HP ScanJet Pro 4500 User Guide - Page 59

E-mail problems, Validate the SMTP gateway address

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- The software might not recognize text that is tightly spaced. For example, if the text that the software converts has missing or combined characters, "rn" might appear as "m". - The accuracy of the software depends on the image quality, text size, and structure of the original and the quality of the scan itself. Make sure that the original has good image quality. - Colored backgrounds can cause images in the foreground to blend too much. ● If the scanner glass is dirty, the scan file does not have optimum clarity. Make sure the scanner glass is clean. E-mail problems Validate the SMTP gateway address Open the Embedded Web Server to confirm that the SMTP gateway address is correct. Also confirm that the e-mail address being used is valid. ENWW Scanner operation problems 51

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—
The software might not recognize text that is tightly spaced. For example, if the text that the
software converts has missing or combined characters, "rn" might appear as "m".
—
The accuracy of the software depends on the image quality, text size, and structure of the original
and the quality of the scan itself. Make sure that the original has good image quality.
—
Colored backgrounds can cause images in the foreground to blend too much.
●
If the scanner glass is dirty, the scan file does not have optimum clarity. Make sure the scanner glass is
clean.
E-mail problems
Validate the SMTP gateway address
Open the
Embedded Web Server
to confirm that the SMTP gateway address is correct. Also confirm that the
e-mail address being used is valid.
ENWW
Scanner operation problems
51