HP ProLiant DL380p HP ProLiant Servers Troubleshooting Guide - Page 24

Diagnostic flowcharts

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Diagnostic flowcharts Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 26)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 26)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts. The available flowcharts include: • Start diagnosis flowchart (on page 26) • General diagnosis flowchart (on page 26) • Power-on problems o Server power-on problems flowchart (on page 28) o p-Class server blade power-on problems flowchart (on page 30) o c-Class server blade power-on problems flowchart (on page 30) • POST problems flowchart (on page 32) o Server and p-Class server blade POST problems flowchart (on page 33) o c-Class server blade POST problems flowchart (on page 34) • Operating system boot problems flowchart (on page 34) • Server fault indications flowchart o Server and p-Class server blade fault indications flowchart (on page 36) o c-Class server blade fault indications flowchart (on page 38) Troubleshooting flowchart reference websites Each flowchart contains references to external websites. The following websites correspond to the numbered websites in each flowchart: 1. HP Technical Support (http://www.hp.com/support) Select your country and then follow the instructions to locate software, firmware, and drivers. 2. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. Under Servers, select ProLiant and tc series servers. Select the product, and then locate the link for the maintenance and service guide. o HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliant-bl/p-class/info) Under Product support, select the product. Select Manuals (guides, supplements, addendums, etc). Under Service and maintenance information, locate the link for the maintenance and service guide. Diagnostic flowcharts 24

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Diagnostic flowcharts 24
Diagnostic flowcharts
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page
26
)," and follow the appropriate diagnostic path. If the other flowcharts
do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on
page
26
)." The General diagnosis flowchart is a generic troubleshooting process to be used when the
problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page
26
)
•
General diagnosis flowchart (on page
26
)
•
Power-on problems
o
Server power-on problems flowchart (on page
28
)
o
p-Class server blade power-on problems flowchart (on page
30
)
o
c-Class server blade power-on problems flowchart (on page
30
)
•
POST problems flowchart (on page
32
)
o
Server and p-Class server blade POST problems flowchart (on page
33
)
o
c-Class server blade POST problems flowchart (on page
34
)
•
Operating system boot problems flowchart (on page
34
)
•
Server fault indications flowchart
o
Server and p-Class server blade fault indications flowchart (on page
36
)
o
c-Class server blade fault indications flowchart (on page
38
)
Troubleshooting flowchart reference websites
Each flowchart contains references to external websites. The following websites correspond to the numbered
websites in each flowchart:
1.
HP Technical Support (
)
Select your country and then follow the instructions to locate software, firmware, and drivers.
2.
HP ProLiant maintenance and service guides:
o
Business Support Center (
)
Select
Manuals
. Under Servers, select
ProLiant and tc series servers
. Select the product, and then
locate the link for the maintenance and service guide.
o
HP BladeSystem p-Class Support and Documents
(
)
Under Product support, select the product. Select
Manuals (guides, supplements, addendums, etc)
.
Under Service and maintenance information, locate the link for the maintenance and service guide.