HP ProLiant DL380p HP ProLiant Servers Troubleshooting Guide - Page 42

Unknown problem

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o Installation of a SCSI device without termination or without proper ID settings o Setting of an IDE device to Primary/Secondary when the other device is set to CS o Connection of the data cable, but not the power cable, of a new device 4. Be sure no memory, I/O, or interrupt conflicts exist. 5. Be sure no loose connections (on page 20) exist. 6. Be sure all cables are connected to the correct locations and are the correct lengths. For more information, see the server documentation. 7. Be sure other components were not accidentally unseated during the installation of the new hardware component. 8. Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current, and the correct version for the hardware is installed. For example, if you are using a Smart Array controller, you need the latest Smart Array Controller device driver. Uninstall any incorrect drivers before installing the correct drivers. If the "Unsupported processor detected" message is displayed, update the system ROM to support the installed processor. For more information, see "Unsupported processor stepping with Intel® processors (on page 87)." 9. After installing or replacing boards or other options, run RBSU to be sure all system components recognize the changes. If you do not run the utility, you may receive a POST error message indicating a configuration error. a. Check the settings in RBSU. b. Save and exit the utility. c. Restart the server. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). 10. Be sure all switch settings are set correctly. For additional information about required switch settings, see the labels located on the inside of the server access panel or the server documentation. 11. Be sure all boards are properly installed in the server. 12. To see if the utility recognizes and tests the device, run HP Insight Diagnostics (on page 77). 13. Uninstall the new hardware. Unknown problem Action: 1. Power down and disconnect power to the server. 2. Following the guidelines and cautionary information in the server documentation, reduce the server to the minimum hardware configuration by removing all cards or devices that are not necessary to start the server. Keep the monitor connected to view the server startup process. Before completing this step, see "Breaking the server down to the minimum hardware configuration (on page 18)." 3. Reconnect power, and then power on the system. o If the video does not work, see "Video problems (on page 55)." CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 187) before proceeding. Hardware problems 42

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Hardware problems 42
o
Installation of a SCSI device without termination or without proper ID settings
o
Setting of an IDE device to Primary/Secondary when the other device is set to CS
o
Connection of the data cable, but not the power cable, of a new device
4.
Be sure no memory, I/O, or interrupt conflicts exist.
5.
Be sure no loose connections (on page
20
) exist.
6.
Be sure all cables are connected to the correct locations and are the correct lengths. For more
information, see the server documentation.
7.
Be sure other components were not accidentally unseated during the installation of the new hardware
component.
8.
Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are
installed and current, and the correct version for the hardware is installed. For example, if you are using
a Smart Array controller, you need the latest Smart Array Controller device driver. Uninstall any
incorrect drivers before installing the correct drivers.
If the "Unsupported processor detected" message is displayed, update the system ROM to support the
installed processor. For more information, see "Unsupported processor stepping with Intel® processors
(on page
87
)."
9.
After installing or replacing boards or other options, run RBSU to be sure all system components
recognize the changes. If you do not run the utility, you may receive a POST error message indicating
a configuration error.
a.
Check the settings in RBSU.
b.
Save and exit the utility.
c.
Restart the server.
For more information on RBSU, see the
HP ROM-Based Setup Utility User Guide
on the Documentation
CD or the HP website (
).
10.
Be sure all switch settings are set correctly. For additional information about required switch settings,
see the labels located on the inside of the server access panel or the server documentation.
11.
Be sure all boards are properly installed in the server.
12.
To see if the utility recognizes and tests the device, run HP Insight Diagnostics (on page
77
).
13.
Uninstall the new hardware.
Unknown problem
Action
:
1.
Power down and disconnect power to the server.
2.
Following the guidelines and cautionary information in the server documentation, reduce the server to
the minimum hardware configuration by removing all cards or devices that are not necessary to start the
server. Keep the monitor connected to view the server startup process. Before completing this step, see
"Breaking the server down to the minimum hardware configuration (on page
18
)."
3.
Reconnect power, and then power on the system.
o
If the video does not work, see "Video problems (on page
55
)."
CAUTION:
Only authorized technicians trained by HP should attempt to remove the system
board. If you believe the system board requires replacement, contact HP Technical Support
("
Contacting HP
" on page
187
) before proceeding.