HP ProLiant DL380p HP ProLiant Servers Troubleshooting Guide - Page 46

Drive problems hard drives and solid state drives

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4. Be sure enough space is available on the diskette. Drive problems (hard drives and solid state drives) HP SIM reports a drive fault on a hard drive managed by an HP Smart Array controller Action: • If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED combinations (on page 22)." • If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service guide. • If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 77), perform the following: a. Run the Smart Array SCSI Diagnosis feature (on page 77). b. Perform the actions recommended by the diagnosis report. c. If the issue is still present, run the appropriate array diagnostic software (on page 78). For array diagnostic software report analysis, contact HP support ("Contacting HP" on page 187). • If the drive fault LED is not flashing and the operating system does not support HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 77), insert the SmartStart CD and run the appropriate array diagnostic software (on page 78). For array diagnostic software report analysis, contact HP support ("Contacting HP" on page 187). The fault LED is illuminated on a hard drive managed by an HP Smart Array controller Action: • If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED combinations (on page 22)." • If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service guide. • If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 77), perform the following: a. Run the Smart Array SCSI Diagnosis feature (on page 77). b. Perform the actions recommended by the diagnosis report. c. If the issue is still present, run the appropriate array diagnostic software (on page 78). For array diagnostic software report analysis, contact HP support ("Contacting HP" on page 187). • If the drive fault LED is not flashing and the operating system does not support HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 77), insert the SmartStart CD and run the appropriate array diagnostic software (on page 78). For array diagnostic software report analysis, contact HP support ("Contacting HP" on page 187). System completes POST but drive fails Action: Hardware problems 46

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Hardware problems 46
4.
Be sure enough space is available on the diskette.
Drive problems (hard drives and solid state drives)
HP SIM reports a drive fault on a hard drive managed by an HP Smart Array
controller
Action:
•
If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED
combinations (on page
22
)."
•
If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service guide.
•
If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version
7.40 or later ("
HP Insight Diagnostics
" on page
77
), perform the following:
a.
Run the Smart Array SCSI Diagnosis feature (on page
77
).
b.
Perform the actions recommended by the diagnosis report.
c.
If the issue is still present, run the appropriate array diagnostic software (on page
78
).
For array diagnostic software report analysis, contact HP support ("
Contacting HP
" on page
187
).
•
If the drive fault LED is not flashing and the operating system does not support HP Insight Diagnostics,
version 7.40 or later ("
HP Insight Diagnostics
" on page
77
), insert the SmartStart CD and run the
appropriate array diagnostic software (on page
78
). For array diagnostic software report analysis,
contact HP support ("
Contacting HP
" on page
187
).
The fault LED is illuminated on a hard drive managed by an HP Smart Array controller
Action:
•
If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED
combinations (on page
22
)."
•
If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service guide.
•
If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version
7.40 or later ("
HP Insight Diagnostics
" on page
77
), perform the following:
a.
Run the Smart Array SCSI Diagnosis feature (on page
77
).
b.
Perform the actions recommended by the diagnosis report.
c.
If the issue is still present, run the appropriate array diagnostic software (on page
78
).
For array diagnostic software report analysis, contact HP support ("
Contacting HP
" on page
187
).
•
If the drive fault LED is not flashing and the operating system does not support HP Insight Diagnostics,
version 7.40 or later ("
HP Insight Diagnostics
" on page
77
), insert the SmartStart CD and run the
appropriate array diagnostic software (on page
78
). For array diagnostic software report analysis,
contact HP support ("
Contacting HP
" on page
187
).
System completes POST but drive fails
Action
: