HP ProLiant DL380p HP ProLiant Servers Troubleshooting Guide - Page 181

Port 85 codes and iLO messages

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Action: Perform the following steps to resolve the problem. Stop when the problem is resolved. 1. Press the power management module reset button. Unknown power management module error code LED code: 19-1 Location: Unknown Action: Perform the following steps to resolve the problem. Stop when the problem is resolved. 1. Press the power management module reset button. Port 85 codes and iLO messages Troubleshooting the system using port 85 codes 1. Locate the port 85 code display. IMPORTANT: Be sure the port 84/85 switch is set to display port 85 codes. 2. Locate the code in the following table. For example, if the port 85 code displays "31h," see "Processor-related port 85 codes (on page 181)" for more information. Port 85 code Description 3xh Port 85 codes in this format indicate processor-related errors. See "Processor-related port 85 codes (on page 181)" for more information. 4xh Port 85 codes in this format indicate memory-related errors. See "Memory-related port 85 codes (on page 182)" for more information. 6xh All other codes, including 00h, 01h, and 5xh Port 85 codes in this format indicate expansion board-related errors. See "Expansion board-related port 85 codes (on page 183)" for more information. Port 85 codes in this range cover several areas. See the section "Miscellaneous port 85 codes (on page 184)" for more information. 3. Reference the designated section in this guide for the appropriate troubleshooting steps. Processor-related port 85 codes Processor-related port 85 codes display in the format 3xh. IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step. To troubleshoot processor-related error codes: 1. Bring the server to base configuration by removing all components that are not required by the server to complete POST. For more information, see "Breaking the server down to the minimum hardware configuration (on page 18)." This process can include removing all: o Expansion boards o DIMMs, except the first bank Error messages 181

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Error messages 181
Action:
Perform the following steps to resolve the problem. Stop when the problem is resolved.
1.
Press the power management module reset button.
Unknown power management module error code
LED code:
19-1
Location:
Unknown
Action:
Perform the following steps to resolve the problem. Stop when the problem is resolved.
1.
Press the power management module reset button.
Port 85 codes and iLO messages
Troubleshooting the system using port 85 codes
1.
Locate the port 85 code display.
IMPORTANT:
Be sure the port 84/85 switch is set to display port 85 codes.
2.
Locate the code in the following table.
For example, if the port 85 code displays "31h," see "Processor-related port 85 codes (on page
181
)"
for more information.
Port 85 code
Description
3xh
Port 85 codes in this format indicate processor-related errors. See "Processor-related
port 85 codes (on page
181
)" for more information.
4xh
Port 85 codes in this format indicate memory-related errors. See "Memory-related
port 85 codes (on page
182
)" for more information.
6xh
Port 85 codes in this format indicate expansion board-related errors. See "Expansion
board-related port 85 codes (on page
183
)" for more information.
All other codes,
including 00h, 01h,
and 5xh
Port 85 codes in this range cover several areas. See the section "Miscellaneous port
85 codes (on page
184
)" for more information.
3.
Reference the designated section in this guide for the appropriate troubleshooting steps.
Processor-related port 85 codes
Processor-related port 85 codes display in the format 3xh.
IMPORTANT:
Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
To troubleshoot processor-related error codes:
1.
Bring the server to base configuration by removing all components that are not required by the server
to complete POST. For more information, see "Breaking the server down to the minimum hardware
configuration (on page
18
)." This process can include removing all:
o
Expansion boards
o
DIMMs, except the first bank