HP Photosmart Premium Printer - C309 User Guide - Page 118
Contact HP, Cause, Solution, Solution 4: Replace the ink cartridge, Solution 5: Contact HP support
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Solve a problem Check to see if your cartridge is still under warranty and the end of warranty date has not been reached. • If the end of warranty date has been reached, purchase a new ink cartridge. • If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: • "Cartridge warranty information" on page 75 • "Replace the cartridges" on page 72 Cause: The electrical contacts needed to be cleaned. If this did not solve the issue, try the next solution. Solution 4: Replace the ink cartridge Solution: Replace the indicated ink cartridge. If your cartridge is still under warranty, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: "Cartridge warranty information" on page 75 Cause: The indicated ink cartridges were defective. If this did not solve the issue, try the next solution. Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product had a problem. Ink service capacity warning Solution: If you are going to move or transport the product after receiving this message, make sure you keep it upright and do not tip it on its side to avoid ink leakage. Printing can continue, but ink system behavior might change. Errors 115