HP OMEN 17-cb0000 Maintenance and Service Guide

HP OMEN 17-cb0000 Manual

HP OMEN 17-cb0000 manual content summary:

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    Maintenance and Service Guide OMEN by HP 17 Laptop PC
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    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By
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    -Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and
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    iv Important Notice about Customer Self-Repair Parts
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    Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    vi Safety warning notice
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    subcomponents ...20 Cables ...21 Miscellaneous parts ...22 4 Removal and replacement procedures preliminary requirements 24 Tools required ...24 Service considerations ...24 Plastic parts ...24 Cables and connectors ...24 Drive handling ...25 Workstation guidelines ...25 Electrostatic discharge
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    -state drive and Optane memory module 32 Memory module ...34 Hard drive assembly ...35 6 Removal and replacement procedures for authorized service provider parts 37 Component replacement procedures ...37 Thermal material ...37 Battery ...38 WLAN module ...39 Power connector ...41 Speaker assembly
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    Starting HP PC Hardware Diagnostics UEFI 64 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 64 Downloading the latest HP PC Hardware Diagnostics UEFI version 64 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ...64 Using Remote HP PC
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    x
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    + PSR, A/P, 144 Hz eDP 1.4 + PSR, 144 Hz eDP 1.4 + PSR2, 60 Hz Memory Two SODIMM slots, customer accessible/upgradeable DDR4-2666 dual channel support, 1.2 V Supports up to 32 GB maximum system memory in the following configurations: ● 32 GB (16 GB × 2) ● 16 GB (16 GB × 1 or 8 GB × 2) ● 12
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    1 TB, 7200 rpm hard drive Audio Audio brand: Bang & Olufsen Audio control panel: OMEN Audio Control (supports DTS: X Ultra) Supports HP Audio Boost 2.0 with discrete amplifier Dual speakers Supports Headphone X Video HP Wide Vision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR
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    AC adapter Audio-out (headphone)/Audio-in (microphone) combo jack Microphone-in jack RJ-45 (network) jack High-definition multimedia interface (HDMI) v.2.0 + HDCP 2.2 supporting up to 4096 × 2160 at 60 Hz Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
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    Category Description Supports a 4 cell, 70 Wh, polymer battery Supports a 3 cell, 52 Wh, polymer battery Supports battery life enhancement Supports battery Windows 10 Pro 64 Web/Kiosk FreeDOS 3.0 Serviceability End-user replaceable parts AC adapter Memory modules Solid-state drive
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    2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. NOTE: Actual computer color, feature locations, and icon labels may vary from the images depicted. Right side Table 2-1 Right-
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    Left side NOTE: Refer to the illustration that most closely matches your computer. Table 2-2 Left-side components and their descriptions Component (1) Power connector Description Connects an AC adapter. (2) AC adapter and battery light ● White: The AC adapter is connected and the battery is
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    . Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal , see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select
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    . For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. 8 Chapter 2 Getting to know your computer
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    Keyboard area Touchpad Table 2-5 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left touchpad button (3) Right touchpad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an
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    Lights Table 2-6 Lights and their descriptions Component (1) Power light (2) Caps lock light (3) Mute light (4) Touchpad light (5) Num lock light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to
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    Button Table 2-7 Button and description Component (1) Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit
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    Special keys Table 2-8 Special keys and their descriptions Component (1) Gaming macro keys (2) esc key (3) fn key (4) Windows key (5) Action keys (6) Airplane mode key (also referred to as the wireless button) (7) OMEN key Description Allow you to create different gaming key
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    Bottom Table 2-9 Bottom components and their descriptions Component (1) Vent (2) Speakers Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on
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    the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may , or the model number. Locate this information before you contact support. Table 2-10 Service label components Component (1) HP product name (2) Model number (3)
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    specific gaming needs. ▲ To open HP OMEN Command Center, select the Start button, select HP OMEN Command Center, and then follow the on-screen instructions. - or - Press the OMEN key at the top right side of the keyboard. The HP OMEN Command Center dashboard provides a central location to access
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    current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the
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    Table 3-1 Computer major components and their descriptions Item Component Spare part number (1) Display assembly NOTE: Display assemblies are spared only at a subcomponent level. (2) Keyboard/top cover (includes acetate tape): For a detailed list of country codes, see Keyboard/top cover on
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    Fi + Bluetooth 5 Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (non-vPro) Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) (12) Memory modules (DDR4-2666): 16 GB 8 GB 4 GB (13) Power connector cable For use in models with N18P-G0 graphics (GeForce
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    Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number For use in models with N18P/N18E G0/G1 graphics (NVIDIA GeForce GTX 1650, 1660Ti, RTX 2060) L57356-001 For use in models with N18E G2/G3 graphics (NVIDIA GeForce RTX 2070/2080) L57357-001
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    Display assembly subcomponents Table 3-3 Display components and their descriptions Item Component (1) Display bezel with magnet (2) Webcam/microphone module (includes bezel adhesive) (3) Display panel (includes panel adhesive tape and bezel adhesive): NOTE: Display panel adhesive is
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    Table 3-3 Display components and their descriptions (continued) Item Component Spare part number (6) Wireless antennas (main and aux; includes bezel adhesive and display panel adhesive tape) L57353-001 (7) Display back cover (includes bezel adhesive and display panel adhesive tape) L57355-
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    Miscellaneous parts Table 3-5 Miscellaneous parts and their descriptions Component AC adapter (PFC): 330 W, 7.4 mm 230 W, 7.4 mm 200 W, 4.5 mm 150 W, 4.5 mm Power cord (C5, 1.0 m): For use in Australia For use in Denmark For use in Europe For use in India For use in Israel For use in Japan For use
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    Table 3-5 Miscellaneous parts and their descriptions (continued) Component For use in Taiwan For use in Thailand For use in the United Kingdom External optical drive Thermal grease Thermal pad kit HDMI-to-VGA adapter USB-C-to-USB-A adapter Screw Kit Spare part number L22342-001 L22338-001 L22332-
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    damage. Plastic parts IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts. Cables and connectors IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage
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    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
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    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using
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    dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends the following materials and
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    ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque
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    is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. then follow the on-screen instructions. There are as many as 20 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make
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    Bottom cover Table 5-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover for use in models with N18P/N18E G0/G1 graphics (NVIDIA GeForce GTX 1650, 1660Ti, RTX L57356-001 2060) Bottom cover for use in models with N18E G2/G3 graphics (NVIDIA GeForce RTX 2070/
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    3. Remove the bottom cover from the computer (3). Reverse this procedure to install the bottom cover. Component replacement procedures 31
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    Solid-state drive and Optane memory module Table 5-2 Solid-state drive and Optane memory module descriptions and part numbers Description 1 TB, PCIe, Gen 3 × 4 512 GB, PCIe, Gen 3 × 4 512 GB, PCIe + 32 GB Optane memory 256 GB, PCIe, Gen 3 × 4 128 GB, PCIe, Gen 3 × 2 16 GB, PCIe, Gen 3 × 2 Optane
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    2. Lift the top of the drive (1), and then pull the drive from the socket (2). Reverse this procedure to install the solid-state drive or Optane memory module. Component replacement procedures 33
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    Memory module Table 5-3 Memory descriptions and part numbers Description Memory module, 16 GB Memory module, 8 GB Memory module, 4 GB Spare part number 937438-850 937236-850 L10598-850 Before removing the memory modules, follow these steps: 1. Prepare the computer for disassembly (Preparation for
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    Hard drive assembly Table 5-4 Hard drive and connector descriptions and part numbers Description Hard drive, 2 TB, 5400 rpm Hard drive, 1 TB, 7200 rpm Hard drive connector/cable Spare part number 912487-850 766644-001 L57362-001 Before removing the hard drive assembly, follow these steps: 1.
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    4. If it is necessary to disassemble the hard drive, remove the four Phillips M3.0 × 3.0 screws (1) from the brackets, and then remove the brackets from the hard drive (2). Disconnect the connector from the drive (3). Reverse this procedure to reassemble and install the hard drive. 36 Chapter 5
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    information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 47 screws that must be removed, replaced, and/or loosened when servicing the computer
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    the connector (2), and then remove the battery from the computer (3). Reverse this procedure to install the battery. 38 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    + Bluetooth 5 Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (non-vPro) Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Spare part number L22634-005 L35282-005 924813-855 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with
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    the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. 40 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Power connector Table 6-4 Power connector description and part number Description Power connector for use in models with N18P-G0 graphics (GeForce GTX 1650; 200 W) Power connector for use in models with N18E-G0/G1 graphics (GeForce GTX 1660Ti/RTX 2060; 200 W) Power connector for use in models with
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    the computer (3). 4. Remove the speaker assembly from the computer (4). Reverse this procedure to install the speaker assembly. 42 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Touchpad button board Table 6-6 Touchpad button board description and part number Description Touchpad button board Spare part number L57343-001 Before removing the touchpad button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2.
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    (1) from each fan. 5. Remove the eight Phillips M2.0 × 3.0 screws (2) in the order indicated on the heat sink. 44 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    6. Remove the heat sink/fan assembly (3). NOTE: Heat sink appearance may vary. IMPORTANT: Thermal material must be applied on site and therefore is not included in component spare part kits. When removing any part that also requires removal of the heat sink, be sure to order and apply thermal
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    the remaining locations on the system board (2). Reverse this procedure to install the heat sink/fan assembly. 46 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Card reader/USB board NOTE: The card reader/USB board cable is available as spare part number L57363-001. Table 6-8 Card reader board description and part number Description Spare part number Card reader/USB board L57370-001 Before removing the card reader/USB board, follow these steps: 1.
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    the power button board, be sure to replace the tape so the internal light does not show. 48 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    System board All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Table 6-10 System board descriptions and part numbers Description Intel Core i9-9880H processor and 8 GB of discrete graphics memory (GeForce RTX 2080; G-
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    (2), and then remove the system board from the computer (3). Reverse this procedure to install the system board. 50 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Thermal sensor board NOTE: The thermal sensor board spare part kit does not include the cable. The cable is available as spare part number L57365-001. Table 6-11 Thermal sensor board description and part number Description Spare part number Thermal sensor board L57372-001 Before removing the
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    bezel (2) from the display assembly. c. Release the bottom edge of the display bezel (3) from the display assembly. 52 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    d. Remove the display bezel (4). The display bezel is available as spare part number L57354-001. 5. If it is necessary to remove the display panel: a. Use tweezers to grasp the tape that routes behind both the left and right sides of the display panel (1). b. Roll the tape around the tweezer as you
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    is available as spare part number L57369-001. 6. If it is necessary to remove the webcam module: 54 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    ▲ Disconnect the cable from the webcam module (1), and then lift evenly on both sides of the webcam to detach the it from the display back cover (2). (The webcam module is attached to the display back cover with double-sided adhesive.) The webcam is available as spare part number L61453-001. 7. If
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    connector (1), lift the connector latch (2), and then disconnect the cable from the back of the display panel (3). 56 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    b. Peel the cable from the back of the display panel (4). The display cable is available as the following spare part numbers: L57360-001: FHD, 60 Hz displays L57361-001: FHD, 144 Hz displays 9. If it is necessary to remove the wireless antennas: a. Peel the antennas off the top of the display back
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    cover is available as spare part number L57355-001. Reverse this procedure to install the display assembly. 58 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Keyboard/top cover The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. Table 6-12 Keyboard/top cover description
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    contains information regarding installing and troubleshooting the file. Determining the BIOS options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - instructions. ● In Windows, press CTRL+Alt+S. 60 Chapter 7 Using Setup Utility (BIOS)
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    Support Assistant: a. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. b. Select Troubleshooting onscreen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading
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    in solving the problem: ▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact
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    The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics
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    1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC
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    ● Set a location for storing the test results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the
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    flash drive. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery. For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs - Using the Cloud Recovery Tool (Windows 10, 7)." Backing up information and creating recovery media 67
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    only) on page 67. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the
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    10 Specifications Table 10-1 Computer specifications Metric U.S. Computer dimensions Width 405.0 mm 15.9 in Depth 280.0 mm 11.0 in Height 27.0 mm 1.1 in Weight SSD + 70 Wh battery 3230.0 g 7.11 lbs HDD + 70 Wh battery 3312.0 g 7.30 lbs Input power Rating Operating voltage and
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    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment
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    Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1
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    Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125
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    12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP
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    Index A AC adapter and battery light, identifying 6 action keys identifying 12 airplane mode key 12 antenna removal 57 antennas spare part number 58 audio, product description 2 audio-in (microphone) jack, identifying 7 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B back
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    OMEN 12 Windows 12 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 left side components 6 lights AC adapter product name 1 RJ-45 (network) jack 2 security 4 sensors 2 serviceability 4 storage 2 video 2 wireless networking 3 product name 1 product
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    18, 39 25 S Screw Kit, spare part number 23 security, product description 4 sensors, product description 2 serial number, computer 14 service labels, locating 14 serviceability, product description 4 slots memory card reader 5 solid-state drive removal 32 spare part number 18, 19 spare part numbers
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Maintenance and Service Guide
OMEN by HP 17 Laptop PC