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HP LaserJet 6p/mp Service Manual - Page 127

Scanner Error, Formatter Error., Firmware Error, Processor Error, Table 7-3

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Table 7-3 Service and error messages (Continued 3of 3) Scanner Error. Caused by a scanner malfunction. 1. Power-cycle the printer by unplugging the printer and plugging it back in. 2. Ensure condensation caused by moving the printer from a cold to a warm environment hasn't occurred. Allow the printer to acclimate to the warmer room. 3. Verify the two Laser/Scanner Assembly connectors are firmly seated. 4. Replace scanner cable J207 on the DC Controller PCA. 5. Replace the Laser/Scanner Assembly. Formatter Error. 6. Replace the DC Controller PCA. 1. Power-cycle the printer by unplugging the printer and plugging it back in. 2. Disconnect the parallel I/O cable and try running a printer self test. Reconnect the parallel cable if the self test is successful and try host/ printer communications again. Firmware Error. Processor Error. 3. If the error persists, replace the Formatter PCA. Note the LED pattern and the BiTronics error code. Contact HP technical support with this information as well as a description of what data was sent, the errors encountered prior to the firmware error, the condition of the printer prior to the error, and any other information that may help isolate the error. Note the LED pattern and the Bitronics error code. Contact HP technical support with this information as well as a description of what data was sent, the errors encountered prior to the firmware error, the condition of the printer prior to the error, and any other information that may help isolate the error. EN Printer error troubleshooting 125

Section	Page
Contents	7
Figures	11
Tables	13
Product information	15
Chapter contents	15
Printer features	16
Identification	17
HP LaserJet 6L Gold	17
Model and serial	17
Specifications	20
Product overview	21
Service approach	24
Parts Exchange Program	24
Ordering parts	24
Ordering related documentation	24
Contacting HP to place an order	24
Technical assistance	25
HPCustomer Care	25
HP worldwide sales and service offices	27
Warranty	30
Hardware service during the warranty period	30
Hardware service after the warranty period	30
HP LaserJet Toner Cartridge warranty	31
Voltage conversions	31
Site requirements	33
Chapter contents	33
Site requirements	34
Operating environment	34
Printer space requirements	35
The HP C3906A/F Toner Cartridge	36
Storage conditions	36
Storing opened toner cartridges	36
Toner cartridge handling suggestions	37
Operating overview	39
Chapter contents	39
Using the Control Panel	40
Control Panel layout	40
Indicator lights	40
The Control Panel Button	42
Printing a self-test page	43
Continuous self test	46
Printing an engine test	46
Resetting the printer	47
To reset the printer	47
Printer maintenance	49
Chapter contents	49
Life expectancy of consumables	50
Toner cartridge life	51
Saving toner with EconoMode	51
Refilled toner cartridges	52
Recycling toner cartridges	52
Cleaning the printer	53
Cleaning printer components	53
Cleaning spilled toner	54
Functional overview	55
Chapter contents	55
Basic printer functions	56
DC Controller/power system	57
Print engine control system	58
Power system (on DC Controller PCA)	58
Formatter system	60
CPU	60
Read only memory (ROM)	60
Random access memory (RAM)	60
Parallel interface	60
Control Panel	60
Resolution Enhancement technology (REt)	61
EconoMode	61
Memory Enhancement technology (MEt)	61
Enhanced I/O	61
Page Protect	62
PJL overview	62
Image formation system	63
Toner cartridge	63
Step 1: Drum cleaning	64
Step 2: Drum conditioning	64
Step 3: Image writing	64
Step 4: Image developing	64
Step 5: Image transferring	64
Step 6: Image fusing	64
Paper feed system	65
Paper jam detection	67
Basic sequence of operation	68
Removal and replacement	71
Chapter contents	71
Removal and replacement strategy	72
Required tools	73
Installing memory cards (DRAM)	74
Covers and doors	75
Back Cover	75
EP Door Assembly	77
Memory Door	78
Main Cover and Paper Input Assembly	79
Internal assemblies	80
Control Panel	80
Exit Roller Assembly	81
Delivery Assembly	82
Fuser Pressure Plate	84
Heating Element	86
Pressure Roller	89
Face-Up/Face-Down Lever	90
Fuser Exit Roller Assembly	91
Paper Exit Sensor Flag	92
Top assemblies	93
Laser/Scanner Assembly	93
Solenoid	94
Pickup Roller Assembly	96
Paper Feed Frame	99
Transfer Roller Guide and Transfer Roller	103
Kick Plate	104
Separation Pad	106
Subpads	107
Feed Assembly	108
Bottom assemblies	111
Memory Door Guide	111
Motor	112
DC Controller	113
Formatter PCA	116
Troubleshooting	117
Chapter contents	117
General troubleshooting flowchart	118
Paper path and components	120
DC Controller diagram	121
Printer error troubleshooting	122
Priority of errors	122
Printer status messages	123
Service and error messages	125
Image formation troubleshooting	128
Check the toner cartridge	128
Image defect examples	129
Troubleshooting checks	135
Engine test	135
Half self-test functional check	136
Drum rotation functional check	136
High-voltage power supply check	137
Paper curl	139
Troubleshooting tools	140
Paper path check	140
Repetitive image defect ruler	141
Main wiring diagram	142
Parts and diagrams	145
Chapter contents	145
How to use the part lists and diagrams	146
Ordering parts	146
Ordering consumables	146
Accessories and supplies	147
Common hardware	148
Parts diagrams	149
Parts index	169
Alphabetical parts list	169
Numerical parts list	174
Regulatory information	179
Laser Safety (U.S.)	179
Laser Statement (Finland)	180
Toner safety	181
Ozone emission	181
FCC Statement (Class B)	182
VCCI Statement (Japan)	182