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HP Officejet Pro X476 HP Officejet Pro X476 and X576 - User Guide - Page 166

Solve fax problems, Fax troubleshooting checklist - review

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Solve fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product. 1. Verify that the telephone cord is plugged into the correct port on the back of the product. 2. Check the phone line by using the fax test: a. On the control panel, open the Setup menu, and then open the Fax Setup menu. b. Select the Fax Tools button. c. Select the Run Fax Test option. The product prints a fax test report. The report contains the following possible results: ● Pass: The report contains all of the current fax settings for review. ● Fail: The cord is in the wrong port. The report contains suggestions for how to resolve the issue. ● Fail : The phone line is not active. The report contains suggestions for how to resolve the issue. 3. Verify that the product firmware is current: a. Print a configuration page from the control panel Print Reports menu to obtain the current firmware date code. b. Go to www.hp.com. 1. Click the Support & Drivers link. 2. Click the Download drivers and software (and firmware) link option. 3. In the For product box, type the product model number, and then click the Go button. 4. Click the link for your operating system. 5. Scroll to the Firmware section of the table. ◦ If the listed version matches the version on the configuration page, you have the most current version. ◦ If the versions are different, download the firmware upgrade and update the firmware on the product following the on-screen instructions. NOTE: The product must be connected to a computer with internet access to upgrade firmware. ◦ Resend the fax. 150 Chapter 12 Fax ENWW

Section	Page
Product basics	17
Product overview	18
HP Officejet Pro X476 MFP Series models	18
HP Officejet Pro X576 MFP Series models	19
Environmental features	19
Accessibility features	20
Product views	21
Front view	21
Back view	22
Interface ports	23
Serial number and model number location	24
Control panel layout	25
Buttons on the Home screen	26
Control panel help system	28
Control panel menus	29
Copy menu	29
Fax menus	31
Scan menus	32
Apps	33
Plug and Print	33
Setup Menu	33
Fax Setup menu	34
Network Setup menu	37
HP Digital Solutions Setup menu	39
Device Setup menu	39
Tools menu	43
Print Reports menu	44
Connect the product	45
Connect the product using a USB cable	45
CD installation	45
Connect the product to a network	46
Supported network protocols	46
Install the product on a wired network	46
Obtain the IP address	46
Install the software	47
Configure IP network settings	47
View or change network settings	47
Set or change the product password	48
Manually configure IPv4 TCP/IP parameters from the control panel	48
Link speed and duplex settings	49
HP ePrint	49
Install the product on a wireless network (wireless models only)	50
Connect the product to a wireless network using the Wireless Setup Wizard	50
Connect the product to a wireless network using WPS	50
Install the software for a wireless product currently on the network	51
Manually connect the product to a wireless network	51
Use the product with Windows	53
Supported operating systems and printer drivers for Windows	53
Select the correct printer driver for Windows	53
HP Universal Print Driver (UPD)	55
UPD installation modes	55
Change print job settings for Windows	55
Priority for print settings	55
Change the settings for all print jobs until the software program is closed	56
Change the default settings for all print jobs	56
Change the product configuration settings	56
Remove the printer driver from Windows	57
Supported utilities for Windows	57
Other Windows components and utilities	57
Use the product with Mac	59
Supported operating systems and printer drivers for Mac	59
Software for Mac computers	59
HP Utility for Mac	59
Open the HP Utility	60
HP Utility features	60
Priority for print settings for Mac	61
Change printer-driver settings for Mac	61
Change the settings for all print jobs until the software program is closed	61
Change the default settings for all print jobs	61
Change the product configuration settings	61
Remove the printer driver from Mac operating systems	62
Supported utilities for Mac	62
HP Embedded Web Server	62
Fax with Mac	62
Scan with Mac	63
Use the HP Scan software to scan images to a Mac computer.	63
Scan using Apple Preview and Image Capture applications (Mac OS X v10.6 and later)	63
Solve problems with Mac	64
Paper and print media	65
Understand paper use	65
Change the printer driver to match the paper type and size in Windows	66
Supported paper sizes	66
Supported paper types and tray capacity	69
Load paper trays	71
Load Tray 1 (multi-purpose tray on left side of the product)	71
Load Tray 2 or optional Tray 3	72
Load the document feeder	73
Configure trays	74
Ink cartridges	77
Ink cartridge information	77
Supplies views	78
Ink cartridge view	78
Manage ink cartridges	78
Change settings for ink cartridges	78
Print when an ink cartridge is at estimated end of life	78
Modify the Low on Ink Warning Level settings from the control panel	79
Print with General Office mode	79
Store and recycle supplies	79
Recycle supplies	79
Ink cartridge storage	79
HP policy on non-HP ink cartridges	79
HP anticounterfeit website	79
Replacement instructions	80
Replace the ink cartridges	80
Solve issues with supplies	82
Check the ink cartridges	82
Refilled or remanufactured ink cartridges	82
Interpret the Print Quality Page	83
Interpret control panel messages for supplies	85
Use SETUP cartridges	85
Do not use SETUP cartridges	85
<Color>Cartridge Low	85
<Color>Cartridge Very Low	85
Counterfeit or used <color> cartridge installed	85
Genuine HP supply installed	85
Incompatible <color>	86
Install [color] cartridge	86
Non-HP ink cartridges installed	86
Out of Ink <Color>	86
Used [color] installed	86
Print	89
Print tasks (Windows)	89
Open the printer driver with Windows	89
Get help for any printing option with Windows	90
Change the number of print copies with Windows	91
Save custom print settings for reuse with Windows	91
Use a printing shortcut with Windows	91
Create printing shortcuts	92
Improve print quality with Windows	94
Select the page size with Windows	94
Select a custom page size with Windows	95
Select the paper type with Windows	95
Select the paper tray with Windows	95
Print on both sides (duplex) with Windows	95
Automatically print on both sides with Windows	95
Print multiple pages per sheet with Windows	97
Select page orientation with Windows	98
Set Advanced color options with Windows	99
Print tasks (Mac)	99
Create and use printing presets with Mac	99
Print a cover page with Mac	100
Print multiple pages on one sheet of paper with Mac	100
Print on both sides of the page (duplex printing) with Mac	101
Set the color options with Mac	101
Additional print tasks (Windows)	102
Cancel a print job with Windows	102
Print colored text as black (grayscale) with Windows	102
Print on special paper or labels with Windows	102
Print the first or last page on different paper with Windows	104
Scale a document to fit page size with Windows	107
Add a watermark to a document with Windows	108
Create a booklet with Windows	109
Additional print tasks (Mac OS X)	110
Cancel a print job with Mac	110
Change the paper size and type with Mac	111
Resize documents or print on a custom paper size with Mac	111
Use watermarks with Mac	111
Use HP ePrint	111
Use the HP ePrint Mobile Driver	112
AirPrint	113
Connect the printer with HP Wireless Direct	114
Connect and print from a WiFi capable mobile device	114
Connect and print from a WiFi capable computer over a wireless router and Wireless Direct	115
Connect and print from a WiFi capable computer over Wireless Direct only	115
Change from printing over USB to a Wireless Direct connection	115
Plug and Print USB Drive printing	116
Color	119
Adjust color	119
Change the color theme for a print job	119
Change the color options	120
Use the HP EasyColor option	121
Match colors to your computer screen	122
Print fade- and water-resistant prints	123
Copy	125
Use copy functions	126
Copy	126
Multiple copies	126
Copy a multiple-page original	127
Copy identification cards	128
Cancel a copy job	129
Reduce or enlarge a copy	129
Collate a copy job	130
Copy settings	130
Check the scanner glass for dirt and smudges	130
Adjust the lightness or darkness for copies	131
Define custom copy settings	132
Print or copy edge-to-edge	132
Set the paper size and type for copying on special paper	132
Copy photos	133
Copy mixed size originals	133
Copy on both sides	134
Copy on both sides automatically	134
Scan	137
Use scan functions	138
Scan methods	138
Scan to a USB drive	138
Scan an original from HP scanning software	138
Scan by using other software	139
Scan from a TWAIN-compliant program	139
Scan from a WIA-compliant program	139
Scan by using optical character recognition (OCR) software	140
Cancel a scan	140
Scan settings	140
Scanner resolution and color	140
Resolution and color guidelines	141
Lighter/Darker	141
Scan quality	142
Scan a photo to USB	143
Fax	145
Set up fax	145
Install and connect the hardware	145
Connect fax to a telephone line	145
Configure fax settings	145
Use the control panel to set the fax time, date, and header	145
Include common localized characters	146
Use the HP Fax Setup Wizard (Windows)	146
Use the phone book	146
Use speed dials	147
Create and edit speed-dial entries	147
Delete speed-dial entries	147
Manage group-dial entries	148
Create and edit group-dial entries	148
Set fax settings	148
Send-fax settings	148
Set special dialing symbols and options	148
Set a dialing prefix	148
Set tone-dialing or pulse-dialing	149
Set autoredial and the time between redials	149
Set light/dark and resolution	150
Set the light/dark setting	150
Set resolution	150
Cover-page templates	151
Receive-fax settings	151
Set fax forwarding	151
Block or unblock fax numbers	151
Set the number of rings-to-answer	152
Set distinctive ring	153
Use autoreduction for incoming faxes	153
Set the fax sounds volume	154
Set stamp-received faxes	154
Set fax polling	154
Use fax	155
Fax software	155
Supported fax programs	155
Cancel a fax	155
Cancel the current fax	155
Cancel a pending fax job	155
Use fax on a DSL, PBX, or ISDN system	155
DSL	156
PBX	156
ISDN	156
Use fax on a VoIP service	156
Fax memory	157
Fax memory contents are retained when there is a loss of power	157
Delete faxes from memory	157
Send a fax	157
Fax from the flatbed scanner	157
Fax from the document feeder	158
Use speed dials and group-dial entries	159
Send a standard fax from the computer	160
Send a fax from the software	160
Send a fax by dialing from a telephone connected to the fax line	162
Send a fax with confirmation	162
Schedule a fax to be sent later	162
Send a fax using monitor dialing	163
Use access codes, credit cards, or calling cards	164
Send faxes internationally	164
Receive a fax	165
Print a fax	165
Reprint a fax	165
Receive faxes when fax tones are audible on the phone line	165
Solve fax problems	166
Fax troubleshooting checklist	166
Fax error messages	168
Communication error.	168
Document feeder door is open. Canceled fax.	168
Fax is busy. Canceled send.	168
Fax is busy. Redial pending.	169
Fax receive error.	169
Fax Send error.	170
Fax storage is full. Canceling the fax receive.	170
Fax storage is full. Canceling the fax send.	170
No dial tone.	171
No fax answer. Canceled send.	171
No fax answer. Redial pending.	171
No fax detected.	172
Fax logs and reports	173
Print individual fax reports	173
Set the fax error report	173
Change error correction and fax speed	174
Set the fax-error-correction mode	174
Change the fax speed	174
Solve problems sending faxes	174
An error message displays on the control panel	175
The Communication error. message appears	175
No dial tone.	175
The Fax is busy. message appears	176
The No fax answer. message appears	176
Document feeder paper jam	177
The Fax storage is full. message appears	177
Scanner error	177
The control panel displays a Ready message with no attempt to send the fax	177
The control panel displays the message \	178
Faxes can be received, but not sent	178
Unable to use fax functions from the control panel	178
Unable to use speed dials	179
Unable to use group dials	179
Receive a recorded error message from the phone company when trying to send a fax	179
Unable to send a fax when a phone is connected to the product	180
Solve problems receiving faxes	181
The fax does not respond	181
Voice mail is available on the fax line	181
The product is connected to a DSL phone service	181
The product uses a fax over IP or VoIP phone service	181
An error message displays on the control panel	182
The No fax detected. message appears	182
The Communication error. message appears	182
The Fax storage is full. message appears	183
A fax is received but does not print	183
The Private Receive feature is on	183
Sender receives a busy signal	184
A handset is connected to the product	184
A phone line splitter is being used	184
No dial tone	184
Cannot send or receive a fax on a PBX line	184
Solve general fax problems	185
Faxes are sending slowly	185
Fax quality is poor	186
Fax cuts off or prints on two pages	186
Regulatory information and warranties	186
Manage and maintain	187
Print information pages	187
Use the HP Embedded Web Server	188
About cookies	189
Open the HP Embedded Web Server	189
Features	189
Home tab	190
Scan tab	191
Fax tab	191
Web Services tab	191
Network tab	192
Tools Tab	192
Settings Tab	192
Use HP Web Jetadmin software	192
Product security features	193
Security statements	193
Assign an administrator password in the HP Embedded Web Server	193
Control Panel Lock	193
Disable unused protocols and services	193
Administrator Settings	194
Color Access Control	194
Protected Protocols – HTTPS	195
Firewall	195
Scan-to and Fax-to Folder Authentication	195
Syslog	195
Certificates	195
Signed Firmware	195
Wireless Authentication	195
Economy settings	196
Print with General Office mode	196
Power handling	196
Set Standby	196
Set Sleep After Standby	196
Schedule On/Off	197
Clean the product	197
Clean the printhead	197
Clean the printhead from the product control panel	197
Clean the scanner glass strip and platen	197
Clean the document feeder pickup rollers and separation pad	198
Clean the touch screen	199
Product updates	199
Solve problems	201
Customer support	201
Problem-solving checklist	201
Step 1: Check that the product power is on	202
Step 2: Check the control panel for error messages	202
Step 3: Test print functionality	202
Step 4: Test copy functionality	202
Step 5: Test the fax sending functionality	203
Step 6: Test the fax receiving functionality	203
Step 7: Try sending a print job from a computer	203
Step 8: Test the Plug and Print USB Drive printing functionality	203
Factors that affect product performance	203
Restore the factory-set defaults	204
Paper feeds incorrectly or becomes jammed	205
The product does not pick up paper	205
The product picks up multiple sheets of paper	205
Prevent paper jams	205
Clear jams	206
Jam locations	206
Clear jams from the document feeder	207
Clear jams in Tray 1(Multi-purpose tray)	208
Clear jams in Tray 2	212
Clear jams in optional Tray 3	213
Clear jams in the left door	214
Clear jams in the output bin	216
Clear jams in the duplexer	217
Improve print quality	219
Use the correct paper type setting in the printer driver	220
Change the paper type and size setting for Windows	220
Change the paper type and size setting for Mac	220
Adjust color	220
Change the color theme for a print job	220
Change the color options	221
Use paper that meets HP specifications	224
Check the ink cartridges	224
Refilled or remanufactured ink cartridges	224
Interpret the Print Quality Page	225
Inspect the ink cartridge for damage	226
Clean ink smears	226
Clean the printhead	227
Use the printer driver that best meets your printing needs	227
Improve print quality for copies	228
The product does not print or it prints slowly	229
The product does not print	229
The product prints slowly	230
Solve Plug and Print USB Drive printing problems	230
The USB Print menu does not open when you insert the USB accessory	231
The file does not print from the USB storage device	231
The file that you want to print is not listed in the USB Print menu	231
Solve product connectivity problems	232
Solve USB direct-connect problems	232
Solve network problems	232
Poor physical connection	232
The computer is using the incorrect IP address for the product	232
The computer is unable to communicate with the product	233
The product is using incorrect link and duplex settings for the network	233
New software programs might be causing compatibility problems	233
The computer or workstation might be set up incorrectly	233
The product is disabled, or other network settings are incorrect	233
Solve wireless network problems	234
Wireless connectivity checklist	234
The control panel displays the message: The wireless feature on this product has been turned off	235
The product does not print after the wireless configuration completes	235
The product does not print, and the computer has a third-party firewall installed	235
The wireless connection does not work after moving the wireless router or product	236
Cannot connect more computers to the wireless product	236
The wireless product loses communication when connected to a VPN	237
The network does not appear in the wireless networks list	237
The wireless network is not functioning	237
Solve product software problems with Windows	237
Solve product software problems with Mac	238
The printer driver is not listed in the Print & Scan list	239
The product name does not appear in the product list in the Print & Scan list	239
The printer driver does not automatically set up the selected product in the Print & Scan list	239
A print job was not sent to the product that you wanted	239
When connected with a USB cable, the product does not appear in the Print & Scan list after the driv ...	239
You are using a generic printer driver when using a USB connection	240
Supplies and accessories	241
Order parts, accessories, and supplies	241
Part numbers	241
Service and support	243
Hewlett-Packard limited warranty statement	243
End User License Agreement	244
OpenSSL	246
Customer support	247
Product specifications	249
Physical specifications	250
Power consumption, electrical specifications, and acoustic emissions	250
Acoustic emissions	250
Environmental specifications	250
Environmental product stewardship program	253
Protecting the environment	253
Ozone production	253
Power consumption	254
Paper use	254
Plastics	254
HP Officejet print supplies	254
Return and recycling instructions	255
United States and Puerto Rico	255
Multiple returns (more than one cartridge)	255
Single returns	255
Shipping	255
Residents of Alaska and Hawaii	255
Non-U.S. returns	256
Battery disposal	256
Printer recycling	256
Paper	256
Material restrictions	256
Disposal of waste equipment by users	257
Electronic Hardware Recycling	257
Chemical substances	257
Material Safety Data Sheet (MSDS)	258
For more information	259
Substances Table (China)	259
Restriction on Hazardous Substances statement (Turkey)	259
Restriction on Hazardous Substances statement (Ukraine)	260
Restriction on Hazardous Substances statement (Vietnam)	260
Regulatory information	261
Regulatory Notices	261
Regulatory model identification number	261
FCC Statement	261
VCCI statement (Japan)	262
Power cord instructions	262
Power cord statement (Japan)	262
EMC statement (Korea)	262
GS statement (Germany)	263
European Union Regulatory Notice	263
Additional statements for telecom (fax) products	264
EU Statement for Telecom Operation	264