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HP Photosmart Premium Printer - C309 User Guide - Page 110

General printer error, Printhead problem

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Page 110 highlights

Solve a problem • Ink alert • Ink cartridge problem • Ink service capacity warning • Ink system failure • Check ink cartridges • Install printhead and then cartridges • Non-HP cartridge • Original HP ink depleted • Previously used genuine HP cartridge • Printhead appears to be missing or damaged • Printhead problem • Problem with printer preparation • Ink cartridge is missing, incorrectly installed, or not intended for your product Cartridges in wrong slot Solution: Remove and reinsert the indicated ink cartridges into the correct slots by matching color of cartridges to color and icon for each slot. Printing cannot occur without one of each type of ink cartridge inserted into the correct slot. For more information, see: "Replace the cartridges" on page 72 Cause: The indicated ink cartridges were inserted into the wrong slots. General printer error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset the product Errors 107

Section	Page
Contents	4
HP Photosmart Premium C309 series Help	6
Get to know the HP Photosmart	8
Printer parts	8
Control panel features	11
How do I?	12
Print	22
Print documents	22
Print photos	23
Print a creative project	31
Print a Web page	35
Print forms and templates (Quick Forms)	35
Scan	42
Scan to a computer	42
Scan to a memory card or USB storage device	43
Copy	48
Copy text or mixed documents	48
Reprint photos	54
Save photos	56
Save photos to your computer	56
Back up photos to a USB storage device	57
Save photos to Snapfish	58
Share photos using Snapfish	59
Network setup	62
Add the HP Photosmart to a network	62
Install the software for a network connection	69
Set up a Bluetooth connection	70
Maintain the HP Photosmart	74
Check the estimated ink levels	74
Order ink supplies	75
Replace the cartridges	75
Cartridge warranty information	78
Print and evaluate a print quality report	78
Solve a problem	82
HP support	82
HP support by phone	82
Phone support period	82
Placing a call	82
After the phone support period	83
Additional warranty options	83
Setup troubleshooting	83
The product will not turn on	84
After setting up the product, it does not print	86
Uninstall and reinstall the software	89
Print troubleshooting	90
Check cartridges	90
Check paper	91
Check product	91
Memory card troubleshooting	94
The product does not read the memory card	94
The photos on the memory card do not transfer to my computer	95
Photos in a connected digital camera with PictBridge do not print	96
Scan troubleshooting	97
Text is incorrect or missing	98
Copy troubleshooting	98
Fit to Page is not working as expected	99
Errors	99
Product messages	99
Photo tray problem	100
Missing HP Photosmart Software	102
File messages	103
Photos not found	104
Supported file types for the product	104
File corrupted	105
General user messages	105
Memory card error	105
Cannot crop	106
Card access error	107
Paper messages	109
Power and connection messages	109
Ink cartridge and printhead messages	109
General printer error	110
Incompatible ink cartridges	111
Ink cartridge problem	112
Check ink cartridges	119
Install printhead and then cartridges	122
Printhead appears to be missing or damaged	127
Printhead problem	131
Ink cartridge is missing, incorrectly installed, or not intended for your product	137
Technical information	146
Notice	146
Cartridge chip information	146
Specifications	147
Environmental product stewardship program	149
Eco-Tips	149
Paper use	150
Plastics	150
Material safety data sheets	150
Recycling program	150
HP inkjet supplies recycling program	150
Set the Energy Save Mode	150
Power consumption	151
Disposal of waste equipment by users in private households in the European Union	152
Chemical Substances	152
Battery disposal in the Netherlands	153
Battery disposal in Taiwan	153
Attention California users	153
EU battery directive	154
Regulatory notices	155
Regulatory model identification number	155
FCC statement	156
VCCI (Class B) compliance statement for users in Japan	156
Notice to users in Japan about the power cord	156
Notice to users in Korea	157
Notice to users in Germany	157
Noise emission statement for Germany	157
HP Photosmart Premium C309 series declaration of conformity	158
Regulatory wireless statements	158
Exposure to radio frequency radiation	159
Notice to users in Brazil	159
Notice to users in Canada	159
European Union regulatory notice	160
Notice to users in Taiwan	161