HP Photosmart 1200 HP Photo Scanner 1200 - (English) User Manual - Page 31

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chapter 8 Problem Possible causes Windows: When I connect the scanner to my Windows computer and press the Scan button, there is no scanning progress dialog. The software did not install properly. Solution Restart the computer. If the problem still exists, reinstall the software. error messages You might receive error messages on the scanner's front panel display or on the computer screen. Error code or message Possible cause Solution On the scanner: 000 blinks as the number of photos remaining. Insufficient memory The memory card is full. Either insert a different memory card or download and remove the images on the memory card. On the scanner: E00 blinks as the number of photos remaining. Memory card is not formatted • Format the memory card: correctly, no memory card press and hold the Quality found, or memory card is defective. button, then press the Scan button. The indicator light will flash while the card is being formatted. • Replace the memory card if E00 continues to flash after attempting to format it. On the scanner: E01 blinks as the number of photos remaining. USB port is not supplying the Connect to a USB port on the necessary power. computer rather than a hub. On the scanner: E02 or higher blinks as the number of photos remaining. On the computer: Connection between the imaging device and computer failed. Self-test failed. Call HP Customer Care. Bad USB cable or connection. • Replace the USB cable. Use only the HP-supplied cable. • Check the USB connection. • Try a different USB port. 30 hp photo scanner 1200

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hp photo scanner 1200
chapter 8
30
error messages
You might receive error messages on the scanner’s front panel display or on the
computer screen.
Windows
: When I
connect the scanner to
my Windows computer
and press the
Scan
button, there is no
scanning progress
dialog.
The software did not
install properly.
Restart the computer. If the problem still
exists, reinstall the software.
Problem
Possible causes
Solution
Error code or message
Possible cause
Solution
On the scanner:
000 blinks as the number of
photos remaining.
Insufficient memory
The memory card is full. Either
insert a different memory card
or download and remove the
images on the memory card.
On the scanner:
E00 blinks as the number of
photos remaining.
Memory card is not formatted
correctly, no memory card
found, or memory card is
defective.
•
Format the memory card:
press and hold the
Quality
button, then press the
Scan
button. The indicator light
will flash while the card is
being formatted.
•
Replace the memory card if
E00 continues to flash after
attempting to format it.
On the scanner:
E01 blinks as the number of
photos remaining.
USB port is not supplying the
necessary power.
Connect to a USB port on the
computer rather than a hub.
On the scanner:
E02 or higher blinks as the
number of photos remaining.
Self-test failed.
Call HP Customer Care.
On the computer:
Connection between the
imaging device and computer
failed.
Bad USB cable or connection.
•
Replace the USB cable. Use
only the HP-supplied cable.
•
Check the USB connection.
•
Try a different USB port.