HP ProLiant DL380p HP ProLiant Servers Troubleshooting Guide - Page 79
Remote support and analysis tools, Keeping the system current
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Remote support and analysis tools HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product's service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if configured and available in your country. The software is available in two variants: • HP Insight Remote Support Standard: This software supports server and storage devices and is optimized for environments with 1-50 servers. Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform. • HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers, storage, network, and SAN environments, plus selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced. Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport). To download the software, go to Software Depot (http://www.software.hp.com). Select Insight Remote Support from the menu on the right. Keeping the system current Drivers IMPORTANT: Always perform a backup before installing or updating device drivers. The server includes new hardware that may not have driver support on all OS installation media. If you are installing a SmartStart-supported OS, use the SmartStart software (on page 69) and its Assisted Path feature to install the OS and latest driver support. If you are installing drivers from the SmartStart CD, be sure that you are using the latest SmartStart version that your server supports. To verify that your server is using the latest supported version, see the HP website (http://www.hp.com/support). For more information, see the documentation provided with the SmartStart CD. If you do not use the SmartStart CD to install an OS, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support). To directly locate the OS drivers for a particular server, enter the following web address into the browser: http://www.hp.com/support/ In place of , enter the server name. Software tools and solutions 79
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