HP EliteOne 1000 Maintenance and Service Guide - Page 5

Table of contents

1

Product features

...........................................................................................................................................

1

Overview

................................................................................................................................................................

1

Base unit top components

.....................................................................................................................................

1

Base unit side components

....................................................................................................................................

2

Base unit rear components

....................................................................................................................................

2

Display head front components (select products only)

........................................................................................

3

Webcam components

............................................................................................................................................

3

Infrared (IR) webcam (optional)

..........................................................................................................

3

Full High

Deﬁnition

(FHD) webcam (optional)

.....................................................................................

4

Serial and product number locations

....................................................................................................................

4

2

Illustrated parts catalog

................................................................................................................................

5

3

Routine care, SATA drive guidelines, and disassembly preparation

....................................................................

9

Electrostatic discharge information

......................................................................................................................

9

Generating static

...............................................................................................................................

10

Preventing electrostatic damage to equipment

...............................................................................

10

Personal grounding methods and equipment

..................................................................................

11

Grounding the work area

...................................................................................................................

11

Recommended materials and equipment

........................................................................................

11

Operating guidelines

...........................................................................................................................................

12

Routine care

.........................................................................................................................................................

12

General cleaning safety precautions

................................................................................................

12

Cleaning the computer case

..............................................................................................................

13

Cleaning the keyboard

.......................................................................................................................

13

Cleaning the display

..........................................................................................................................

13

Cleaning the mouse

...........................................................................................................................

14

Service considerations

.........................................................................................................................................

14

Tools and software requirements

.....................................................................................................

14

Screws

...............................................................................................................................................

14

Cables and connectors

......................................................................................................................

14

Hard Drives

........................................................................................................................................

14

Lithium coin cell battery

....................................................................................................................

15

4

Removal and replacement procedures

...........................................................................................................

16

Preparing to disassemble the computer

.............................................................................................................

16

v

Section	Page
Product features	9
Overview	9
Base unit top components	9
Base unit side components	10
Base unit rear components	10
Display head front components (select products only)	11
Webcam components	11
Infrared (IR) webcam (optional)	11
Full High Definition (FHD) webcam (optional)	12
Serial and product number locations	12
Illustrated parts catalog	13
Routine care, SATA drive guidelines, and disassembly preparation	17
Electrostatic discharge information	17
Generating static	18
Preventing electrostatic damage to equipment	18
Personal grounding methods and equipment	19
Grounding the work area	19
Recommended materials and equipment	19
Operating guidelines	20
Routine care	20
General cleaning safety precautions	20
Cleaning the computer case	21
Cleaning the keyboard	21
Cleaning the display	21
Cleaning the mouse	22
Service considerations	22
Tools and software requirements	22
Screws	22
Cables and connectors	22
Hard Drives	22
Lithium coin cell battery	23
Removal and replacement procedures	24
Preparing to disassemble the computer	24
Base unit access covers	25
Display head	27
Internal components	29
Memory	30
Memory module specifications	30
Populating memory modules	30
Installing memory modules	31
RTC battery	32
Hard drive	33
Fans	35
Solid-state drive (M.2)	37
Display head rear panel	38
Webcam	39
WLAN module	41
Speakers	42
Antennas	43
Heat sink	44
Processor	46
Graphics card	47
System board	49
System board callouts	54
Computer Setup (F10) Utility	55
Computer Setup (F10) Utilities	55
Using Computer Setup (F10) Utilities	55
Computer Setup–Main	57
Computer Setup—Security	59
Computer Setup—Advanced	63
Recovering the configuration settings	68
Using HP PC Hardware Diagnostics	69
Using HP PC Hardware Diagnostics Windows (select products only)	69
Downloading HP PC Hardware Diagnostics Windows	69
Downloading the latest HP PC Hardware Diagnostics Windows version	70
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	70
Installing HP PC Hardware Diagnostics Windows	70
Using HP PC Hardware Diagnostics UEFI	70
Starting HP PC Hardware Diagnostics UEFI	71
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	71
Downloading the latest HP PC Hardware Diagnostics UEFI version	71
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	71
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	72
Downloading Remote HP PC Hardware Diagnostics UEFI	72
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	72
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	72
Customizing Remote HP PC Hardware Diagnostics UEFI settings	72
Troubleshooting without diagnostics	74
Safety and comfort	74
Before you call for technical support	74
Helpful hints	75
Solving general problems	76
Solving power problems	79
Solving hard drive problems	80
Solving audio problems	82
Solving printer problems	83
Solving keyboard and mouse problems	84
Solving hardware installation problems	85
Solving network problems	86
Solving memory problems	88
Solving USB flash drive problems	90
Solving Internet access problems	90
Solving software problems	91
Backing up, restoring, and recovering	93
Creating recovery media and backups	93
Using HP Recovery media (select products only)	93
Using Windows tools	94
Using the HP Cloud Recovery Download Tool (select products only)	95
Restore and recovery	95
Recovering using HP Recovery Manager	95
What you need to know before you get started	95
Using the HP Recovery partition (select products only)	96
Using HP Recovery media to recover	97
Changing the computer boot order	97
Removing the HP Recovery partition (select products only)	97
POST error messages and diagnostic front panel LEDs and audible codes	98
POST numeric codes and text messages	98
Interpreting system validation diagnostic front panel LEDs and audible codes	103
Password security and resetting CMOS	105
Resetting the password jumper	105
Clearing and resetting the BIOS	107
Power cord set requirements	108
General requirements	108
Japanese power cord requirements	108
Country-specific requirements	109
Statement of memory volatility	110
Nonvolatile memory usage	112
Questions and answers	114
Using HP Sure Start (select models only)	115
Specifications	116

HP EliteOne 1000 Maintenance and Service Guide - Page 5

Table of contents

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