HP EliteBook G7 Maintenance and Service Guide

HP EliteBook G7 Manual

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  • HP EliteBook G7 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • HP EliteBook G7 | Maintenance and Service Guide - Page 2
    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on
  • HP EliteBook G7 | Maintenance and Service Guide - Page 3
    Customer Self-Repair parts Your computer includes Customer Self-Repair Parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement
  • HP EliteBook G7 | Maintenance and Service Guide - Page 4
    iv Important notice about Customer Self-Repair parts
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    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
  • HP EliteBook G7 | Maintenance and Service Guide - Page 6
    vi Safety warning notice
  • HP EliteBook G7 | Maintenance and Service Guide - Page 7
    ...23 Plastics Kit ...24 Miscellaneous parts ...25 4 Removal and replacement procedures preliminary requirements 30 Tools required ...30 Service considerations ...30 Plastic parts ...30 Cables and connectors ...30 Drive handling ...30 Workstation guidelines ...31 Electrostatic discharge information
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    state drive ...42 6 Removal and replacement procedures for authorized service provider parts 45 Component replacement procedures ...45 Preparation for Keyboard with top cover ...76 7 Computer Setup (BIOS), TPM, and HP Sure Start 78 Using Computer Setup ...78 Navigating and selecting in Computer
  • HP EliteBook G7 | Maintenance and Service Guide - Page 9
    Windows hardware failure ID code 85 Accessing HP PC Hardware Diagnostics Windows 85 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support 85 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 86 Downloading HP PC Hardware Diagnostics Windows 86 Downloading the
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    (SATA-3) ...92 11 Statement of memory volatility ...93 Current BIOS steps ...93 Nonvolatile memory usage ...95 Questions and answers ...97 Using HP Sure Start (select products only) ...98 12 Power cord set requirements ...99 Requirements for all countries ...99 Requirements for specific countries
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    60 Hz and via HDMI up to 4 K @ 30 Hz Supports maximum of three independent displays when on the HP USB-C Dock G5: Max resolution = 1920 × 1200 @ 60 Hz and 1280 × 768 @ 60 Hz Supports maximum of three independent displays when on the HP USB-C/A Universal Dock G2; Max resolution = 2.5 K @ 60 Hz and
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    (TOP) Memory Two customer-accessible memory module slots supporting up to 64 GB of RAM DDR4-2666 dual-channel support Supports the following configurations: ● 64 GB (32 × NVMe, SS, value ● 128 GB, SATA-3, SS, TLC Audio and video HP Bang & Olufsen Audio Stereo speakers (2), 11 mm × 34 mm × 4
  • HP EliteBook G7 | Maintenance and Service Guide - Page 13
    analytics) UEFI Wi-Fi (Wireless imaging/image recovery/BitLocker unlock) Intel BT audio offload Supports Static BIOS SAR for Intel modules Supports HP Extended Range Wireless LAN Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching) Near Field Communication (NFC) (select products only
  • HP EliteBook G7 | Maintenance and Service Guide - Page 14
    Dura Keys Touchpad Firmware PTP Microsoft® precision touchpad default gestures support No hybrid mode support Power requirements Battery 3 cell, 53 Whr, lithium polymer, HP Long Life HP Fast Charge Technology Smart AC adapters 65 W, right angle, 4.5 mm 65 W, right angle, 4.5 mm, for use in
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    Windows 10 Professional 64 bit OS DVD Certified Microsoft WHQL Tested and documented Windows 10 Enterprise 64 LTSC 1809 (available only by request) Web-only support Windows 10 Enterprise 64 Serviceability End user replaceable parts AC adapter Memory module 5
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    Table 1-1 Product components and their descriptions (continued) Category Description Solid-state drive WLAN module WWAN module 6 Chapter 1 Product description
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    , use minimal force when inserting a SIM card. NOTE: Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer: 1. Go to http://www.hp.com/support, and then search for your computer by product name or number. 2. Select Product Information
  • HP EliteBook G7 | Maintenance and Service Guide - Page 18
    not prevent the computer from being mishandled or stolen. (2) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges an optional headset microphone. This jack does not support optional standalone microphones. 8 Chapter 2 Components
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    , and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. (5) Smart card reader Supports optional smart cards. Display The computer
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    of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. Touchpad components Use the illustration and table to
  • HP EliteBook G7 | Maintenance and Service Guide - Page 21
    Table 2-4 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left control zone (3) Right control zone (4) Near Field Communications (NFC) tapping area and antenna (select products only) Description Reads your finger gestures to move the pointer or activate items on
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    computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include
  • HP EliteBook G7 | Maintenance and Service Guide - Page 23
    Table 2-6 Button, speakers, and fingerprint reader and their descriptions Component Description (1) Speakers (2) Produce sound (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is
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    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. Special keys Use the
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    Table 2-7 Special keys and their descriptions (continued) Component Description ● When the computer is in Hibernation, press the button briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped
  • HP EliteBook G7 | Maintenance and Service Guide - Page 26
    computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you might be asked for the
  • HP EliteBook G7 | Maintenance and Service Guide - Page 27
    Table 2-10 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices
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    improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key
  • HP EliteBook G7 | Maintenance and Service Guide - Page 29
    Table 3-1 Computer major component descriptions and part numbers Item Component (1) Display assembly NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page 21. (2) Top cover/keyboard NOTE: For a detailed list of
  • HP EliteBook G7 | Maintenance and Service Guide - Page 30
    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component NOTE: The USB board cable is available in the Cable Kit as spare part number M08526-001. (11) WLAN module Intel Wi-Fi 6 AX201 + Bluetooth 5 (802.11ax 2 × 2, vPro) Intel Wi-Fi 6 AX201 + Bluetooth 5 (802.11ax 2
  • HP EliteBook G7 | Maintenance and Service Guide - Page 31
    Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Table 3-2 Display component descriptions and part numbers Item Component (1) Bezel For use in models with an IR camera and ambient light sensor For use in models with an IR camera
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    Table 3-2 Display component descriptions and part numbers (continued) Item Component For use in models with a microphone module (no camera) (2) Camera module RGB camera IR camera (3) Display panel 1000 nits, ambient light sensor 250 nits, models with WWAN 250 nits, models without WWAN, IR
  • HP EliteBook G7 | Maintenance and Service Guide - Page 33
    Table 3-2 Display component descriptions and part numbers (continued) Item Component Models without WWAN, privacy Models with WWAN, privacy Cable Kit To identify the contents of the Cable Kit, use this table. Table 3-3 Cable Kit content descriptions and part number Component Cable Kit, includes: Hub
  • HP EliteBook G7 | Maintenance and Service Guide - Page 34
    Table 3-4 Bracket Kit component descriptions and part numbers Item Component Bracket Kit, includes: (1) Solid-state drive cover (2) Memory cover (3) Fingerprint reader bracket (4) USB bracket SIM bracket (not illustrated) Plastics Kit To identify the Plastics Kit components, use this
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    Table 3-5 Plastics Kit component descriptions and part numbers Item Component Plastics Kit, includes: (1) I/O frame (2) SIM card insert (3) WWAN insulator (4) Smart card reader insert (5) Fingerprint reader insert Miscellaneous parts To identify the miscellaneous parts, use this table.
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    to-RJ-45 adapter USB-C-to-USB-A hub Cable, USB-C (male) to USB-C (male) (1 m) Lock HP nano lock HP nano dual lock HP Sure Key Cable Lock Mouse HP USB laser HP Comfort Grip Wireless Mouse HP USB Travel Mouse Power adapter, duckhead, C5NS South Korea North America Power adapter, duckhead Japan Power
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    Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Argentina Australia Brazil Denmark Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) India Israel Italy Japan North America People's Republic of China South Africa South Korea
  • HP EliteBook G7 | Maintenance and Service Guide - Page 38
    Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Thailand The United Kingdom Power cord (C13, premium, 1.0 m) Argentina Australia Brazil Denmark Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) India Israel Italy Japan North
  • HP EliteBook G7 | Maintenance and Service Guide - Page 39
    Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Switzerland Taiwan Thailand United Kingdom Power cord (C5, fixed duckhead, premium, 1.0 m) Argentina Australia Brazil Denmark Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden)
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    during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the
  • HP EliteBook G7 | Maintenance and Service Guide - Page 41
    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
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    IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the
  • HP EliteBook G7 | Maintenance and Service Guide - Page 43
    materials such as ordinary plastic assembly aids and polystyrene foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. ● Antistatic tape
  • HP EliteBook G7 | Maintenance and Service Guide - Page 44
    ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque
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    . For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 8 screws when you service Customer Self-Repair parts. Make special
  • HP EliteBook G7 | Maintenance and Service Guide - Page 46
    2. Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1). 3. Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures. Memory modules To remove the memory modules, use this
  • HP EliteBook G7 | Maintenance and Service Guide - Page 47
    Before removing the memory, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 35). 2. Remove the bottom cover (Bottom cover on page 35). 3. Disconnect the battery cable from the system board (see Battery on page 45). If you are replacing a memory module
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    2. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components
  • HP EliteBook G7 | Maintenance and Service Guide - Page 49
    . If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 35). 2. Remove the
  • HP EliteBook G7 | Maintenance and Service Guide - Page 50
    2. Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module
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    . If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 35). 2. Remove the
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    4. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. Solid-state drive To remove the M.2 solid-state drive, use this
  • HP EliteBook G7 | Maintenance and Service Guide - Page 53
    Remove the solid-state drive: ▲ Use the tab (1) to lift the cover off the solid-state drive (2). The cover is held in place by clips on the system board. 1. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer. 2. Pull the drive away from the socket to remove it (2).
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    3. Replace the cover by inserting the edges of the cover into the clips on the system board near the sides of the solid-state drive. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. 44 Chapter 5
  • HP EliteBook G7 | Maintenance and Service Guide - Page 55
    . For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 53 screws when you service the parts described in this chapter
  • HP EliteBook G7 | Maintenance and Service Guide - Page 56
    replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for to the computer. 46 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP EliteBook G7 | Maintenance and Service Guide - Page 57
    4. Remove the battery from the computer (5). To insert the battery, reverse the removal procedures. RTC battery To remove the RTC battery, use this procedure and illustration. Table 6-2 RTC battery description and part number Description RTC battery Spare part number L13694-001 Before removing
  • HP EliteBook G7 | Maintenance and Service Guide - Page 58
    bottom of the battery (2). 3. Remove the two Phillips M2.0 × 4.0 screws (3) that secure each speaker to the computer. 48 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    4. Remove the speakers from the computer (4) . Reverse this procedure to install the speakers. Card reader board To remove the card reader board, use this procedure and illustration. Table 6-4 Card reader board description and part number Description Card reader board Card reader board cable (
  • HP EliteBook G7 | Maintenance and Service Guide - Page 60
    from the clip. 2. Remove the Phillips M2.0 × 4.0 screw (2) that secures the power connector cable to the computer. 50 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    3. Remove the power connector cable from the computer (3). Reverse this procedure to install the power connector cable. USB board To remove the USB board, use this procedure and illustration. Table 6-6 USB board description and part number Description USB board USB board cables (included in Cable
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    Phillips M2.0 × 2.0 screw (2) that secures the fingerprint reader bracket to the computer, and then remove the bracket (3). 52 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP EliteBook G7 | Maintenance and Service Guide - Page 63
    3. Remove the fingerprint reader board from the computer (4). Reverse this procedure to install the fingerprint reader board. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-8 Touchpad description and part number Description Touchpad Touchpad with NFC antenna Touchpad
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    on the NFC module (1). 2. Disconnect the touchpad cable from the reverse ZIF connector on the NFC module (2). 54 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP EliteBook G7 | Maintenance and Service Guide - Page 65
    3. Use a tool to release the module (3), and then remove the module from the computer (4). The module is secured with adhesive. Fan Reverse this procedure to install the NFC module. To remove the fan, use this procedure and illustration. Table 6-10 Fan description and part number Description Fan
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    the heat sink, loosen the four captive Phillips screws (1) that secure the heat sink to the computer. 56 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP EliteBook G7 | Maintenance and Service Guide - Page 67
    . The following illustration shows the replacement thermal material locations. Thermal paste is used on the system board component (1) and on the heat sink area (2) that services it. Reverse this procedure to install the heat sink. Component replacement procedures 57
  • HP EliteBook G7 | Maintenance and Service Guide - Page 68
    the system board: ● Power connector cable (1) ● Camera cable (2) ● Antenna cables from the WWAN module (select products only) (3) 58 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP EliteBook G7 | Maintenance and Service Guide - Page 69
    ● Small USB cable from the USB board (4) ● Larger USB cable from the USB board (ZIF) (5) ● Speaker cable (6) ● Display cable (7) ● Keyboard cable (ZIF) (8) ● Antenna cables from the WLAN module (9) ● Card reader cable (ZIF) (10) ● Touchpad cable (ZIF) (11) ● Keyboard backlight cable (ZIF) (select
  • HP EliteBook G7 | Maintenance and Service Guide - Page 70
    .0 × 2.0 screws (2) that secure the system board to the computer. 5. Remove the SIM card insert from the computer (3). 60 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    6. Lift the side of the system board upward (1), and then pull the system board away from the connectors on the side of the computer to remove it (2). Reverse this procedure to install the system board. Display assembly To remove and disassemble the display assembly, use these procedures and
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    the hinges (2). 5. Separate the display assembly from the computer (3). 6. If you need to replace display assembly subcomponents: 62 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    a. Flex the bottom (1) and top (3), and then the left (2) and right sides of the bezel (2) to release it. b. Remove the bezel from the display (4). Bezels are available as the following spare part numbers: ● M08545-001: IR camera and ambient light sensor ● M08546-001: IR camera ● M08547-001: RGB
  • HP EliteBook G7 | Maintenance and Service Guide - Page 74
    turning the tweezers, wrap the tape around the tweezers (2) as you continue to pull the tape out 64 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP EliteBook G7 | Maintenance and Service Guide - Page 75
    from behind the display panel (3). You must pull the tape multiple times before it is completely removed. b. Rotate the display panel over and place it next to the display enclosure (4). Display panels are available as the following spare part numbers: M08527-001: 1000 nits, privacy models with an
  • HP EliteBook G7 | Maintenance and Service Guide - Page 76
    strips (4). d. Install the alignment tools onto the upper left and right corners of the display rear cover (5). 66 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    e. Insert the top of the panel into the top of the display rear cover (6), and then rotate the panel into place (7). Be sure that the upper corners of the panel are positioned up against the insides of the alignment tools. f. Remove the alignment tool. g. Replace the bezel by pressing along the
  • HP EliteBook G7 | Maintenance and Service Guide - Page 78
    the table for 20 minutes to allow the adhesive to set. k. Position the computer upright on a table. 68 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP EliteBook G7 | Maintenance and Service Guide - Page 79
    l. Leave the computer upright on the table for 10 minutes to be sure the panel sits correctly in the display. m. Open the display and remove rubber spacer strips. 11. When installing the display hinges, use the following illustration to determine proper cable routing. The WWAN antenna cables and
  • HP EliteBook G7 | Maintenance and Service Guide - Page 80
    the sensor from the computer (3). The ambient light sensor is available as spare part number M07212-001. 70 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP EliteBook G7 | Maintenance and Service Guide - Page 81
    14. If you need to remove the second ambient light sensor from the display, disconnect the cables from the ZIF connectors on the board (1), and then remove the sensor from the computer (2). The second ambient light sensor is available as spare part number M07213-001 or M08553-001 for privacy models
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    : For installing, note that the cable routes under the camera module before it connects to the module. 72 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    17. If you need to remove the display cable, disconnect the cable from the ZIF connector on the hub board (1), remove the cable from the clips at the bottom of the display back cover (2), and then remove the cable (3). The display panel cable is available as spare part number M15627-001. 18. If you
  • HP EliteBook G7 | Maintenance and Service Guide - Page 84
    back (2) and near the hinge on the display back cover (3), and then remove the antennas and cables (4). 74 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP EliteBook G7 | Maintenance and Service Guide - Page 85
    21. If you need to remove the ambient light sensor cable, disconnect the cable from the ZIF connectors on the ambient light sensor board (1) and hub board (2), and then peel the cable off the inside of the display back cover to remove it (3). The ambient light sensor cable is available in the Cable
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    backlit Keyboard with top cover, backlit, for use in privacy models M08699-xx1 M08700-xx1 M08701-xx1 76 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Table 6-14 Spare part country codes For use in country or region Spare part number Belgium -A41 Brazil -201 Bulgaria -261 Chile -161 Czech Republic/Slovakia -FL1 Denmark -081 Denmark, Finland, and Norway -DH1 French Canada -DB1 Finland/Sweden -B71 France -051 Germany -041
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    Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Navigating and selecting in the main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods: ● To exit
  • HP EliteBook G7 | Maintenance and Service Guide - Page 89
    HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting instructions: review the prerequisites, you can check for and download BIOS
  • HP EliteBook G7 | Maintenance and Service Guide - Page 90
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP EliteBook G7 | Maintenance and Service Guide - Page 91
    most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using HP Sure Start (select
  • HP EliteBook G7 | Maintenance and Service Guide - Page 92
    that you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery You have several options for recovering your system. Choose
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    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
  • HP EliteBook G7 | Maintenance and Service Guide - Page 94
    device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the onscreen instructions to find your product and locate your documentation. 84 Chapter 8 Backing up, restoring, and recovering
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    the on-screen instructions. ● If instructions for calling support are displayed. Follow those instructions. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP Support Assistant. Accessing HP PC Hardware
  • HP EliteBook G7 | Maintenance and Service Guide - Page 96
    to access it from HP Support Assistant. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes. 3. Select
  • HP EliteBook G7 | Maintenance and Service Guide - Page 97
    scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the Failure ID code. NOTE: To start diagnostics on
  • HP EliteBook G7 | Maintenance and Service Guide - Page 98
    UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
  • HP EliteBook G7 | Maintenance and Service Guide - Page 99
    by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP
  • HP EliteBook G7 | Maintenance and Service Guide - Page 100
    10 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide
  • HP EliteBook G7 | Maintenance and Service Guide - Page 101
    33.8 cm (13.3 in) display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 33.8 cm 13.3 in Resolution 1920 × 1080 Surface treatment Antiglare Brightness 250 nits (45% CG panels, touch and nontouch)
  • HP EliteBook G7 | Maintenance and Service Guide - Page 102
    capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications (SATA-3) This section provides specifications for your solid-state drive. Table 10-4 Solid
  • HP EliteBook G7 | Maintenance and Service Guide - Page 103
    nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in
  • HP EliteBook G7 | Maintenance and Service Guide - Page 104
    Utilities. iv. Under Utilities, select Disk Sanitizer, select the hard drive with the data that you want to clear, and then follow the on-screen instructions to continue. NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet
  • HP EliteBook G7 | Maintenance and Service Guide - Page 105
    usage Use this table to troubleshooting nonvolatile memory usage. Table 11-1 Troubleshooting steps for nonvolatile memory usage critical computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select products only) on page
  • HP EliteBook G7 | Maintenance and Service Guide - Page 106
    Troubleshooting steps hp.com/ support. Select Identify your product for manuals and specific product information, and then follow the on-screen instructions made public. not made available to the public unless a firmware upgrade is necessary to address a unique issue. Camera (select 64
  • HP EliteBook G7 | Maintenance and Service Guide - Page 107
    instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but supports HP upgrade
  • HP EliteBook G7 | Maintenance and Service Guide - Page 108
    screen instructions to continue. Using HP Sure Start (select products only) Select computer models are configured with HP HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support
  • HP EliteBook G7 | Maintenance and Service Guide - Page 109
    12 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the
  • HP EliteBook G7 | Maintenance and Service Guide - Page 110
    Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China
  • HP EliteBook G7 | Maintenance and Service Guide - Page 111
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP EliteBook G7 | Maintenance and Service Guide - Page 112
    21 spare part number 21 hot keys using 15 HP PC Hardware Diagnostics UEFI downloading 88 starting 87 using 87 HP PC Hardware Diagnostics Windows accessing 85, 86 downloading 86 installing 87 using 85 HP Recovery media recovery 83 HP Sure Recover 83 HP Sure Start 93, 98 hubs, spare part numbers 25
  • HP EliteBook G7 | Maintenance and Service Guide - Page 113
    14 fn 14 Windows 14 L labels Bluetooth 16 regulatory 16 serial number 16 service 16 wireless certification 16 WLAN 16 left side components 8 lights camera 9 caps information regulatory label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 89 using 88
  • HP EliteBook G7 | Maintenance and Service Guide - Page 114
    system board removal 58 spare part numbers 58 system memory, removing personal data from volatile 93 system restore point, creating 82 T touchpad removal 53 spare part number 53 TPM settings 80 transporting guidelines 30, 34 traveling with the computer 16 U USB board removal 51 spare part number 51
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.