Home » HP Manuals » Printers » HP Deskjet 3840 » Manual Viewer

HP Deskjet 3840 HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 73

Troubleshooting - paper jam

Add to My Manuals
Save this manual to your list of manuals

Page 73 highlights

HP Deskjet 3840 series printer 10 Troubleshooting • Printer is not printing • Paper jam • Paper problems • Print quality is poor • Document is misprinted • Photos are not printing correctly • Borderless printing problems • Power light is flashing • Document prints slowly • Error messages • If you continue to have problems 10.1 Printer is not printing Verify the following conditions • Printer is connected to the power source. • Cable connections are secure. • Printer is turned on. • Print cartridges are correctly installed. • Paper or other media is correctly loaded in the In tray. • Printer cover is closed. • Rear access door is attached. Check the printer cable connection If the printer cable is attached to a USB hub, a printing conflict might exist. Use one of these methods for solving the conflict: • Attach the printer USB cable directly to your computer. • When printing, do not use other USB devices that are attached to the hub. If the printer does not turn on The printer might have drawn too much power. 1. Disconnect the power cord from the electrical outlet. 73

Section	Page
1 HP Deskjet 3840 series printer	1
2 Special features	2
3 Getting started	3
3.1 Printer features	3
3.2 Buttons and light	4
Power button and light	5
Print Cancel button	5
3.3 Paper trays	5
Unfolding the paper trays	5
In tray	7
Out tray	8
Folding the paper trays	9
3.4 Print cartridges	10
Using print cartridges	11
Everyday printing	11
Quality color photos	11
Replacing print cartridges	11
3.5 Ink-backup mode	12
Ink-backup mode output	12
Exiting ink-backup mode	12
4 Connecting to the printer	13
4.1 USB	13
5 Printing photos	14
5.1 Enhancing your photos	14
5.2 PhotoREt	14
5.3 HP digital photography options	15
Opening the HP digital photography options dialog box	15
Using the HP digital photography options dialog box	15
5.4 Maximum dpi	16
5.5 Exif Print	17
5.6 Photo print cartridge	17
Installing the photo print cartridge	18
Using the photo print cartridge	18
Storing the photo print cartridge	18
5.7 Using advanced color settings	18
5.8 Printing black-and-white photos	19
Printing a black-and-white photo	19
Printing a color photo in black-and-white	20
5.9 Storing and handling photo paper	20
Storage	20
Handling	21
5.10 Saving money when printing photos	21
HP Everyday Photo Paper	21
5.11 Borderless photos	21
Guidelines	21
Preparing to print	22
Printing	22
5.12 Small photos with a border	24
Guidelines	24
Preparing to print	24
Printing	25
5.13 Large photos with a white border	25
Guidelines	25
Preparing to print	25
Printing	26
6 Printing other documents	27
6.1 E-mail	27
Guidelines	27
Preparing to print	27
Printing	28
6.2 Letters	28
Guidelines	28
Preparing to print	29
Printing	29
6.3 Documents	30
Guidelines	30
Preparing to print	30
Printing	30
6.4 Envelopes	31
Guidelines	31
Preparing to print	31
Printing	32
6.5 Brochures	32
Guidelines	32
Preparing to print	32
Printing	33
6.6 Greeting cards	33
Guidelines	33
Preparing to print	33
Printing	34
6.7 Transparencies	34
Guidelines	34
Preparing to print	34
Printing	35
6.8 Labels	36
Guidelines	36
Preparing to print	36
Printing	36
6.9 Index cards and other small media	37
Guidelines	37
Preparing to print	37
Printing	38
6.10 Booklets	38
Guidelines	38
Preparing to print	38
Printing	39
6.11 Posters	40
Guidelines	40
Preparing to print	40
Printing	41
6.12 Iron-on transfers	41
Guidelines	41
Preparing to print	42
Printing	42
7 Printing tips	44
7.1 Printing shortcuts	44
7.1.1 General everyday printing	45
7.1.2 Presentation printing	45
7.2 Fast/economical printing	46
7.3 Print task quick sets	46
Using a print task quick set	46
Creating a print task quick set	46
Deleting a print task quick set	47
7.4 Two-sided printing	47
Binding type	47
Book binding	48
Tablet binding	48
7.5 Printing in grayscale	50
7.6 Printing multiple pages on a single sheet of paper	50
7.7 Setting the printer default settings	51
7.8 Setting the page order	52
7.9 Print preview	53
7.10 Selecting a paper type	54
7.11 Selecting a print quality	55
7.12 Resizing a document	55
Printing on different paper size	55
Shrinking or enlarging text and graphics	56
7.13 Watermarks	57
Applying an existing watermark to a document	57
Creating or changing a watermark	58
7.14 Setting a custom paper size	59
Defining a custom paper size	59
8 Printer software	60
8.1 Printer Properties dialog box	60
8.2 Using What's This? help	60
8.3 Device Status window	61
9 Maintenance	63
9.1 Installing print cartridges	63
Print cartridges	63
Replacing print cartridges	63
Ink back-up mode	64
Installation Instructions	64
9.2 Aligning print cartridges	67
9.3 Calibrating color	67
9.4 Automatically cleaning print cartridges	67
9.5 Manually cleaning print cartridges	68
Gathering cleaning supplies	68
Preparing to clean	68
Cleaning instructions	68
9.6 Printing a test page	70
9.7 View estimated ink levels	70
9.8 Removing ink from skin and clothing	70
9.9 Maintaining print cartridges	70
Storing print cartridges	71
Inserting the print cartridge into the print cartridge protector	71
Removing the print cartridge from the print cartridge protector	71
9.10 Printer toolbox	72
10 Troubleshooting	73
10.1 Printer is not printing	73
Verify the following conditions	73
Check the printer cable connection	73
If the printer does not turn on	73
If the printer still does not print	74
10.2 Paper jam	74
10.3 Paper problems	75
Printer prints on multiple sheets at once	75
Paper weight	75
Paper is loaded improperly	75
Other paper problems	75
10.4 Print quality is poor	76
Streaks and missing lines	76
Print is faded	76
Blank pages print	76
Too much or too little ink appears on the page	76
Adjust the ink volume and dry time	76
10.5 Document is misprinted	77
Text and images are misaligned	77
Document is printed off-center or at an angle	77
Parts of the document are missing or printed in the wrong place	77
Envelope is printed at an angle	77
Document does not reflect the new print settings	78
10.6 Photos are not printing correctly	78
Check the paper tray	78
Check the printer properties	78
Colors are tinted or incorrect	78
10.7 Borderless printing problems	79
Part of the photo is faded	79
Fading occurs on the edges of a photo	79
Fading occurs near the edges of a photo	80
Streaks appear in a light portion of a photo	80
Image is printed at an angle	81
Printout has an unwanted border	81
For most photo paper types	81
For photo paper with a tear-off tab	82
Ink smears	82
10.8 Power light is flashing	83
What the flashing light means	83
If an error message appears	83
If no error message appears	84
10.9 Document prints slowly	84
Multiple software applications are open	84
Complex documents, graphics, or photographs are printing	84
Printer driver is outdated	84
Computer does not meet system requirements	85
Printer is in ink-backup mode	85
Best or Maximum dpi print mode is selected	85
10.10 Error messages	85
Out of paper message	85
If the In tray is loaded	85
If the In tray is empty	85
An error message appears while the Power light is flashing	85
The error message 'There was an error writing to USB port' appears	86
The error message 'There was an error writing to LPT1' appears	86
The error message 'two-way communication cannot be established' or 'printer not responding' appears	86
10.11 If you continue to have problems	86
11 Supplies	87
11.1 Paper supplies	87
HP Bright White Inkjet Paper	87
HP Premium Paper	87
HP Brochure & Flyer Paper, Matte	87
HP Brochure & Flyer Paper, Gloss	87
HP Tri-Fold Brochure Paper, Gloss	87
HP Tri-Fold Brochure Paper, Matte	88
HP Premium Inkjet Transparency Film	88
HP Premium Plus Photo Paper, Glossy	88
HP Premium Plus Photo Paper (with tear-off tab)	88
HP Premium Plus Photo Paper, Matte	89
HP Photo Paper, Glossy (with tear-off tab)	89
HP Photo Paper, Glossy	89
HP Premium Photo Paper, Glossy	89
HP Premium Photo Paper, Glossy (with tear-off tab)	90
HP Premium Photo Paper, Matte (with tear-off tab)	90
HP Premium Photo Paper, Matte	90
HP Premium High Gloss Film	90
HP Everyday Photo Paper, Semi-gloss (with tear-off tab)	91
HP Everyday Photo Paper, Semi-gloss	91
HP Advanced Photo Paper, Glossy	91
HP Advanced Photo Paper, Glossy (with tear-off tab)	91
HP Matte Greeting Cards, White, Quarter-Fold	91
HP Matte Greeting Cards, White, Half-Fold	91
HP Photo Greeting Cards, Half-Fold	91
HP Textured Greeting Cards, Ivory, Half-Fold	92
HP Textured Greeting Cards, Cream, Half-Fold	92
HP Textured Greeting Cards, White, Half-Fold	92
HP Linen Greeting Cards, White, Half-Fold	92
HP Linen Greeting Cards, Ivory, Half-Fold	92
HP Iron-On Transfers (for white fabrics)	92
HP Iron-On Transfers for Dark Fabric	92
HP Matte Photo and Project Paper	92
11.2 USB cables	92
12 Specifications	93
12.1 Printer specifications	93
12.2 Environmental statement	93
Reduction and elimination	93
Recycling	93
12.3 Print cartridge recovery	94
13 Notices	95
13.1 Notices and acknowledgements	95
Hewlett-Packard company notices	95
Acknowledgements	95
13.2 Terms and conventions	95
Terms	95