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HP Officejet Pro 8000 User Guide - Page 138

setup Mac OS X 47, Estimated Ink Level tab 37

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T telephone customer support 102 Toolbox (Windows) about 36 administrator settings 33 Estimated Ink Level tab 37 opening 36 Services tab 37 transparencies 18 tray 1 capacity 20 loading paper 22 locating 10 paper types and weights supported 20 paper-sizes supported 18 tray 2 capacity 20 installation 13 installation troubleshooting 74 loading paper 23 locating 10 paper types and weights supported 20 paper-sizes supported 18 turning on in printer driver 14 trays capacities 20 clearing jams 86 feeding troubleshooting 75 installation tray 2 13 loading paper 22 locating 10 locking 23 paper guides illustration 10 paper types and weights supported 20 paper-sizes supported 18 setting default 23 turning on in printer driver 14 troubleshooting colors 72 colors do not line up 73 colors, bleeding 72 colors, incorrect 72 embedded Web server 76 firewalls 68 hardware installation suggestions 83 incomplete text or graphics 72 ink smearing 71 installation issues 83 lights 68, 92 missing or incorrect information 74 multiple pages are picked 75 nothing prints 67 paper 75 paper not picked up from tray 75 paper stops halfway 74 paper-feed problem, recurring 74 paper-feed problems 74 power 67 printing 67 printing quality 70 random characters 71 resources, self-test page 40 skewed pages 75 slow printing 68 software installation suggestions 84 solve network problems 77, 84 streaked, text or graphics 74 text or graphic placement 69 tips 66 tray 2 installation 74 wireless problems 77 two-sided printing 26 two-sided printing accessory. See duplexer U uninstalling software Mac OS X 55 Windows 54 USB connection features available 11 port, locating 10, 11 setup (Mac OS X) 47 setup Windows 43 specifications 112 V voltage specifications. See specifications W warranty limited warranty statement 100 Web sites accessibilty information 9 Apple 48 customer support 99 environmental programs 123 ordering supplies and accessories 97 resources, addtional 7 supply yield data sheet 112 wireless security 49 Windows Add Printer installation 46 borderless printing 28 duplexing 26 HP Solution Center 38 installing software 43 network setup 44 printing on special or custom-sized paper 27 printing settings 25 set up wireless communication 50 sharing device 44 system requirements 112 turning accessories on in printer driver 14 uninstalling software 54 wireless communication 802.11 network settings 49 ad hoc connection 51 advanced wireless troubleshooting 78 basic wireless troubleshooting 78 firewall 51 regulatory information 118 security 53 set up 48 set up, installer (Mac OS X) 50 set up, installer (Windows) 50 turning off 51 134

Section	Page
Contents	5
Get started	11
Find other resources for the product	11
Find the device model number	12
Accessibility	13
Understand the device parts	13
Front view	14
Control panel	14
Back view	15
Connection information	15
Turn off the device	16
Eco-Tips	16
Install the accessories	17
Install the duplexer	17
Install Tray 2	17
Turn on accessories in the printer driver	18
To turn on accessories on Windows computers	18
To turn on accessories on Macintosh computers	18
Use the device	19
Select print media	19
Recommended papers for printing	19
Tips for selecting and using print media	21
Understand specifications for supported media	22
Understand supported sizes	22
Understand supported media types and weights	24
Set minimum margins	25
Load media	26
Configure trays	27
Change print settings	28
To change settings from an application for current jobs (Windows)	29
To change default settings for all future jobs (Windows)	29
To change settings (Mac OS X)	29
Print on both sides (duplexing)	29
Guidelines for printing on both sides of a page	30
Perform duplexing	30
Print on special and custom-sized media	31
Print borderless	32
To print a borderless document (Windows)	32
To print a borderless document (Mac OS X)	32
Print a Web page (Windows only)	33
Cancel a print job	33
Configure and manage	35
Manage the device	35
Monitor the device	36
Administer the device	37
Use device management tools	38
Embedded Web server	38
To open the embedded Web server	38
Embedded Web server pages	39
HP Toolbox (Windows)	40
Open the HP Toolbox	40
HP Toolbox tabs	41
Network Toolbox	42
Use the HP Solution Center (Windows)	42
HP Printer Utility (Mac OS X)	42
Open the HP Printer Utility	42
HP Printer Utility panels	43
Use the HP Device Manager	44
Understand the self-test diagnostic page	44
Understand the network configuration or wireless (some models only) status report	45
Configure the device (Windows)	47
Direct connection	47
To install the software before connecting the device (recommended)	47
To connect the device before installing the software	47
To share the device on a locally shared network	48
Network connection	48
Install the device on a network	49
Install the device software on client computers	49
Install the printer driver using Add Printer	50
Install the device in a pure IPV6 network environment	50
Configure the device (Mac OS X)	51
To install the software for network or direct connection	51
To share the device on a locally shared network	51
Set up the device for wireless communication (some models only)	52
Understand 802.11 wireless network settings	53
To set up wireless communication using the installer (Windows)	54
To set up the device for wireless communication using the installer (Mac OS X)	54
Connect the device using an ad hoc wireless network connection	55
To turn off wireless communication	55
Configure your firewall to work with HP devices	55
Change the connection method	56
Guidelines for ensuring wireless network security	57
To add hardware addresses to a wireless access point	57
Other guidelines	57
Uninstall and reinstall the software	58
Maintain and troubleshoot	61
Supported ink cartridges	61
Replace the ink cartridges	62
Maintain the printheads	63
To check printhead health	63
To print the print quality diagnostic page	63
To align the printheads	65
To clean the printheads	65
To clean the printhead contacts manually	66
To calibrate the linefeed	68
To replace the printheads	68
Store printing supplies	70
Store ink cartridges	70
Store printheads	70
Troubleshooting tips and resources	70
Solve printing problems	71
The device shuts down unexpectedly	71
The device is not responding (nothing prints)	71
Printer lights are blinking	72
Device takes a long time to print	72
Placement of the text or graphics is wrong	73
The device prints half a page, then ejects the paper	73
Device is printing from the wrong input tray	74
Poor print quality and unexpected printouts	74
General print quality troubleshooting	74
Meaningless characters print	75
Ink is smearing	75
Ink is not filling the text or graphics completely	76
Output is faded or dull colored	76
Colors are printing as black and white	76
Wrong colors are printing	76
Printout shows bleeding colors	76
The printout has a horizontal band of distortion near the bottom of a borderless print	77
Colors do not line up properly	77
Text or graphics are streaked	78
Something on the page is missing or incorrect	78
Solve paper-feed problems	78
Optional Tray 2 cannot be inserted	78
Media stops halfway	78
Another paper-feed problem is occurring	78
Solve device management problems	80
Embedded Web server cannot be opened	80
Solve network problems	81
Solve wireless problems	81
Basic wireless troubleshooting	82
Advanced wireless troubleshooting	82
Make sure your computer is connected to your network	83
Make sure that the HP device is connected to your network	84
Check to see if the firewall software is blocking communication	85
Make sure the HP device is online and ready	85
Your wireless router is using a hidden SSID	86
Make sure the wireless version of the HP device is set as the default printer driver (Windows only)	86
Make sure the HP Network Devices Support service is running (Windows only)	86
Add hardware addresses to a wireless access point (WAP)	87
Troubleshoot installation issues	87
Hardware installation suggestions	87
Software installation suggestions	88
Solve network problems	88
Clear jams	90
Clear a jam in the device	90
Tips for avoiding jams	91
Errors	91
Printhead(s) Missing - The following printhead appears to be missing, not detected, or incorrectly i ...	92
Incompatible Printhead - The following printhead is not intended for use in this printer	92
Printhead problem - The following printhead has a problem	92
Device Disconnected	92
Replace Cartridge(s) Soon - Replace the following cartridge soon	92
Cartridge Problem - The following cartridge appears to be missing or damaged	93
Cartridge Problem - The following cartridge must be replaced	93
Paper Mismatch - Paper detected does not match paper size or type selected	93
The cartridge cradle cannot move. Please turn device power off. Check device for paper jam or other ...	93
Paper Jam - There is a paper jam (or misfeed). Clear the jam and press the Resume button on the prin ...	93
The printer is out of paper. Load more paper and press the Resume button on the front of the printer	93
Incompatible Cartridge(s) - The following cartridge is not intended for use in this printer.	94
Printer Offline - Your printer is currently offline	94
Printer Paused - Your printer is currently paused	94
Document failed to print - The job failed to print due to an error in the printing system	95
General printer error	95
Control-panel lights reference	96
Interpreting control-panel lights	96
HP supplies and accessories	101
Order printing supplies online	101
Accessories	101
Supplies	102
Ink cartridges and printheads	102
HP media	102
Support and warranty	103
Obtain electronic support	103
Hewlett-Packard limited warranty statement	104
Ink cartridge warranty information	105
Obtain HP telephone support	106
Before you call	106
Support process	106
HP support by phone	107
Phone support period	107
Telephone support numbers	108
Placing a call	109
After the phone support period	109
Additional warranty options	109
HP Quick Exchange Service (Japan)	110
HP Korea customer support	110
Prepare the device for shipment	111
Remove the ink cartridges and printheads before shipment	111
Pack the device	113
Device specifications	115
Physical specifications	115
Product features and capacities	116
Processor and memory specifications	116
System requirements	116
Network protocol specifications	117
Embedded Web server specifications	118
Print resolution	118
Environmental specifications	118
Electrical specifications	118
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	119
Regulatory information	120
FCC statement	120
Notice to users in Korea	121
VCCI (Class B) compliance statement for users in Japan	121
Notice to users in Japan about the power cord	121
Toxic and hazardous substance table	121
Regulatory information for wireless products	122
Exposure to radio frequency radiation	122
Notice to users in Brazil	122
Notice to users in Canada	122
Notice to users in Taiwan	123
European Union regulatory notice	124
Regulatory model number	124
Declaration of conformity	125
Environmental product stewardship program	127
Paper use	127
Plastics	127
Material safety data sheets	127
Recycling program	127
HP inkjet supplies recycling program	127
Disposal of waste equipment by users in private households in the European Union	128
Power consumption	129
Chemical Substances	129
Third-party licenses	130

Match case Limit results 1 per page

telephone customer support 102

Toolbox (Windows)

about 36

administrator settings 33

Estimated Ink Level tab 37

opening 36

Services tab 37

transparencies 18

tray 1

capacity 20

loading paper 22

locating 10

paper types and weights

supported 20

paper-sizes supported 18

tray 2

capacity 20

installation 13

installation

troubleshooting 74

loading paper 23

locating 10

paper types and weights

supported 20

paper-sizes supported 18

turning on in printer driver 14

trays

capacities 20

clearing jams 86

feeding troubleshooting 75

installation tray 2 13

loading paper 22

locating 10

locking 23

paper guides illustration 10

paper types and weights

supported 20

paper-sizes supported 18

setting default 23

turning on in printer driver 14

troubleshooting

colors 72

colors do not line up 73

colors, bleeding 72

colors, incorrect 72

embedded Web server 76

firewalls 68

hardware installation

suggestions 83

incomplete text or

graphics 72

ink smearing 71

installation issues 83

lights 68, 92

missing or incorrect

information 74

multiple pages are picked 75

nothing prints 67

paper 75

paper not picked up from

tray 75

paper stops halfway 74

paper-feed problem,

recurring 74

paper-feed problems 74

power 67

printing 67

printing quality 70

random characters 71

resources, self-test page 40

skewed pages 75

slow printing 68

software installation

suggestions 84

solve network problems 77,

streaked, text or graphics 74

text or graphic placement 69

tips 66

tray 2 installation 74

wireless problems 77

two-sided printing 26

two-sided printing accessory.

See

duplexer

uninstalling software

Mac OS X 55

Windows 54

USB connection

features available 11

port, locating 10, 11

setup (Mac OS X) 47

setup Windows 43

specifications 112

voltage specifications.

See

specifications

warranty

limited warranty

statement 100

Web sites

accessibilty information 9

Apple 48

customer support 99

environmental

programs 123

ordering supplies and

accessories 97

resources, addtional 7

supply yield data sheet 112

wireless security 49

Windows

Add Printer installation 46

borderless printing 28

duplexing 26

HP Solution Center 38

installing software 43

network setup 44

printing on special or

custom-sized paper 27

printing settings 25

set up wireless

communication 50

sharing device 44

system requirements 112

turning accessories on in

printer driver 14

uninstalling software 54

wireless communication

802.11 network settings 49

ad hoc connection 51

advanced wireless

troubleshooting 78

basic wireless

troubleshooting 78

firewall 51

regulatory information 118

security 53

set up 48

set up, installer (Mac OS

X) 50

set up, installer

(Windows) 50

turning off 51

134