HP Photosmart Premium Printer - C309 User Guide - Page 111

Incompatible ink cartridges, Solution, Cause, Contact HP

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Solve a problem Chapter 12 • Solution 2: Contact HP support Solution 1: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Write down the error code provided in the message, and then contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Incompatible ink cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check to see if the ink cartridges are compatible • Solution 2: Contact HP support Solution 1: Check to see if the ink cartridges are compatible Solution: Check to make sure you are using the correct ink cartridges for your product. For a list of compatible ink cartridges, see the printed documentation that came with the product. If you are using ink cartridges that are not compatible with the product, replace the indicated ink cartridges with ink cartridges that are compatible. CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. If it appears that you are using the correct ink cartridges, proceed to the next solution. For more information, see: • "Order ink supplies" on page 72 • "Replace the cartridges" on page 72 Cause: The indicated ink cartridges were not intended for use in this product as it was currently configured. If this did not solve the issue, try the next solution. 108 Solve a problem

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•
Solution 2: Contact HP support
Solution 1: Reset the product
Solution:
Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the
On
button to turn on the product.
Cause:
The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:
Write down the error code provided in the message, and then contact HP
support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click
Contact HP
for information
on calling for technical support.
Cause:
There was a problem with the product.
Incompatible ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check to see if the ink cartridges are compatible
•
Solution 2: Contact HP support
Solution 1: Check to see if the ink cartridges are compatible
Solution:
Check to make sure you are using the correct ink cartridges for your
product. For a list of compatible ink cartridges, see the printed documentation that
came with the product.
If you are using ink cartridges that are not compatible with the product, replace the
indicated ink cartridges with ink cartridges that are compatible.
CAUTION:
HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
If it appears that you are using the correct ink cartridges, proceed to the next solution.
For more information, see:
•
“
Order ink supplies” on page 72
•
“
Replace the cartridges” on page 72
Cause:
The indicated ink cartridges were not intended for use in this product as it
was currently configured.
If this did not solve the issue, try the next solution.
Chapter 12
108
Solve a problem
Solve a problem