244
EU and UK Statement for Telecom Operation	244
Brazil (Portugueses)	244
New Zealand Telecom Statements	244
Additional FCC statement for telecom products (US)	245
Telephone Consumer Protection Act (US)	245
Industry Canada CS-03 requirements	245
Japan Telecom Mark	246
Belarus	247

Match case Limit results 1 per page

Check fax accessory status

If the analog-fax accessory does not appear to be functioning, print a

Conﬁguration Page

report to check the

status.

From the Home screen, scroll to and select

Reports

Open the following menus:

Conﬁguration/Status Pages

Conﬁguration Page

Touch the

button to print the report, or touch the

View

button to view the report on the screen. The

report consists of several pages.

NOTE:

The printer IP address or host name is listed on the Jetdirect Page.

On the Fax Accessory Page of the Conﬁguration Page, under the Hardware Information heading, check the

Modem Status. The following table identiﬁes the status conditions and possible solutions.

NOTE:

If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If

you are using LAN fax or Internet fax, those conﬁgurations could be disabling the feature.

Table 9-14

Analog-fax accessory troubleshooting

Status conditions

Possible solutions

Operational / Enabled

The analog-fax accessory is installed and ready.

Operational / Disabled

The fax accessory is installed, but you have not conﬁgured the

required fax settings yet.

The fax accessory is installed and operational; however, the

HP Digital Sending utility has either disabled the printer fax

feature or has enabled LAN fax. When LAN fax is enabled, the

analog-fax feature is disabled. Only one fax feature, either LAN

fax or analog fax, can be enabled at a time.

NOTE:

If LAN fax is enabled, the

Scan to Fax

feature is

unavailable on the printer control panel.

Non-Operational / Enabled/Disabled

The printer has detected a ﬁrmware failure. Upgrade the

ﬁrmware.

Damaged / Enabled/Disabled

The fax accessory has failed. Reseat the fax accessory card and

check for bent pins. If the status is still DAMAGED, replace the

analog-fax accessory card.

ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax

is turned oﬀ).

General fax problems

Learn about solutions for common fax problems.

The fax failed to send

Verify the fax issue, and try the suggested solution.

JBIG is enabled, and the receiving fax machine does not have JBIG capability.

202

Chapter 9

Solve problems