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HP OfficeJet Pro 7740 User Guide - Page 144

The printer cannot receive faxes, but can send faxes, Distinctive Ring, All Standard Rings

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● If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again. NOTE: You might notice static on the phone line again in the future. If the printer stops sending and receiving faxes, repeat this process. If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. The printer cannot receive faxes, but can send faxes ● If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Standard Rings . ● If Auto Answer is set to Off , you need to receive faxes manually; otherwise, the printer cannot receive the fax. ● If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. ● If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls. ● If you have an answering machine on the same phone line with the printer, you might have one of the following problems: - Your answering machine might not be set up correctly with the printer. - Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and the sending fax machine might disconnect. - Your answering machine might not have enough quiet time after your outgoing message to allow the printer to detect fax tones. This problem is most common with digital answering machines. The following actions might help solve these problems: - When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer. - Make sure the printer is set to receive faxes automatically. - Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine. - Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. - Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording ENWW Fax issues 131

Section	Page
How do I?	14
Get started	15
Accessibility	15
HP EcoSolutions (HP and the Environment)	16
Manage power	16
Quiet Mode	17
Optimize Printing Supplies	18
Understand the printer parts	18
Top and front view	19
Printing supplies area	19
Back view	20
Use the printer control panel	20
Lift the control panel	20
Overview of buttons and lights	21
Control panel display icons	21
Function tabs	22
Change printer settings	23
Use shortcuts	23
Dashboard	23
Paper basics	23
Recommended papers for printing	24
Order HP paper supplies	25
Tips for selecting and using paper	25
Work with trays	26
Load paper	27
Load an original on the scanner glass	37
Load an original in the document feeder	38
Update the printer	39
Open the HP printer software (Windows)	40
Turn the printer off	40
Print	41
Print documents	41
Print brochures	42
Print on envelopes	43
Print photos	44
Print on special and custom-size paper	46
Print on both sides (duplexing)	48
Print with mobile devices	48
Print from mobile devices	48
Access printer features and troubleshooting information from mobile devices	49
Tips for successful printing	49
Copy and scan	52
Copy	52
Scan	52
Scan to a computer	53
Scan to a memory device	54
Scan to email	54
Set up Scan to Email	55
Scan a document or photo to email	55
Change account settings	56
Scan using Webscan	56
Scanning documents as editable text	57
Scan documents as editable text	57
Guidelines for scanning documents as editable text	58
Create a new scan shortcut (Windows)	59
Change scan settings (Windows)	59
Tips for copy and scan success	60
Fax	61
Send a fax	61
Send a standard fax	61
Send a standard fax from the computer	62
Send a fax from a phone	62
Send a fax using monitor dialing	63
Send a fax using printer memory	63
Send a fax to multiple recipients	64
Send a fax in Error Correction Mode	64
Receive a fax	65
Receive a fax manually	65
Set up backup fax	66
Reprint received faxes from memory	66
Forward faxes to another number	67
Set automatic reduction for incoming faxes	67
Block unwanted fax numbers	68
Set up phone book contacts	69
Create and edit a phone book contact	69
Create and edit a group phone book contact	70
Delete phone book contacts	70
Print a list of phone book contacts	71
Change fax settings	71
Configure the fax header	71
Set the answer mode (Auto answer)	71
Set the number of rings before answering	72
Change the answer ring pattern for distinctive ring	72
Set the dial type	73
Set the redial options	73
Set the fax speed	74
Set the fax sound volume	74
Fax and digital phone services	75
Fax on Voice over Internet Protocol	75
Use reports	75
Print fax confirmation reports	76
Print fax error reports	77
Print and view the fax log	77
Clear the fax log	77
Print the details of the last fax transaction	77
Print a Caller ID Report	78
View the Call History	78
Additional fax setup	78
Set up faxing (parallel phone systems)	79
Select the correct fax setup for your home or office	80
Case A: Separate fax line (no voice calls received)	81
Case B: Set up the printer with DSL	82
Case C: Set up the printer with a PBX phone system or an ISDN line	83
Case D: Fax with a distinctive ring service on the same line	84
Case E: Shared voice/fax line	85
Case F: Shared voice/fax line with voice mail	86
Case G: Fax line shared with computer modem (no voice calls received)	87
Set up the printer with a computer dial-up modem	88
Set up the printer with a computer DSL/ADSL modem	89
Case H: Shared voice/fax line with computer modem	90
Shared voice/fax with computer dial-up modem	90
Shared voice/fax with computer DSL/ADSL modem	92
Case I: Shared voice/fax line with answering machine	93
Case J: Shared voice/fax line with computer modem and answering machine	95
Shared voice/fax line with computer dial-up modem and answering machine	95
Shared voice/fax line with computer DSL/ADSL modem and answering machine	97
Case K: Shared voice/fax line with computer dial-up modem and voice mail	98
Serial-type fax setup	100
Test fax setup	101
Web Services	102
What are Web Services?	102
Set up Web Services	102
Use Web Services	103
HP ePrint	104
Print apps	104
Remove Web Services	105
Work with cartridges	106
Information on cartridges and the printhead	106
Check the estimated ink levels	107
Replace the cartridges	107
Order ink cartridges	109
Store printing supplies	109
Anonymous usage information storage	109
Ink cartridge warranty information	110
Network setup	111
Set up the printer for wireless communication	111
Before you begin	111
Set up the printer on your wireless network	112
Change the connection type	112
Test the wireless connection	113
Turn on or off the wireless capability of the printer	113
Change network settings	113
Use Wi-Fi Direct	115
Printer management tools	118
Toolbox (Windows)	118
HP Utility (OS X)	118
Embedded web server	118
About cookies	119
Open the embedded web server	119
Embedded web server cannot be opened	120
Solve a problem	121
Jams and paper-feed issues	121
Clear a paper jam	121
Read general instructions in the Help for clearing paper jams	121
Clear a print carriage jam	128
Read general instructions in the Help for clearing a print carriage jams	128
Learn how to avoid paper jams	128
Solve paper-feed problems	129
Printing issues	129
Fix problems with page not printing (unable to print)	129
Read general instructions in the Help for unable to print issues	130
Fix print quality issues	134
Read general instructions in the Help for resolving print quality issues	134
Copy issues	137
Scan issues	137
Fax issues	138
Run the fax test	138
What to do if the fax test failed	138
Troubleshoot fax problems	142
Read general instructions in the Help for specific fax problems	142
The display always shows Phone Off Hook	142
The printer is having problems sending and receiving faxes	142
The printer cannot receive faxes, but can send faxes	144
The printer cannot send faxes, but can receive faxes	145
Fax tones are recorded on my answering machine	145
The computer cannot receive faxes (HP Digital Fax)	146
Network and connection issues	146
Fix wireless connection	146
Find network settings for wireless connection	146
Fix Wi-Fi Direct connection	147
Fix Ethernet connection	147
Printer hardware issues	147
Get help from the printer control panel	148
Understand printer reports	148
Printer status report	149
Network configuration page	149
Print quality report	149
Wireless test report	149
Web access test report	149
Solve problems using Web Services	149
Maintain the printer	150
Clean the scanner glass	150
Clean the exterior	151
Clean the document feeder	151
Maintain the printhead and cartridges	152
Restore original factory defaults and settings	153
HP support	154
Technical information	156
Specifications	156
Regulatory information	158
Regulatory Model Number	159
FCC statement	160
Notice to users in Korea	160
VCCI (Class B) compliance statement for users in Japan	161
Notice to users in Japan about the power cord	161
Noise emission statement for Germany	161
Visual display workplaces statement for Germany	161
Notice to users of the U.S. telephone network: FCC requirements	162
Notice to users of the Canadian telephone network	163
Notice to users of the German telephone network	163
Australia wired fax statement	164
European Union Regulatory Notice	164
Products with wireless functionality	164
European telephone network declaration (Modem/Fax)	164
Declaration of conformity	165
Regulatory information for wireless products	165
Exposure to radio frequency radiation	166
Notice to users in Brazil	166
Notice to users in Canada	167
Notice to users in Taiwan	167
Notice to users in Mexico	168
Notice to users in Japan	168
Notice to users in Korea	168
Environmental product stewardship program	168
Eco-Tips	169
European Union Commission Regulation 1275/2008	169
Paper	169
Plastics	169
Material safety data sheets	169
Recycling program	169
HP inkjet supplies recycling program	169
Power consumption	170
Disposal of waste equipment by users	170
Chemical substances	170
Restriction of hazardous substance (Ukraine)	170
Restriction of hazardous substance (India)	170
China SEPA Eco Label User Information	171
China Energy Label for Printer, Fax and Copier	171
The Table of Hazardous Substances/Elements and their Content (China)	172
EPEAT	172
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	173
Battery disposal in Taiwan	174
California Perchlorate Material Notice	174
Battery notice for Brazil	174
EU Battery Directive	175

Match case Limit results 1 per page

●

If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded

correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines

with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the

phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you

hear noise, turn oﬀ your DSL modem and completely remove power for at least 15 minutes. Turn the

DSL modem back on and listen to the dial tone again.

NOTE:

You might notice static on the phone line again in the future. If the printer stops sending and

receiving faxes, repeat this process.

If the phone line is still noisy, contact your telephone company. For information on turning your DSL

modem oﬀ, contact your DSL provider for support.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that

plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the

telephone wall jack.

The printer cannot receive faxes, but can send faxes

●

If you are not using a distinctive ring service, check to make sure that the

Distinctive Ring

feature on the

printer is set to

All Standard Rings

●

Auto Answer

is set to

Oﬀ

, you need to receive faxes manually; otherwise, the printer cannot receive

the fax.

●

If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes

manually, not automatically. This means that you must be available to respond in person to incoming

fax calls.

●

If you have a computer dial-up modem on the same phone line with the printer, check to make sure that

the software that came with your modem is not set to receive faxes automatically. Modems that are set

up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents

the printer from receiving fax calls.

●

If you have an answering machine on the same phone line with the printer, you might have one of the

following problems:

—

Your answering machine might not be set up correctly with the printer.

—

Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and

the sending fax machine might disconnect.

—

Your answering machine might not have enough quiet time after your outgoing message to allow

the printer to detect fax tones. This problem is most common with digital answering machines.

The following actions might help solve these problems:

—

When you have an answering machine on the same phone line you use for fax calls, try connecting

the answering machine directly to the printer.

—

Make sure the printer is set to receive faxes automatically.

—

Make sure the

Rings to Answer

setting is set to a greater number of rings than the answering

machine.

—

Disconnect the answering machine and then try receiving a fax. If faxing is successful without the

answering machine, the answering machine might be causing the problem.

—

Reconnect the answering machine and record your outgoing message again. Record a message

that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording

ENWW

Fax issues

131