HP EliteOne 1000 Maintenance and Service Guide - Page 101

Control panel message, Description, Recommended action, 30C: Hard Disk 3-6: SMART Hard Drive

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Control panel message 302-Hard Disk 2: SMART Hard Drive Detects Imminent Failure 309 - 30C: Hard Disk 3-6: SMART Hard Drive Detects Imminent Failure 3F0-Boot Device Not Found 3F1-Hard Disk 1 Error 3F2-Hard Disk 2 Error 400-Serial Port A Address Conflict Detected 41B-Device in PCI Express Slot Failed To Initialize 43A-USB Type-C I2C Not Connected 43B-More Than One USB type-C Cards Are Installed 500-BIOS Recovery 70x-Wireless Mode Not Supported 800-Keyboard Error Description Recommended action Hard drive is about to fail. (Some hard drives 1. have a hard drive firmware patch that will fix an erroneous error message.) 2. 3. Determine if hard drive is giving correct error message. Run the Drive Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Hard drive is about to fail. (Some hard drives 1. have a hard drive firmware patch that will fix an erroneous error message.) 2. 3. Determine if hard drive is giving correct error message. Run the Drive Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Boot device not found. Insert boot device or load operating system. Hard disk 1 error. 1. Check and/or replace cables. 2. Clear CMOS. (See Password security and resetting CMOS on page 97.) 3. Replace the hard disk drive. Hard disk 2 error. 1. Check and/or replace cables. 2. Clear CMOS. (See Password security and resetting CMOS on page 97.) 3. Replace the hard disk drive. Both external and internal serial ports are assigned to the same resources. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Password security and resetting CMOS on page 97.) 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. There is an incompatibility or problem with a PCIe device and the system or PCIe link could not be configured to a valid bus width or speed. Try rebooting the system. If the error reoccurs, the device may not work with this system Cable is required between I2C on card and USB- Install cable between I2C on card and USB-C on C on the system board. the system board. More than one USB type-C card is installed. Remove USB type-C card so only one is installed. A system BIOS recovery has occurred. Not applicable. The system has detected a wireless module installed in the system that is not supported and has been disabled. Replace with a supported module. Keyboard failure. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. POST numeric codes and text messages 93

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Control panel message
Description
Recommended action
302-Hard Disk 2: SMART Hard Drive Detects
Imminent Failure
Hard drive is about to fail. (Some hard drives
have a hard drive
firmware
patch that will
fix
an
erroneous error message.)
1.
Determine if hard drive is giving correct
error message. Run the Drive Protection
System test under using F2 Diagnostics
when booting the computer.
2.
Apply hard drive
firmware
patch
if applicable. (Available at
support
.)
3.
Back up contents and replace hard drive.
309 – 30C: Hard Disk 3–6: SMART Hard Drive
Detects Imminent Failure
Hard drive is about to fail. (Some hard drives
have a hard drive
firmware
patch that will
fix
an
erroneous error message.)
1.
Determine if hard drive is giving correct
error message. Run the Drive Protection
System test under using F2 Diagnostics
when booting the computer.
2.
Apply hard drive
firmware
patch
if applicable. (Available at
support
.)
3.
Back up contents and replace hard drive.
3F0–Boot Device Not Found
Boot device not found.
Insert boot device or load operating system.
3F1–Hard Disk 1 Error
Hard disk 1 error.
1.
Check and/or replace cables.
2.
Clear CMOS. (See
Password security and
resetting CMOS
on page
97
.)
3.
Replace the hard disk drive.
3F2–Hard Disk 2 Error
Hard disk 2 error.
1.
Check and/or replace cables.
2.
Clear CMOS. (See
Password security and
resetting CMOS
on page
97
.)
3.
Replace the hard disk drive.
400-Serial Port A Address
Conflict
Detected
Both external and internal serial ports are
assigned to the same resources.
1.
Remove any serial port expansion cards.
2.
Clear CMOS. (See
Password security and
resetting CMOS
on page
97
.)
3.
Reconfigure
card resources and/or run
Computer Setup or Windows utilities.
41B-Device in PCI Express Slot Failed To
Initialize
There is an incompatibility or problem with a
PCIe device and the system or PCIe link could
not be
configured
to a valid bus width or speed.
Try rebooting the system. If the error reoccurs,
the device may not work with this system
43A-USB Type-C I2C Not Connected
Cable is required between I2C on card and USB-
C on the system board.
Install cable between I2C on card and USB-C on
the system board.
43B-More Than One USB type-C Cards Are
Installed
More than one USB type-C card is installed.
Remove USB type-C card so only one is
installed.
500–BIOS Recovery
A system BIOS recovery has occurred.
Not applicable.
70x-Wireless Mode Not Supported
The system has detected a wireless module
installed in the system that is not supported
and has been disabled.
Replace with a supported module.
800-Keyboard Error
Keyboard failure.
1.
Reconnect keyboard with computer
turned
off.
2.
Check connector for bent or missing pins.
POST numeric codes and text messages
93