HP Smart Tank 500 User Guide - Page 14

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Cause The carriage inside the printer has stalled. Solution 1. Open the front door, then the printhead access door. 2. Make sure the printhead latch is properly closed and the print carriage is not obstructed. Do not open the printhead latch. 3. Remove any jammed paper or other objects blocking the carriage. 4. Close printhead access door and the front door. 5. Press (the Resume button) to continue printing or press (the Cancel button). See Jams and paper-feed issues on page 68 for more information. ● The Number Counter icon is showing E4. The Alert icon, and the Resume light are blinking. Cause There is a paper jam. ● The Number Counter icon is showing E5. Solution Clear the jam, and then press continue printing. (the Resume button) to For more information, see Jams and paper-feed issues on page 68. CAUTION: Do not open the printhead latch. Cause The scanner is not working. ● The Number Counter icon is showing E6. Solution Turn the printer off, and then on again. If the problem persists, contact HP. The printer still prints even if the scanner is not working. 10 Chapter 1 Get started ENWW

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Cause
Solution
The carriage inside the printer has stalled.
1.
Open the front door, then the printhead access door.
2.
Make sure the printhead latch is properly closed and the
print carriage is not obstructed. Do not open the
printhead latch.
3.
Remove any jammed paper or other objects blocking the
carriage.
4.
Close printhead access door and the front door.
5.
Press
(the Resume button) to continue printing or
press
(the Cancel button). See
Jams and paper-feed
issues
on page
68
for more information.
●
The Number Counter icon is showing E4. The Alert icon, and the Resume light are blinking.
Cause
Solution
There is a paper jam.
Clear the jam, and then press
(the Resume button) to
continue printing.
For more information, see
Jams and paper-feed issues
on page
68
.
CAUTION:
Do not open the printhead latch.
●
The Number Counter icon is showing E5.
Cause
Solution
The scanner is not working.
Turn the printer off, and then on again.
If the problem persists, contact HP. The printer still prints even
if the scanner is not working.
●
The Number Counter icon is showing E6.
10
Chapter 1
Get started
ENWW