HP ENVY m6-n012dx HP ENVY m6 Notebook PC Maintenance and Service Guide
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- HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 1
HP ENVY m6 Notebook PC Maintenance and Service Guide - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 2
Part Number: 753129-001 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 3
to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 5
Computer major components 15 Mass storage devices ...18 Miscellaneous parts ...19 Sequential part number listing 19 4 Removal and replacement procedures preliminary requirements 22 Tools required ...22 Service considerations ...22 Plastic parts ...22 Cables and connectors 23 Drive handling ...23 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 6
34 6 Removal and replacement procedures for Authorized Service Provider parts 37 Component replacement procedures 37 RTC battery ...37 Base enclosure HP PC Hardware Diagnostics (UEFI 68 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 68 8 Specifications ...69 Computer specifications - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 7
Recovery partition (select models only 73 Using HP Recovery media to recover 74 Changing the computer boot order 74 Removing the HP Recovery partition 74 10 Power cord set requirements 75 Requirements for all countries 75 Requirements for specific countries and regions 76 11 Recycling ...77 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 8
viii - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 9
description Category Product Name Processors Chipset Graphics Panel Description HP ENVY m6 Notebook PC ● AMD™ A10-5750M 2.50-GHz processor (turbo computer models equipped with an A10-7300 processor Support for HD Decode, DX11, HDMI , and PX7.0 Support for the following display assemblies: ● 15.6- - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 10
area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth™ 4.0 Combo Adapter HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology (uses the Realtek RTS5239-GR card - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 11
, 62-Wh, 2.80-Ah, Li-ion battery ● 6-cell, 47-Wh, 2.20-Ah, Li-ion battery Support for the following: ● Security cable lock ● Trusted Platform Module (TPM) Preinstalled: Microsoft Windows 8.1 Standard End user replaceable parts: ● AC adapter ● Battery (system) ● Hard drive ● Memory modules (expansion - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 12
identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click Device Manager in the - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 13
and chat online using streaming video. To use the webcam, from the Start screen, type camera, and then select Camera from the list of applications. (5) WLAN your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Display 5 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 14
loss of unsaved information. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button more about your power settings, see your power options. From the Start screen, type power, select Power and sleep settings, and then select Power and - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 15
from an open app or the Windows desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen. Execute frequently used system functions. NOTE: On select models, the f5 action key turns the radiance backlight keyboard feature off or on. Turns the embedded numeric keypad - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 16
Lights Item (1) Component Power light (2) Mute light (3) Wireless light (4) Caps lock light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 17
Right control zone Description Textured area that allows you to perform additional gestures. Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 18
such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 19
Item (7) (8) Component Hard drive light Power light Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 20
this guide, from the Start screen, type support, and then select the HP Support keyboard, mouse, external drive, printer, scanner or USB hub. Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on the network. ● On: The AC adapter is connected and the battery - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 21
Item (1) (2) (3) (4) (5) Component Service cover Battery bay Vents (4) Battery release latch HP Triple Bass Reflex Subwoofer Description Provides access to the hard drive bay, the WLAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 22
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Service tag When ordering parts or - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 23
Computer major components Computer major components 15 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 24
720549-001 Top cover 760040-001 Power button board (includes cable) 720553-001 Keyboard (includes keyboard cable and backlight (includes replacement thermal material): For use only with an AMD A10-5750M 2.50-GHz processor (spare part number 713548-001); equipped with the Windows 8 Standard - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 25
732001-001 Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and hard drive connector cable) 720545-001 Battery: 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710417-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710416-001 Service cover 720555-001 Computer major components 17 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 26
, 9.5-mm 750-GB, 5400-rpm, 9.5-mm 500-GB, 5400-rpm, 9.5- and 7.0-mm Hard Drive Hardware Kit, includes: Hard drive bracket Hard drive connector cable Spare part number 747080-001 747375-001 676521-001 652012-001 732001-001 720545-001 18 Chapter 3 Illustrated - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 27
hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 720545-001. 2-GB memory module (PC3L, 12800, 1600-MHz) 4-GB HP Smart AC adapter (non-PFC, 4.5-mm) for use on all computer models 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 6-cell, 62-Wh, 2.80-Ah, Li-ion battery - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 28
hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 720545-001. Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) Keyboard shield Connector board (includes audio jack, RJ-45 jack, USB port, and 2 cables) Top - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 29
with an AMD A10-7300 2.0-GHz processor (turbo up to 3.20-GHz; SOC, 4.0-MB L2 cache, quad core, 19 W) and the Windows 8 Standard operating system (includes replacement thermal material) Keyboard in natural silver finish with backlight for use in the United States (includes backlight cable and - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 30
to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 31
servicing cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 32
circuits provide some protection, but in many cases, ESD contains enough power to alter device degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the 2,000 V 3,500 V 7,000 V 5,000 V 24 Chapter 4 Removal and replacement procedures preliminary requirements - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 33
Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers components, parts, and assemblies by the case or PCM - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 34
resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, level 1,500 V 7,500 V 5,000 V 26 Chapter 4 Removal and replacement procedures preliminary requirements - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 35
your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures NOTE: Please - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 36
a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 37
you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. the service cover to the computer. 4. Lift the back edge of the service cover (2) until it detaches from the computer. Component replacement procedures - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 38
5. Remove the service cover (3). The service cover is available using spare part number 720555-001. 6. Disconnect the WLAN antenna cables (1) from the terminals on module to the system board. (The WLAN module tilts up.) 30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 39
, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures 31 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 40
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 28). 5. Remove the service cover (see WLAN module on page 29). Remove the hard drive: 1. tab (3) in the base enclosure. 32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 41
(4) to remove the hard drive from the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you available in the Hard Drive Hardware Kit, spare part number 718432-001. Component replacement procedures 33 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 42
system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In the Enter a product name/number box, type the computer model information, and then click Search. 34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 43
BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off from the computer. 4. Remove the battery (see Battery on page 28). 5. Remove the service cover (see WLAN module on page 29). replacement procedures 35 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 44
3. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. 36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 45
information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 46
tool (1) to remove the disc cell RTC battery (2) from the socket on the system board. Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the "+" sign faces up. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 47
, battery lock latch, battery release latch, and RJ-45 cover) Spare part number external devices from the computer. 4. Remove the battery (see Battery on page 28). 5. Remove the solid-state screw cover (2). The front rubber feet and the screw cover are included in the Rubber Kit, spare part number - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 48
the following screws: (1) Two Phillips PM2.5×5.5 screws under the front edge of the service cover (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 49
15.6-in, BrightView, HD, LED, TouchScreen display assembly Spare part number 720550-001 720549-001 To remove the display assembly computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 28). 5. Disconnect the wireless antenna cables from the WLAN - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 50
retention clips built into the left rear speaker (1), connector board (2), and top cover (3). 2. Release the wireless antenna cables from the retention clips (4) built secure the display assembly to the top cover. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 51
7. Remove the Phillips PM2.5×6.5 screw (2) on the right hinge that secures the display assembly to the top cover. 8. Open the display hinges (1) as far as they will open. Component replacement procedures 43 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 52
external devices from the computer. 4. Remove the battery (see Battery on page 28), and then remove the following components: a. Service cover (see WLAN module on page 29) b. that secure the fan to the top cover. 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 53
to install the fan. System board NOTE: The system board spare part kit includes replacement thermal material. Description For use only with an AMD A10-5750M 2.50-GHz processor (spare part number 713548-001); equipped with the Windows 8 Standard operating system For use only with an AMD A10-5750M - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 54
from the computer. 4. Remove the battery (see Battery on page 28), and then remove the following components: a. Service cover (see WLAN module on page components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 34) - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 55
Remove the system board: 1. Disconnect the following cables from the system board: (1) Connector board cable (2) Connector board ribbon cable (3) Power connector cable (4) Display panel cable (5) Webcam/microphone module cable (6) Wireless antenna cables Component replacement procedures 47 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 56
2. Disconnect the following cables from the system board: (1) Speaker cable (2) Subwoofer cable (3) TouchPad cable (4) Keyboard cable (5) Keyboard backlight cable (6) Power button board cable 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 57
PM2.0×2.9 screws that secure the system board to the top cover. 4. Lift the left side of the system board (1) until it rests at an angle. 5. Remove the system board (2) by sliding it up and to the left an angle. Reverse this procedure to install the system board. Component replacement procedures 49 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 58
by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 28), and then remove the following components: a. Service cover (see WLAN module on page 29) b. Hard drive (see Hard drive on page 32) c. Base enclosure - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 59
cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 60
this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description AMD A10-5750M 2.50-GHz processor (turbo up to cord from the computer. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 61
. 4. Remove the battery (see Battery on page 28), and then remove the following components: a. Service cover (see WLAN module on page 50) Remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until replacement procedures 53 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 62
devices from the computer. 4. Remove the battery (see Battery on page 28), and then remove the following components: a. Service cover (see WLAN module on page 29) attached to the top cover with double-sided tape.) 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 63
the connector board to the top cover. 6. Lift the right side of Power connector cable Description Power connector cable Spare part number 720537-001 Before removing the power 4. Remove the battery (see Battery on page 28), and then remove the following components: a. Service cover (see WLAN module - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 64
battery (see Battery on page 28), and then remove the following components: a. Service cover (see WLAN module on page 29) b. Hard drive (see Hard drive on page 32) c. Base enclosure (see Base enclosure on page 39) 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 65
the subwoofer cable (1) from the system board. 2. Remove the three Phillips PM2.5×6.2 screws (2) that secure the subwoofer to the top cover. 3. Remove the subwoofer (3). NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 66
Remove the battery (see Battery on page 28), and then remove the following components: a. Service cover (see WLAN cover. 3. Remove the four Phillips PM2.5×6.2 screws (3) that secure the speakers to the top cover. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 67
4. Remove the speakers (4). NOTE: The speakers includes four rubber isolators (5). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers. Component replacement procedures 59 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 68
from the computer. 4. Remove the battery (see Battery on page 28), and then remove the following components: a. Service cover (see WLAN module on page 29 to the top cover. 2. Remove the TouchPad bracket (2). 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 69
the TouchPad to the top cover. 5. Lift the rear edge of the TouchPad (3) until it rests at an angle. 6. Slide the TouchPad (4) toward the back of the top cover, and then lift the TouchPad straight up and remove it. Reverse this procedure to install the TouchPad. Component replacement procedures 61 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 70
the top cover with double-sided tape.) 2. Remove the Phillips PM2.0×2.9 screw (2) that secures the power button board to the top cover. 3. Release the clip (3) that secures the power button board to the top cover. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 71
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare part number Keyboard in natural silver finish with backlight (includes keyboard 4. Remove the battery (see Battery on page 28), and then remove the following components: a. Service cover (see WLAN - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 72
Turn the computer right-side up with the front toward you. 7. Remove the two Phillips PM2.0×2.9 screws (1) that secure the keyboard to the top cover. 8. Release the keyboard (2) by sliding it toward the TouchPad. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 73
9. Remove the keyboard (3). Reverse this procedure to install the keyboard. Component replacement procedures 65 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 74
HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard by pressing fn +esc (if you are already in Windows) or by using Setup Utility (BIOS). 1. Start - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 75
any device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps a. Identify - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 76
-screen instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 77
8 Specifications Computer specifications Metric U.S. Dimensions HP ENVY TouchSmart 15 Notebook PC Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear limits for plastic surfaces. The device operates well within this range of temperatures. Computer specifications 69 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 78
system in cases where the hard drive is corrupted or has been replaced. HP Recovery media HP Recovery media on page 71. 2. Use the Windows tools to create system restore points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 79
HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of HP contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 80
For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 81
from the HP Recovery partition: 1. Press f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and then follow the on-screen instructions. Restore and - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 82
on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option, the Windows option - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 83
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 84
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia be used. 5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 85
end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 86
8 right-side 12 speakers 6 TouchPad 9 computer major components 15 specifications 69 connector board removal 54 spare part number 20, 54 spare part numbers 16 connectors, service considerations 23 counterbalance weight, spare part number 20 D display components 5 display assembly removal 41 spare - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 87
3 processors 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 R removal/replacement procedures 27, 37 right-side components 12 RJ-45 (network) jack 12 RJ-45 (network) jack status light 12 RTC battery removal 37 spare part number 17, 19 spare part numbers 37 rubber feet - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 88
connectors 23 plastic parts 22 service cover location 13 removal 29 spare part number 17, 20, 30 service tag 14 serviceability, product description 3 solid-state drive precautions 23 speaker components 6 speakers location 6 removal 56, 58 spare part numbers 16, 20, 56, 58 specifications computer 69
HP ENVY m6 Notebook PC
Maintenance and Service Guide