HP ProLiant DL380p HP ProLiant Servers Troubleshooting Guide - Page 59

Modem disconnects while online

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2. Be sure the software is set for the correct terminal emulation. a. Reconfigure the software correctly. b. Restart the server. c. Run the communications software, checking settings and making corrections where needed. d. Restart the server, and then reestablish the modem connection. Modem does not answer an incoming call Action: 1. Enable the auto-answer option in the communications software. 2. Be sure an answering machine is not answering the line before the modem is able to answer. a. Turn off the answering machine. or Reconfigure the auto-answer option to respond in fewer rings than the answering machine. b. Restart the server, and then reattempt the connection. Modem does not connect to another modem Action: 1. Be sure a dial tone exists. 2. Be sure the line is not in use at another extension before using it. 3. Be sure you are dialing the correct telephone number. 4. Be sure the modem on the other end is working. Modem disconnects while online Action: 1. Be sure no loose connections (on page 20) exist. 2. Be sure no line interference exists. Retry the connection by dialing the number several times. If conditions remain poor, contact the telephone company to have the line tested. 3. Be sure an incoming call is not breaking the connection due to call waiting. Disable call waiting, and then reestablish the connection. AT command initialization string is not working Action: Use the most basic string possible to perform the task. The default initialization string is AT&F&C1&D2&K3. Connection errors are occurring Action: 1. Check the maximum baud rate for the modem to which you are connecting, and then change the baud rate to match. 2. If the line you are accessing requires error control to be turned off, do so using the AT command AT&Q6%C0. Hardware problems 59

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Hardware problems 59
2.
Be sure the software is set for the correct terminal emulation.
a.
Reconfigure the software correctly.
b.
Restart the server.
c.
Run the communications software, checking settings and making corrections where needed.
d.
Restart the server, and then reestablish the modem connection.
Modem does not answer an incoming call
Action
:
1.
Enable the auto-answer option in the communications software.
2.
Be sure an answering machine is not answering the line before the modem is able to answer.
a.
Turn off the answering machine.
or
Reconfigure the auto-answer option to respond in fewer rings than the answering machine.
b.
Restart the server, and then reattempt the connection.
Modem does not connect to another modem
Action
:
1.
Be sure a dial tone exists.
2.
Be sure the line is not in use at another extension before using it.
3.
Be sure you are dialing the correct telephone number.
4.
Be sure the modem on the other end is working.
Modem disconnects while online
Action
:
1.
Be sure no loose connections (on page
20
) exist.
2.
Be sure no line interference exists. Retry the connection by dialing the number several times. If
conditions remain poor, contact the telephone company to have the line tested.
3.
Be sure an incoming call is not breaking the connection due to call waiting. Disable call waiting, and
then reestablish the connection.
AT command initialization string is not working
Action
: Use the most basic string possible to perform the task. The default initialization string is
AT&F&C1&D2&K3
.
Connection errors are occurring
Action
:
1.
Check the maximum baud rate for the modem to which you are connecting, and then change the baud
rate to match.
2.
If the line you are accessing requires error control to be turned off, do so using the AT command
AT&Q6%C0
.