HP RZ1710 HP iPAQ rz1700 series - User's Guide - Page 73

Power, Reset, Connection Settings, Problem, Solution

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Troubleshooting (Continued) Problem Solution Microsoft ActiveSync cannot locate my HP iPAQ when I synchronize. ■ Be sure the HP iPAQ is on. ■ Be sure all cables are securely connected. ■ Disconnect your HP iPAQ from the sync cable, power on the unit by pressing the Power button, then reconnect it to the cable. ■ Reset the HP iPAQ by using the stylus to lightly press the Reset button. ■ Check Connection Settings in ActiveSync on your computer to ensure the communications port you are using is active. I cannot open email in Messaging after I restore using Microsoft ActiveSync. Use Microsoft ActiveSync to synchronize your HP iPAQ with your computer. For more information, see Chapter 2, "Synchronizing with Your Computer." I tried to synchronize a workbook and the file is unresolved in Microsoft ActiveSync. Pocket Excel does not support all Excel formatting; therefore, Microsoft ActiveSync cannot synchronize the file. User's Guide 9-5

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Troubleshooting
User’s Guide
9–5
Microsoft
ActiveSync
cannot locate
my HP iPAQ
when
I synchronize.
■
Be sure the HP iPAQ is on.
■
Be sure all cables are securely connected.
■
Disconnect your HP iPAQ from the sync cable, power
on the unit by pressing the
Power
button, then
reconnect it to the cable.
■
Reset the HP iPAQ by using the stylus to lightly press
the
Reset
button.
■
Check
Connection Settings
in ActiveSync on your
computer to ensure the communications port you are
using is active.
I cannot open
email in
Messaging after
I restore using
Microsoft
ActiveSync.
Use Microsoft ActiveSync to synchronize your HP iPAQ with
your computer. For more information, see
Chapter 2,
“Synchronizing with Your Computer.”
I tried to
synchronize
a workbook
and the file
is unresolved
in Microsoft
ActiveSync.
Pocket Excel does not support all Excel formatting;
therefore, Microsoft ActiveSync cannot synchronize the file.
(Continued)
Problem
Solution