HP EliteBook G7 Maintenance and Service Guide - Page 7

Table of contents

1

Product description

.......................................................................................................................................

1

2

Components

..................................................................................................................................................

7

Right side

...............................................................................................................................................................

7

Left side

.................................................................................................................................................................

8

Display

....................................................................................................................................................................

9

Keyboard area

......................................................................................................................................................

10

Touchpad components

......................................................................................................................

10

Lights

.................................................................................................................................................

11

Button, speakers, and

ﬁngerprint

reader

.........................................................................................

12

Special keys

.......................................................................................................................................

14

Hot keys (select products only)

.........................................................................................................

15

Bottom

.................................................................................................................................................................

15

Labels

...................................................................................................................................................................

16

3

Illustrated parts catalog

..............................................................................................................................

18

Computer major components

..............................................................................................................................

18

Display assembly subcomponents

......................................................................................................................

21

Cable Kit

...............................................................................................................................................................

23

Bracket Kit

............................................................................................................................................................

23

Plastics Kit

...........................................................................................................................................................

24

Miscellaneous parts

.............................................................................................................................................

25

4

Removal and replacement procedures preliminary requirements

....................................................................

30

Tools required

......................................................................................................................................................

30

Service considerations

.........................................................................................................................................

30

Plastic parts

.......................................................................................................................................

30

Cables and connectors

......................................................................................................................

30

Drive handling

...................................................................................................................................

30

Workstation guidelines

.....................................................................................................................

31

Electrostatic discharge information

....................................................................................................................

31

Generating static electricity

..............................................................................................................

32

Preventing electrostatic damage to equipment

...............................................................................

32

Personal grounding methods and equipment

..................................................................................

33

Grounding the work area

...................................................................................................................

33

Recommended materials and equipment

........................................................................................

33

vii

Section	Page
Product description	11
Components	17
Right side	17
Left side	18
Display	19
Keyboard area	20
Touchpad components	20
Lights	21
Button, speakers, and fingerprint reader	22
Special keys	24
Hot keys (select products only)	25
Bottom	25
Labels	26
Illustrated parts catalog	28
Computer major components	28
Display assembly subcomponents	31
Cable Kit	33
Bracket Kit	33
Plastics Kit	34
Miscellaneous parts	35
Removal and replacement procedures preliminary requirements	40
Tools required	40
Service considerations	40
Plastic parts	40
Cables and connectors	40
Drive handling	40
Workstation guidelines	41
Electrostatic discharge information	41
Generating static electricity	42
Preventing electrostatic damage to equipment	42
Personal grounding methods and equipment	43
Grounding the work area	43
Recommended materials and equipment	43
Packaging and transporting guidelines	44
Removal and replacement procedures for Customer Self-Repair parts	45
Component replacement procedures	45
Preparation for disassembly	45
Bottom cover	45
Memory modules	46
WLAN module	49
WWAN module	50
Solid-state drive	52
Removal and replacement procedures for authorized service provider parts	55
Component replacement procedures	55
Preparation for disassembly	55
Battery	55
RTC battery	57
Speakers	58
Card reader board	59
Power connector cable	60
USB board	61
Fingerprint reader board	62
Touchpad	63
NFC module	64
Fan	65
Heat sink	66
System board	68
Display assembly	71
Keyboard with top cover	86
Computer Setup (BIOS), TPM, and HP Sure Start	88
Using Computer Setup	88
Navigating and selecting in Computer Setup	88
Restoring factory settings in Computer Setup	88
Updating the BIOS	89
Determining the BIOS version	89
Preparing for a BIOS update	89
Downloading a BIOS update	89
Installing a BIOS update	90
Changing the boot order using the f9 prompt	90
TPM BIOS settings (select products only)	90
Using HP Sure Start (select products only)	91
Backing up, restoring, and recovering	92
Backing up information and creating recovery media	92
Using Windows tools	92
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	92
Restoring and recovery	92
Restoring, resetting, and refreshing using Windows tools	93
Recovering using HP Recovery media	93
Changing the computer boot order	93
Using HP Sure Recover (select products only)	93
Using HP PC Hardware Diagnostics	95
Using HP PC Hardware Diagnostics Windows (select products only)	95
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	95
Accessing HP PC Hardware Diagnostics Windows	95
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support	95
Accessing HP PC Hardware Diagnostics Windows from Support Assistant	96
Downloading HP PC Hardware Diagnostics Windows	96
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	96
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	96
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	96
Installing HP PC Hardware Diagnostics Windows	97
Using HP PC Hardware Diagnostics UEFI	97
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	97
Starting HP PC Hardware Diagnostics UEFI	97
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	98
Downloading the latest HP PC Hardware Diagnostics UEFI version	98
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	98
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	98
Downloading Remote HP PC Hardware Diagnostics UEFI	99
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	99
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	99
Customizing Remote HP PC Hardware Diagnostics UEFI settings	99
Specifications	100
Computer specifications	100
33.8 cm (13.3 in) display specifications	101
Solid-state drive specifications	101
Solid-state drive specifications (SATA-3)	102
Statement of memory volatility	103
Current BIOS steps	103
Nonvolatile memory usage	105
Questions and answers	107
Using HP Sure Start (select products only)	108
Power cord set requirements	109
Requirements for all countries	109
Requirements for specific countries and regions	109
Recycling	111

HP EliteBook G7 Maintenance and Service Guide - Page 7

Table of contents

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