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HP ScanJet Pro 4500 User Guide - Page 61

HP Scanner Tools Utility, HP Scan Extended software

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Index A Auto color detect 23 automatically detect page size 23 B black scans troubleshoot 46 blurry images 46 buttons scanner touch panel 3 C cables troubleshoot 39 capacity, document feeder 9 cloud, scan to 21 crooked images 46 customer support online 52 cut-off images troubleshoot 46 D detect multi-feeds 22 detect page size 23 display problems 49 document feeder capacity 9 load documents 18 tips on loading 13 drivers paper sizes 15 E extra-long-page support 22 F features auto color detect 23 detect page size 23 extra-long-page support 22 long-page support 22 multi-feed detection 22 scan shortcuts 19 text-enhanced black and white mode 23 feeding problems 42 fragile items, scanning 26 fuzzy images 46 H HP Customer Care 52 HP Scan Extended software about 10 HP Scanner Tools Utility uses for 10 HP TWAIN 10 I input and output trays locating 1 install software troubleshoot 39 ISIS 10 J jams troubleshoot 43 L long-page support 22 M media jams 43 misfeeds 44 not feeding 44 troubleshoot 44 misfeeds troubleshoot 44 multi-feed detection 22 multiple-page feeds 44 O on/off button, locating 1 online support 52 order roller replacement kit 31, 33 supplies 34 OS X software 11 output tray locating 1 P pages missing, troubleshoot 49 pages out of order 49 paper jams 43 misfeeds 44 not feeding 44 supported sizes 15 troubleshoot 44 paper guides, locating 1 paper path feeding problems 42 parts order 31, 33 power button, locating 1 power supply troubleshoot cable 39 problems with touch panel 49 product auto-off 11 Sleep Mode 11 product info 1 R replace roller 31 ENWW Index 53

Section	Page
Product overview	9
Product views	9
Front view	9
Back view	10
Serial number and product number location	10
Touch-panel view	11
Touch screen menu structure	11
Buttons on the touch panel	11
Product specifications	13
Technical specifications	13
Supported operating systems	14
Product dimensions	14
Power consumption, electrical specifications and acoustic emissions	14
Operating environment range	14
Product hardware setup and software installation	16
Hardware setup	16
How to get software updates	16
Product Features	17
Scanner software (Windows)	18
HP Scan software	18
HP Scanner Tools Utility	18
HP TWAIN	18
ISIS	18
WIA	18
Scanner software (OS X)	19
HP Easy Scan	19
HP Utility	19
Embedded Web Server	19
Sleep Mode and auto-off settings	19
Use the scanner	21
Load originals	21
Document loading tips	21
Supported paper sizes	23
Load paper in the Automatic Document Feeder (ADF) input tray	24
Introduction	24
Required guidelines before loading documents	24
Method to load documents	25
Load same-sized documents	25
Load documents on the scanner glass	26
Start a scan from the hardware	27
Scan to a computer	27
Scan to a network location	27
Use the scanning software (Windows)	27
Work with scan shortcuts	27
View scan shortcuts	28
Create scan shortcuts	28
Modify shortcuts (Windows only)	28
Scan to a picture (Windows)	28
Scan to a PDF (Windows)	28
Scan text for editing (OCR) (Windows)	29
Scan to Email (Windows)	29
Send to cloud (Windows)	29
Scan long or extra-long documents (Windows)	30
Detect multi-feeds	30
Everyday Scan	30
Filter out color from a document (color dropout) (Windows)	30
Automatically detect page size (Windows)	31
Automatically detect color (Windows)	31
Scan using text-enhanced black and white mode (Windows)	31
Automatically straighten scanned images (Windows)	31
Scan by using other scan software (Windows)	32
Use the scanning software (OS X)	33
HP Easy Scan (OS X)	33
Scan from other applications (OS X)	33
Mobile scan	33
Scanning tips	33
Optimize scanning and task speeds	33
Scanning fragile originals	34
Care and maintenance	35
Test and calibrate the touch screen	36
Clean the product	37
Clean the scanner glass	37
Clean the scanning strips	38
Replace parts	39
Replace the separation rollers and cover	39
Replace the pick up roller module	41
Order maintenance and scanning supplies	42
Solve problems	43
Basic troubleshooting tips	44
Test the scanner	45
Reset the scanner	46
Scanner installation troubleshooting	47
Check the cables	47
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)	47
Power issues	49
Scanner lamp stays on	49
Check that the scanner has power	49
Scanner will not turn on	49
Paper jams	50
Clear paper jams in the automatic document feeder (ADF)	50
An item loaded in the scanner jams repeatedly	51
Paper feed issues	52
Paper jamming, skewing, misfeeds, or multiple-page feeds	52
Paper does not feed from the scanner	52
Automatic document feeder (ADF) does not feed paper	52
Originals are curling up in the scanner output tray.	53
Image quality problems	54
Vertical colored stripes appear on the printed page	54
Scanned images are not straight	54
The scanned images have streaks or scratches	54
Scanned image is fuzzy	54
The scan is completely black or completely white	54
The bottom of the scanned image is cut off	54
Scanner operation problems	55
Connection issues	55
Check the USB connection	55
Check the ethernet connection	56
Check the wireless connection	56
Buttons are not working properly	56
Scanner buttons are not working correctly	56
Touch screen display issues	57
The touch panel is having display issues or scanner buttons are not working as expected	57
Scanning performance issues	57
Scanner does not scan immediately	57
Scanner is scanning items very slowly	57
Scanner scans only one side of a two-sided page	57
Scanned pages are missing at the scan destination	57
Scanned pages are out of order at the scan destination	57
Scan files are too large	58
Issues with text recognition (OCR)	58
Issues with text recognition (OCR) (Windows)	58
E-mail problems	59
Validate the SMTP gateway address	59
Additional troubleshooting	60

Match case Limit results 1 per page

Index

Auto color detect

automatically detect page size

black scans

troubleshoot

blurry images

buttons

scanner touch panel

cables

troubleshoot

capacity, document feeder

cloud, scan to

crooked images

customer support

online

cut-off images

troubleshoot

detect multi-feeds

detect page size

display problems

document feeder

capacity

load documents

tips on loading

drivers

paper sizes

extra-long-page support

features

auto color detect

detect page size

extra-long-page support

long-page support

multi-feed detection

scan shortcuts

text-enhanced black and white

mode

feeding problems

fragile items, scanning

fuzzy images

HP Customer Care

HP Scan Extended software

about

HP Scanner Tools Utility

uses for

HP TWAIN

input and output trays

locating

install software

troubleshoot

ISIS

jams

troubleshoot

long-page support

media

jams

misfeeds

not feeding

troubleshoot

misfeeds

troubleshoot

multi-feed detection

multiple-page feeds

on/off button, locating

online support

order

roller replacement kit

31, 33

supplies

OS X software

output tray

locating

pages missing, troubleshoot

pages out of order

paper

jams

misfeeds

not feeding

supported sizes

troubleshoot

paper guides, locating

paper path

feeding problems

parts

order

31, 33

power button, locating

power supply

troubleshoot cable

problems with touch panel

product

auto-off

Sleep Mode

product info

replace roller

ENWW

Index