HP ScanJet Pro 4500 User Guide - Page 5

Table of contents

1

Product overview

..........................................................................................................................................

1

Product views

........................................................................................................................................................

1

Front view

............................................................................................................................................

1

Back view

.............................................................................................................................................

2

Serial number and product number location

......................................................................................

2

Touch-panel view

................................................................................................................................

3

Touch screen menu structure

...........................................................................................

3

Buttons on the touch panel

..............................................................................................

3

2

Product specifications

...................................................................................................................................

5

Technical specifications

.........................................................................................................................................

5

Supported operating systems

...............................................................................................................................

6

Product dimensions

...............................................................................................................................................

6

Power consumption, electrical specifications and acoustic emissions

................................................................

6

Operating environment range

...............................................................................................................................

6

Product hardware setup and software installation

..............................................................................................

8

Hardware setup

...................................................................................................................................

8

How to get software updates

.............................................................................................................

8

Product Features

...................................................................................................................................................

9

Scanner software (Windows)

..............................................................................................................................

10

HP Scan software

..............................................................................................................................

10

HP Scanner Tools Utility

....................................................................................................................

10

HP TWAIN

...........................................................................................................................................

10

ISIS

.....................................................................................................................................................

10

WIA

.....................................................................................................................................................

10

Scanner software (OS X)

......................................................................................................................................

11

HP Easy Scan

.....................................................................................................................................

11

HP Utility

............................................................................................................................................

11

Embedded Web Server

........................................................................................................................................

11

Sleep Mode and auto-off settings

.......................................................................................................................

11

ENWW

iii

Section	Page
Product overview	9
Product views	9
Front view	9
Back view	10
Serial number and product number location	10
Touch-panel view	11
Touch screen menu structure	11
Buttons on the touch panel	11
Product specifications	13
Technical specifications	13
Supported operating systems	14
Product dimensions	14
Power consumption, electrical specifications and acoustic emissions	14
Operating environment range	14
Product hardware setup and software installation	16
Hardware setup	16
How to get software updates	16
Product Features	17
Scanner software (Windows)	18
HP Scan software	18
HP Scanner Tools Utility	18
HP TWAIN	18
ISIS	18
WIA	18
Scanner software (OS X)	19
HP Easy Scan	19
HP Utility	19
Embedded Web Server	19
Sleep Mode and auto-off settings	19
Use the scanner	21
Load originals	21
Document loading tips	21
Supported paper sizes	23
Load paper in the Automatic Document Feeder (ADF) input tray	24
Introduction	24
Required guidelines before loading documents	24
Method to load documents	25
Load same-sized documents	25
Load documents on the scanner glass	26
Start a scan from the hardware	27
Scan to a computer	27
Scan to a network location	27
Use the scanning software (Windows)	27
Work with scan shortcuts	27
View scan shortcuts	28
Create scan shortcuts	28
Modify shortcuts (Windows only)	28
Scan to a picture (Windows)	28
Scan to a PDF (Windows)	28
Scan text for editing (OCR) (Windows)	29
Scan to Email (Windows)	29
Send to cloud (Windows)	29
Scan long or extra-long documents (Windows)	30
Detect multi-feeds	30
Everyday Scan	30
Filter out color from a document (color dropout) (Windows)	30
Automatically detect page size (Windows)	31
Automatically detect color (Windows)	31
Scan using text-enhanced black and white mode (Windows)	31
Automatically straighten scanned images (Windows)	31
Scan by using other scan software (Windows)	32
Use the scanning software (OS X)	33
HP Easy Scan (OS X)	33
Scan from other applications (OS X)	33
Mobile scan	33
Scanning tips	33
Optimize scanning and task speeds	33
Scanning fragile originals	34
Care and maintenance	35
Test and calibrate the touch screen	36
Clean the product	37
Clean the scanner glass	37
Clean the scanning strips	38
Replace parts	39
Replace the separation rollers and cover	39
Replace the pick up roller module	41
Order maintenance and scanning supplies	42
Solve problems	43
Basic troubleshooting tips	44
Test the scanner	45
Reset the scanner	46
Scanner installation troubleshooting	47
Check the cables	47
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)	47
Power issues	49
Scanner lamp stays on	49
Check that the scanner has power	49
Scanner will not turn on	49
Paper jams	50
Clear paper jams in the automatic document feeder (ADF)	50
An item loaded in the scanner jams repeatedly	51
Paper feed issues	52
Paper jamming, skewing, misfeeds, or multiple-page feeds	52
Paper does not feed from the scanner	52
Automatic document feeder (ADF) does not feed paper	52
Originals are curling up in the scanner output tray.	53
Image quality problems	54
Vertical colored stripes appear on the printed page	54
Scanned images are not straight	54
The scanned images have streaks or scratches	54
Scanned image is fuzzy	54
The scan is completely black or completely white	54
The bottom of the scanned image is cut off	54
Scanner operation problems	55
Connection issues	55
Check the USB connection	55
Check the ethernet connection	56
Check the wireless connection	56
Buttons are not working properly	56
Scanner buttons are not working correctly	56
Touch screen display issues	57
The touch panel is having display issues or scanner buttons are not working as expected	57
Scanning performance issues	57
Scanner does not scan immediately	57
Scanner is scanning items very slowly	57
Scanner scans only one side of a two-sided page	57
Scanned pages are missing at the scan destination	57
Scanned pages are out of order at the scan destination	57
Scan files are too large	58
Issues with text recognition (OCR)	58
Issues with text recognition (OCR) (Windows)	58
E-mail problems	59
Validate the SMTP gateway address	59
Additional troubleshooting	60

HP ScanJet Pro 4500 User Guide - Page 5

Table of contents

Page 5 highlights