Step 1: Check that the product power is on
.....................................................................
186
Step 2: Check the control panel for error messages
.......................................................
186
Step 3: Test print functionality
.........................................................................................
186
Step 4: Test copy functionality
.........................................................................................
186
Step 5: Test the fax sending functionality
........................................................................
187
Step 6: Test the fax receiving functionality
......................................................................
187
Step 7: Try sending a print job from a computer
..............................................................
187
Step 8: Test the Plug and Print USB Drive printing functionality
.....................................
187
Factors that affect product performance
..........................................................................
187
Restore the factory-set defaults
.......................................................................................................
188
Paper feeds incorrectly or becomes jammed
...................................................................................
189
The product does not pick up paper
................................................................................
189
The product picks up multiple sheets of paper
................................................................
189
Prevent paper jams
..........................................................................................................
189
Clear jams
........................................................................................................................................
190
Jam locations
...................................................................................................................
190
Clear jams from the document feeder
.............................................................................
191
Clear jams in Tray 1(Multi-purpose tray)
.........................................................................
192
Clear jams in Tray 2
.........................................................................................................
196
Clear jams in optional Tray 3
...........................................................................................
197
Clear jams in the left door
................................................................................................
198
Clear jams in the output bin
.............................................................................................
200
Clear jams in the duplexer
...............................................................................................
201
Improve print quality
.........................................................................................................................
203
Use the correct paper type setting in the printer driver
....................................................
204
Adjust color
......................................................................................................................
204
Use paper that meets HP specifications
..........................................................................
208
Check the ink cartridges
..................................................................................................
208
Clean ink smears
.............................................................................................................
210
Clean the printhead
.........................................................................................................
211
Use the printer driver that best meets your printing needs
..............................................
211
Improve print quality for copies
........................................................................................
212
The product does not print or it prints slowly
....................................................................................
213
The product does not print
...............................................................................................
213
The product prints slowly
.................................................................................................
214
Solve Plug and Print USB Drive printing problems
..........................................................................
214
The USB Print menu does not open when you insert the USB accessory
......................
215
The file does not print from the USB storage device
.......................................................
215
The file that you want to print is not listed in the USB Print menu
...................................
215
Solve product connectivity problems
................................................................................................
216
Solve USB direct-connect problems
................................................................................
216
ENWW
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